DCLS Circulation Manual - Dauphin County Library System

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7. After all damaged items are checked in, add a Fee Block to the Borrower’saccount. Fee is cost of missing piece or cost of item and processing fee. Includeyour first initial and your entire last name.8. Fill out a Damaged Item slip.9. Call borrower to notify her of the charge on her account.10. Follow Library Specific Information to handle the rest of the process.PROCESSING FEESMagazines $ 2.00Regular paperbacks (not cataloged as $ 2.00books)Cataloged books, cassettes, CDs, DVDs, $ 6.00LV, MP3’s, 33 1/3 rdAudio books, CD-ROMs $11.00Example:$5.95 (price of item)+ 2.00 (processing fee)$7.95 TotalReplacement Costs for Missing/Damaged PiecesCharge/ pieceItem Type$2Note:MaximumCharge forany one itemis $8.a. Pieces belonging to Cassettes & CDs: jewel cases (singleor double), inserts, bookletsb. Pieces belonging to DVD’s: package fronts,pouches, title slips, etc.$8 a. For missing CD or Cassette that can be replaced. (A listof companies that allow replacement of CDs/Cassettesto audio books should be posted at your CirculationDesk, or see Appendix D)b. CD-ROM Bagsc. CD-ROM Custom Cases4.14
Changing the Checkin DateHorizon uses the current date from your computer operating system as the date anitem is checked in. You may need to change the checkin date to a date other than thecurrent one.(For example, a borrower returned a DCLS item to a district library and the item wasplaced on delivery. We want to change the checkin date to one week prior to the daywe receive the item on delivery.)To Change the Checkin date1. Open the Checkin/Request Processing window.2. Click Change CKI Date.3. Horizon displays the Change Checkin Date & Time dialog box:4. Enter the checkin date you want to use.5. Click OK.Note: The new checkin date and time display at the top-right corner of theCheckin/Request Processing window. The date and time display in italics to indicatethat the clock is stopped.6. When you are ready to return Checkin to the correct date and time, continuewith “Restarting the Clock.”4.15
Page 1 and 2: CHAPTER 1 GETTING STARTED .........
Page 3 and 4: All other materials ...............
Page 5 and 6: FEE BLOCK .........................
Page 7 and 8: To change status to Collection Mana
Page 9 and 10: APPENDIX L - COMMUNICATION PROCEDUR
Page 11 and 12: Rebooting borrower PCs (weekly/cold
Page 13 and 14: 2. Log into Citrix.a. Username: dcl
Page 15 and 16: 4. Select “dcls” as your databa
Page 17 and 18: 3. Font style and sizea. Click Opti
Page 19 and 20: When you are instructed to press tw
Page 21 and 22: Patron Identification for Library U
Page 23 and 24: Chapter 3 CHECKING OUTTo check out
Page 25 and 26: 1. Click Yes to check the item out
Page 27 and 28: Chapter 4 CHECKING INCheckin ModesC
Page 29 and 30: To set up Checkin display options:1
Page 31 and 32: Here is an example of the checkin w
Page 33 and 34: a. Fill out appropriate Returning S
Page 35 and 36: 4. Put message to borrower on accou
Page 37 and 38: Email NotificationAn email will be
Page 39: Filling in the Damaged Item SlipAny
Page 43 and 44: To do this Do this Or thisRenew one
Page 45 and 46: NOTE: ITEMS CAN ONLY BE RENEWED TWO
Page 47 and 48: Chapter 6 SEARCHING THE CATALOGType
Page 49 and 50: 5. Click OK.Your results will displ
Page 51 and 52: Chapter 7 SHARED COLLECTIONSAbout s
Page 53 and 54: Chapter 8 COMMUNITY COLLECTIONThis
Page 55 and 56: 5. Login = Workstation ID (esa70, f
Page 57 and 58: Chapter 10 LOST ITEMSNote: Do not,
Page 59 and 60: Refunding a Lost ItemDCLS policy al
Page 61 and 62: m. Click Sort to sort list7. Staff
Page 63 and 64: Chapter 13 CREDIT BUREAU GUIDELINES
Page 65: If the patron is paying by cash or
Page 69: Filling out the Credit Bureau Actio
Page 72 and 73: Timeline for Overdues and Credit Bu
Page 74 and 75: Other FeesEntertainment DVD $2.00Mi
Page 76 and 77: Overdue Accrued FinesBorrowers with
Page 78 and 79: To request a specific copy of the i
Page 80 and 81: If you want to do this: Status must
Page 82 and 83: If you want to see the barcode for
Page 84 and 85: orrower that if he checks out an it
Page 86 and 87: 2. Highlight the copy that you want
Page 88 and 89: Chapter 16 BLOCKSBorrower blocks ar
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Waiver of Finerequestor’s current
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6. Click OK and Close.Horizon retur
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Horizon displays the Current Blocks
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Note: Horizon sorts information by
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To delete a block manually1. In the
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You can view “as of today” fine
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This window lists payment transacti
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Chapter 18 ITEM RECORDSOnce you hav
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3. You can edit this circulation in
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Add-Backs“Add Backs” are uncata
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Chapter 21 ITEM STATUSTo place anot
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When an item is in one of the follo
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Select the desired status.Scan the
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When to use the Item Status Editor1
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i. Return to the ILL/District Loan
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Once the request status in the requ
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Checking in/Returning ILL items: Wh
Page 124 and 125:
Error Messages - Checking in an ILL
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District LoansChecking Out an Item
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5. Remove the strap and return the
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Chapter 24 BARCODESReplacing An Ite
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Chapter 25 BEST SELLER EXPRESS BOOK
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Repairs and Replacements of Damaged
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Chapter 27 LIBRARY CARDSTypes of Li
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Registration1. Ask for and examine
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In thisfieldLastname,FirstnameDo th
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City,StZip CodeNotice byEmail nameE
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ID TypeID #2ID TypeGuardianLast Nam
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A registration window with some inf
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Card RenewalsThe cards of these Bor
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When a borrower leaves her card at
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1. Ask borrower for ID and check fo
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Chapter 28 REPORTSAccessing, Saving
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You have two options at this point:
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Claimed Returned/Missing/Trace/Lost
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2 nd Window:Verify Date and Timeand
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Checking In ItemsPlease do not use
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When the upload is complete, you wi
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After that this small window will a
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c. Arn or Barb will run Exceptions
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Chapter 31 Circulation Hot KeysESCF
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5. Highlight the issue that you wan
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You may select from these options o
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Note: You can also change the statu
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Chapter 33 APPENDIXESAppendix A - W
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John New Graham Cumberland Public P
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Appendix C - Non-Access Participant
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BOROIndianaMARION CENTER 451BOROInd
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VenangoCHERRYTREE 1,543TWPVenango C
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451 Mall RoadHarrisburg, PA 17111Pr
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Appendix F - Printing and Reporting
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New Borrower Registration Data1. Lo
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Appendix H - Patrons Who Can’t Lo
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license number) before offering any
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available at Step 1 of the Text Imp
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suspended for 3 years.If a patron b
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d. For those branches that were clo
Page 204 and 205:
Appendix N - Self-Service HoldsHold
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Appendix O - Pre-Overdue Flow Chart
Page 208 and 209:
Appendix Q - McNaughton Books and A
Page 210:
Managing Fees and Payments ........
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DCLS Circulation Manual - Dauphin County Library System

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