DCLS Circulation Manual - Dauphin County Library System

Media CheckinMake sure all pieces of media items (like audiobooks) are present andcheck for visible damage before checking in.Damaged/Missing Pieces/Items with problems reported by borrowers(For more information on when to withdraw materials or send for replacements seeAppendix N)Note: DO NOT check in any AV item missing a disc or cassette. If missing disc orcassette, see next section.To check in an item that is damaged or is missing pieces other than a disc or cassette:1. Check in the item in Damaged Mode2. Add charge, with message for the damaged item or missing pieces on theborrower’s account.a. If item must be withdrawn, charge should include cost of item andprocessing fee.3. Fill out a Damaged Item Slip4. Call the borrower to ask for the missing pieces.Note: If item is waiting for missing pieces, and title is on hold, put it in “mending”status; this will allow the hold to bypass this copy.5. Withdraw item if badly damaged and follow library procedures.a. If item belongs to another library, notify manager that item waswithdrawn (see instructions to withdraw below).To check in an item with problems reported by borrower1. If owned by your library, follow library procedures.2. If owned by another library, write message on Returning slip stating that theborrower reported a problem, describe the problem, include the borrower ID,and send to home library.If an item is missing a disc or cassette:1. Renew item, if possible.2. Call the borrower to let her know that a disc or cassette is missing and theitem will not be checked in until the piece is returned.3. Fill out “Damaged Item” slip.4.8