DCLS Circulation Manual - Dauphin County Library System

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Chapter 1 GETTING STARTEDComputersEach morning, turn on receipt printers before rebooting (restarting) all staff and borrowercomputers. Once each week, staff should do a cold reboot on all staff and borrowercomputers.Rebooting Circulation Terminals & Log in - Warm Reboot1. Turn on receipt printer2. Click on start.3. Select Shut Down.4. Choose Restart.5. Click on OK. The computer will now automatically shut down and then turn back on(this is a “reboot”).6. Press the CTRL, ALT, DELETE keys at the same time, when prompted.7. At the Log-on Screen, type branch’s user name and password. The Desktop appears.8. Click on the Horizon icon.9. Type in library username and password.10. Click on OKRebooting Circulation Terminals & Log in - Cold Reboot (Once a week)1. Click on Start.2. Select Shut Down.3. Choose Shut Down.4. Click on OK. The computer will now automatically shut off.5. Wait 15 seconds and press the power button to restart computer.6. Follow steps 5 through 10 above.Exiting Horizon1. Click on File, Exit or Click on X in upper right hand corner.2. Turn off monitor, leave computer on.3. Turn off receipt printers.Rebooting borrower PCs (daily/warm) from a circulation PC1. Click on the Sam PC Activity Manager icon.2. Click Restart (on left hand side)3. Double click each machine number.4. Click Done.1.1
Rebooting borrower PCs (weekly/cold) from a circulation PC1. Click on the Sam PC Activity Manager icon.2. Click Shutdown (on left hand side)3. Double click each machine number.4. Click Done.5. Push power button on each machine to turn on.6. Gates PCs only – log on w/user name and password.Rebooting PACs (daily/warm)1. Turn on monitor.2. Click Start.3. Click Shut Down.4. Click Restart.5. When reboot is finished, click on the patron catalog icon to open HIP.Exiting Borrower PCs (Daily)Turn off monitors.Staff Computer Restart Strategy1. If the screen freezes up during a borrower transaction, make sure the receiptprinter is turned on and there is adequate paper on the roll.2. If that is not the problem, check to see if the borrower’s account is in use onanother terminal.If neither situation exists, do the following:a. Press the CTRL, ALT and DELETE keys.b. Select Task Managerc. Click on Hummelstown Community Library (or your library’s name) & chooseEnd TaskIf this does not work, do the following:d. Press the CTRL, ALT and DELETE keys.e. Choose ShutdownAs a Last Resort,Turn the computer off. Wait about 15 seconds and turn the computer back on.1.2
Page 1 and 2: CHAPTER 1 GETTING STARTED .........
Page 3 and 4: All other materials ...............
Page 5 and 6: FEE BLOCK .........................
Page 7 and 8: To change status to Collection Mana
Page 9: APPENDIX L - COMMUNICATION PROCEDUR
Page 13 and 14: 2. Log into Citrix.a. Username: dcl
Page 15 and 16: 4. Select “dcls” as your databa
Page 17 and 18: 3. Font style and sizea. Click Opti
Page 19 and 20: When you are instructed to press tw
Page 21 and 22: Patron Identification for Library U
Page 23 and 24: Chapter 3 CHECKING OUTTo check out
Page 25 and 26: 1. Click Yes to check the item out
Page 27 and 28: Chapter 4 CHECKING INCheckin ModesC
Page 29 and 30: To set up Checkin display options:1
Page 31 and 32: Here is an example of the checkin w
Page 33 and 34: a. Fill out appropriate Returning S
Page 35 and 36: 4. Put message to borrower on accou
Page 37 and 38: Email NotificationAn email will be
Page 39 and 40: Filling in the Damaged Item SlipAny
Page 41 and 42: Changing the Checkin DateHorizon us
Page 43 and 44: To do this Do this Or thisRenew one
Page 45 and 46: NOTE: ITEMS CAN ONLY BE RENEWED TWO
Page 47 and 48: Chapter 6 SEARCHING THE CATALOGType
Page 49 and 50: 5. Click OK.Your results will displ
Page 51 and 52: Chapter 7 SHARED COLLECTIONSAbout s
Page 53 and 54: Chapter 8 COMMUNITY COLLECTIONThis
Page 55 and 56: 5. Login = Workstation ID (esa70, f
Page 57 and 58: Chapter 10 LOST ITEMSNote: Do not,
Page 59 and 60: Refunding a Lost ItemDCLS policy al
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m. Click Sort to sort list7. Staff
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Chapter 13 CREDIT BUREAU GUIDELINES
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If the patron is paying by cash or
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Filling out the Credit Bureau Actio
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Timeline for Overdues and Credit Bu
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Other FeesEntertainment DVD $2.00Mi
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Overdue Accrued FinesBorrowers with
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To request a specific copy of the i
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If you want to do this: Status must
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If you want to see the barcode for
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orrower that if he checks out an it
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2. Highlight the copy that you want
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Chapter 16 BLOCKSBorrower blocks ar
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Waiver of Finerequestor’s current
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6. Click OK and Close.Horizon retur
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Horizon displays the Current Blocks
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Note: Horizon sorts information by
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To delete a block manually1. In the
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You can view “as of today” fine
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This window lists payment transacti
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Chapter 18 ITEM RECORDSOnce you hav
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3. You can edit this circulation in
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Add-Backs“Add Backs” are uncata
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Chapter 21 ITEM STATUSTo place anot
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When an item is in one of the follo
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Select the desired status.Scan the
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When to use the Item Status Editor1
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i. Return to the ILL/District Loan
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Once the request status in the requ
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Checking in/Returning ILL items: Wh
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Error Messages - Checking in an ILL
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District LoansChecking Out an Item
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5. Remove the strap and return the
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Chapter 24 BARCODESReplacing An Ite
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Chapter 25 BEST SELLER EXPRESS BOOK
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Repairs and Replacements of Damaged
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Chapter 27 LIBRARY CARDSTypes of Li
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Registration1. Ask for and examine
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In thisfieldLastname,FirstnameDo th
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City,StZip CodeNotice byEmail nameE
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ID TypeID #2ID TypeGuardianLast Nam
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A registration window with some inf
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Card RenewalsThe cards of these Bor
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When a borrower leaves her card at
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1. Ask borrower for ID and check fo
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Chapter 28 REPORTSAccessing, Saving
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You have two options at this point:
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Claimed Returned/Missing/Trace/Lost
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2 nd Window:Verify Date and Timeand
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Checking In ItemsPlease do not use
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When the upload is complete, you wi
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After that this small window will a
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c. Arn or Barb will run Exceptions
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Chapter 31 Circulation Hot KeysESCF
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5. Highlight the issue that you wan
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You may select from these options o
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Note: You can also change the statu
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Chapter 33 APPENDIXESAppendix A - W
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John New Graham Cumberland Public P
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Appendix C - Non-Access Participant
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BOROIndianaMARION CENTER 451BOROInd
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VenangoCHERRYTREE 1,543TWPVenango C
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451 Mall RoadHarrisburg, PA 17111Pr
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Appendix F - Printing and Reporting
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New Borrower Registration Data1. Lo
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Appendix H - Patrons Who Can’t Lo
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license number) before offering any
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available at Step 1 of the Text Imp
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suspended for 3 years.If a patron b
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d. For those branches that were clo
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Appendix N - Self-Service HoldsHold
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Appendix O - Pre-Overdue Flow Chart
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Appendix Q - McNaughton Books and A
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Managing Fees and Payments ........
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DCLS Circulation Manual - Dauphin County Library System

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