annual report 2009-10 - IRDA

ANNUAL REPORT 2009-10STATUS OF GRIEVANCES - NON LIFE INSURERS FOR 2009-10STATEMENT 73(I) (II) (III) (IV)) (V)=(III) + (IV) (VI) (VII) BREAK UP OF (VII)SL. Insurer Pending as Reported Total No. of Resolved Pending (i) (ii) (iii) (iv)No on 31 st during Complaints during as on 31 stMarch, 2009 2009-10 2009-10 March, 20101 National 136 269 405 260 145 34 75 28 82 New India 220 338 558 381 177 64 70 34 93 Oriental 44 170 214 133 81 25 41 13 24 United India 42 277 319 298 21 2 11 6 25 ECGC 1 3 4 2 2 1 1 0 06 AIC 0 4 4 3 1 0 0 0 1PUBLIC TOTAL 443 1061 1504 1077 427 126 198 81 221 Apollo Munich 0 8 8 7 1 1 0 0 02 Bajaj Allianz 38 105 143 119 24 12 7 5 03 Bharti AXA 0 1 1 1 0 0 0 0 04 Cholamandalam 5 34 39 32 7 3 1 3 05 Future Generali 3 9 12 12 0 0 0 0 06 HDFC Ergo 1 15 16 15 1 1 0 0 07 ICICI Lombard 25 315 340 324 16 9 5 1 18 IFFCO Tokio 16 75 91 69 22 7 8 6 19 Reliance 74 286 360 325 35 12 20 2 110 Royal Sundaram 20 55 75 56 19 11 3 5 011 Shriram 0 2 2 2 0 0 0 0 012 Star Health 2 23 25 25 0 0 0 0 013 TATA AIG 26 84 110 108 2 2 0 0 014 Universal Sompo 0 3 3 1 2 1 1 0 0PRIVATE TOTAL 210 1015 1225 1096 129 59 45 22 3GRAND TOTAL 653 2076 2729 2173 556 185 243 103 25(i) Policy related issues(ii) Non settlement/Delay in settlement of claim(iii) Repudiation/Partial settlement of claim(iv) Other reasons188