2010 HR Annual Report - Intermountain Healthcare

2010 HR Annual ReportCNO Leadership DevelopmentIn 2008 Nancy Nowak, VP Clinical Operations and ChiefNursing Officer, sought to develop a pool of qualifiedcandidates for Chief Nursing Officer roles. Nancy knew itwas important to promote CNOs internally, recognizing theimportance of sustaining Intermountain’s vision, mission andvalues. Internal candidates support Extraordinary Care, and areintegrated with all its dimensions and values prior to promotionto a larger role, enabling cultural continuity within thesystem. It is also important for internal leadership to knowthat there are opportunities to learn, grow and be promotedwithin Intermountain.Partnering with OrganizationalEffectivenessTo start the process, Nancy partnered with HR’sOrganizational Effectiveness department. A needs assessmentwas conducted to determine the competencies, skills,abilities and personal attributes required of someone in thatrole in three years time. The model was validated by theCouncil of Chief Nursing Officers and the HR LeadershipTeam. Based on that model, CNOs recommendedcandidates to participate in the development. Nancy, theregional CNO, and HR Director interviewed each candidateto ensure they met the requirements, they were interestedand committed to nursing and becoming a CNO, and to setexpectations for participating in the program.“I was just offered and acceptedthe CNO position here at PCMC.I’m excited and nervous at thesame time, but ready for thechallenge. Thank you to all ofmy wonderful mentors. Thisprogram clearly helped prepareme for my new role.”judy geiger• • •4