2010 HR Annual Report - Intermountain Healthcare

2010 HR Annual Report The module takes place in anonline patient room, illustratedby Jill Rhead, to be as real tolife as possible.Why this module?The collaboration across departments is essential fora successful project of this nature. Jill returned froma conference excited about work and she wantedto apply some of her new skills. Jeanne is a greatpartner as a subject matter expert—reliable, clear,and timely in meeting deadlines. Together theyworked through a longer design and developmentcycle to ensure a high quality learning experience forour nurses.What’s different?On the education design side, creating thisinteractive module took Jill two to three timesmore development time to ensure theinteraction was coded properly, andthat the interaction for the nurse withthe module was realistic. Feedbackto improve the current module wasprovided by bedside clinicians. Given thecomplexity of the input from this group,work on the module started earlier inthe design cycle, and a sedation task forcewas created to focus on the project andincorporate the required regulations.The group communicated regularlywith the Strategic Clinical EducationTeam, Region Education Directors,Region Education Consultants, QualityDirectors to ensure complete understanding of theprocess and the desired outcomes.On the learning side, learners focus on learningby doing rather than learning by informing. Careproviders print charting forms that are used forrealistic practice while working through the onlinemodule. This learning approach brought thelearning environment close to what they will beasked to accomplish at the bedside. The moduletakes place in an online simulation of a patientroom, illustrated by Jill Rhead, to be as realistic aspossible.One cannot click through the screens, but has towork through the scenarios in order to progressthrough the lesson. Jill and Jeanne wanted thelearning to require attention and thought ratherthan be a reading exercise.What was the result?Because there are significant differences in themodule from what learners are used to interactingwith, the module was piloted with front line staffat a few facilities before launch. The feedback wasstrong and we assigned the module to 5385 in 2010.When rounding after launch, Jeanne said, “Even asI went around during internal quality surveys andasked face to face, nurses had no complaints, moreoften commenting they like it.”The partnership betweenEducation and Quality iskey to successes like this.15