2012 Activity and sustainable development report - RTE

AN OFFER FOR TODAY AND TOMORROWA NEW STYLE OF CUSTOMER RELATIONS300customers took part in thefirst trade show organisedfor them by RTE and 87%of them said they weresatisfied.2’17”The equivalent timeof interruption in 2012confirms the excellentresults achieved in termsof the quality of electricitysupply since 2010.€26/kWhThe economic cost of anoutage of more than 3minutesrepresents roughly 200 timesthe cost of supply. This hasrisen by approximately 10%in 10years.SEE THE RTE REPORT:> What is the value of electricity?www.rte-france.com/lienrapide/valeur-elecQUALITY OF ELECTRICITY: PERSONALISEDSERVICES / For paper manufacturers, a brownout lasting a fewthousandths of a second can result in a production shutdownlasting several hours. To prevent such problems, RTE carries outan inspection before carrying out maintenance or repairs orisolating equipment, and takes the necessary precautionarymeasures for the equipment that is still operational. The site is alsoput on alert when any maintenance or repairs are to be performedon electricity installations in its sector. More broadly, RTE’s Qualité +offer allows customers to benefit from its a service of surveillanceand analysis of disruptions. RTE is committed to achieving shorterbrownouts and to offering better compensation in the event ofexceeding its target. On condition that they take steps to maketheir installations less sensitive, customers can opt for an additionalservice, Sup Quali +, which further improves these commitments.SYNCHRONISED MAINTENANCE: IT ONLY TAKESA PHONE CALL / By informing the account manager at RTEthat the plant would be at a standstill for five days, a cementmanufacturer enabled RTE to bring forward the maintenanceof the circuit-breaker equipping the cement plant. A three-dayproduction stoppage was avoided for the customer. RTE isendeavouring to limit drops and stoppages of productionrelating to works carried out on its own network and tosynchronise them, whenever possible, with its customers’ ownmaintenance schedules. More broadly, RTE is developing a newpolicy of live maintenance works for strategic installationson the network, which helps to reduce lost days, to whichelectricity producers are particularly vulnerable.RTE | IN LINE WITH THE FUTURE29