DCLS Circulation Manual - Dauphin County Library System

Filling out the Credit Bureau Action Card ..................................................................................................... 13.7FREQUENTLY ASKED QUESTIONS ......................................................................................................................... 13.8CHAPTER 14 FINES AND FEES (NEGOTIATION INSTRUCTIONS IN APPENDIX Q) .......................... 14.1FINES AND FEES CHARTS ...................................................................................................................................... 14.1Maximum Fine ................................................................................................................................................ 14.1Processing Fees .............................................................................................................................................. 14.1Other Fees....................................................................................................................................................... 14.2Entertainment DVD ..................................................................................................................................................... 14.2Meeting Rooms ............................................................................................................................................................ 14.2Proctored exams ........................................................................................................................................................... 14.2Replacement Costs for Missing/Damaged Pieces ........................................................................................... 14.2LOAN PERIODS ..................................................................................................................................................... 14.3Holiday Books ................................................................................................................................................. 14.3Periodicals & Encyclopedias .......................................................................................................................... 14.3Express Books ................................................................................................................................................. 14.3Entertainment DVD’s ...................................................................................................................................... 14.3Non-fiction DVD’s .......................................................................................................................................... 14.3District Libraries ............................................................................................................................................ 14.3District Loans ................................................................................................................................................. 14.3ILLs for DCLS Patrons ................................................................................................................................... 14.3All other materials .......................................................................................................................................... 14.3REFUNDING A LOST ITEM ..................................................................................................................................... 14.3OVERDUE ACCRUED FINES ................................................................................................................................... 14.4CHAPTER 15 HOLDS ........................................................................................................................................... 15.1TO PLACE A HOLD REQUEST FOR A BORROWER: .................................................................................................... 15.1TO CHANGE THE BORROWER’S CONTACT INFORMATION: ...................................................................................... 15.1TO REQUEST A SPECIFIC COPY OF THE ITEM .......................................................................................................... 15.2EDITING A HOLD REQUEST ................................................................................................................................... 15.2To edit a hold request ..................................................................................................................................... 15.2Make changes to one request at a time ......................................................................................................................... 15.3Make identical changes to several requests at once ...................................................................................................... 15.3If you want to do this: ..................................................................................................................................... 15.4Change the pickup location .......................................................................................................................................... 15.4Change the expiration date of the request .................................................................................................................... 15.4Change the expiration date of the hold ......................................................................................................................... 15.4Suspend the request ...................................................................................................................................................... 15.4Reactivate the request before the “suspend-until” date ................................................................................................ 15.4Delete, change, or add a comment ............................................................................................................................... 15.4TO FILL A REQUEST ............................................................................................................................................... 15.5VIEWING A BORROWER’S HOLD REQUESTS ......................................................................................................... 15.5To view a borrower’s hold requests ................................................................................................................ 15.5DELETING A HOLD REQUEST ................................................................................................................................ 15.6To delete a hold request from Checkout ......................................................................................................... 15.6REORDERING THE HOLD REQUEST QUEUE ........................................................................................................... 15.6To reorder the hold request queue .................................................................................................................. 15.6OVERRIDING A HOLD ........................................................................................................................................... 15.7To override a hold ........................................................................................................................................... 15.8CHANGING THE PICKUP LOCATION OF AN ITEM ON THE HOLDS SHELF ................................................................. 15.9EXPIRED/CANCELLED HOLDS ............................................................................................................................... 15.9SHELF HOLDS ....................................................................................................................................................... 15.9To place an item in Shelf Hold status .............................................................................................................. 15.9HOLD NOTICE FLOWCHART ................................................................................................................................ 15.10CHAPTER 16 BLOCKS ........................................................................................................................................ 16.1Block Name ................................................................................................................................................................. 16.1iv