2011 Environmental Statement 1.8 MB - Sappi

Complaints and reports
The environmental management system also
provides procedures and instructions for dealing
with registration, handling, documentation
and reporting – both internally and externally
– of complaints. Apart form this,
procedures have been defined for legally required
reporting of (temporary) process
changes to the authorities.
In 2011, Sappi Nijmegen BV received one complaint.
Due to miscommunication, no permit was
issued to a ship’s captain for unloading cellulose.
This has been reported by way of complaint to
the Province of Gelderland. The company has
been advised of the incident, after which the permit
was issued as a retroactive correction.
There have been five instances of legally required
or preventive reports to the authorities. All complaints
and reports are followed up by corrective
measures where necessary. Appendix 5 contains
an overview of complaints received and
reports submitted by Sappi Nijmegen BV.
Audits
Compliance to all elements of the environmental
management system according to the
ISO 14001:2004 standard is ensured by internal
and external audits, complemented by
management reviews. These audits – both
internal and external – periodically review all
elements, aspects and components of the
environmental management system to assess
whether the principal goal of the system
– control and reduction of impact of business
operations on the environment – is actually
being achieved and whether agreements
made are adhered to in daily practice. Based
on the results of this assessment, Non Conformity
Notes are drafted and adjustments
and/or corrections are made to the management
system and its application.
These documents are available for review by
the authorities, so that they can determine
how the company has followed up on both
internal and external audits and checks.
All measures taken are recorded in a progress
monitoring system, which is part of the
yearly audits and management reviews.
In 2012, Sappi Nijmegen BV will also perform
the annual environmental analysis and an
overall assessment as to progress in achieving
the self-imposed objectives. New targets
have been defined for the period 2011
through 2015.
Results of internal audits in 2011
In 2011, internal audits on working conditions
and environmental performance against the
background of the management system have
taken place in all departments of Sappi Nijmegen
BV. These audits were coordinated by
internal auditors, always in other departments
than the ones they are personally attached to,
as a safeguard for impartiality.
Around 17 improvement actions have been
defined in 2011, relating to quality, working
conditions and – in approximately 33% of all
cases - the environment.
Strong points were the following:
• All (legally required) inspections and tests
have been recorded in SAP, the maintenance
system.
• A carefully designed contingency plan is in
place.
Key areas for improvement related to:
The absence of clear agreements concerning
post-calamity assessment, reporting and correction.
Air-conditioning fills are recorded, but not added
to the logs for the installation concerned.
Results of external audits in 2011
There have been no external audits of the
management system in 2011. Sappi Fine Paper
Europe holds one ISO certification for all
its mills. These are audited in rotation. In December
2011, document assessment in preparation
for the ISO 50001 certification audit
took place.
2.1.5 Act
Management review
The aim of management reviews (assessment
by mill management) is to verify whether objectives
and targets have been met and to
judge the efficiency of the (environmental)
Environmental Statement 2011 15