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This section must be read, and<br />
thoroughly understood, prior<br />
to completion of TYROLlA’s<br />
Employee Training Documentation<br />
Form and viewing the<br />
2004/05 TYROLIA Certification<br />
Video.<br />
At TYROLIA we realize that the quality added to<br />
our products in your shop is every bit as important<br />
as the quality we build in at the factory.<br />
The TYROLIA Retailer Indemnity Program, which<br />
includes in-depth technical training, is a key<br />
element of maintaining consistent quality.<br />
<strong>Technical</strong> Information<br />
Procedures for installation, release/retention adjustment,<br />
testing, troubleshooting and record<br />
keeping should always be taken from the current<br />
season’s TYROLIA <strong>Technical</strong> <strong>Manual</strong>.<br />
Employee Training<br />
This manual provides a depth of information unprecendented<br />
in the industry, it is here to help you<br />
fulfill the shop’s responsibility to bring new employees<br />
to a basic level of competence. It also addresses<br />
our desire to provide information specific<br />
to selling, installing, function checking, and maintaining<br />
TYROLIA products. Last but perhaps most<br />
important, we produced it to help you understand<br />
why TYROLIA represents the state of the art in<br />
bindings. We hope you will use it as part of a<br />
well planned and professional employee training<br />
program which goes far beyond properly<br />
installing bindings. Done well it will translate into<br />
consistent quality and the high level of satisfaction<br />
your customers deserve. Look at it as one of<br />
the first steps in your Total Quality Management<br />
program.<br />
Note:<br />
Hands on training is the best training – An ideal<br />
task that can be incorporated into the training is<br />
preseason testing. This will give your trainees<br />
hands on experience operating a testing device<br />
and adjusting ski/boot/binding systems. Other<br />
tasks, such as routine rental maintenance, can<br />
also be done during the trainind period.<br />
Shop Requirements<br />
Each retail location must have:<br />
• A current HEAD TYROLIA Authorized Retailer<br />
Agreement on file with<br />
HEAD TYROLIA WINTERSPORTS INC., USA /<br />
HEAD TYROLIA SPORTS CANADA INC.<br />
• A current TYROLIA Binding Indemnification<br />
Agreement on file with<br />
HEAD TYROLIA WINTERSPORTS INC., USA /<br />
HEAD TYROLIA SPORTS CANADA INC.<br />
• At least one TYROLIA Certified Technician<br />
employed per location.<br />
• The required equipment for installing and testing<br />
TYROLIA bindings. All Agreements and Certifications<br />
must be valid for the current season.<br />
Required Service Shop Tools<br />
This list is the bare minimum a shop can survive<br />
with.<br />
• Tape Measure<br />
• TYROLIA Templates<br />
# 92 (Blue)<br />
# 94 (Violet)<br />
# 94 Power Point (optional)<br />
# SP 2003 (Red)<br />
# SR 2003 (Yellow)<br />
• Variable speed, reversible electric drill<br />
• TYROLIA Step Drill Bits (or equivalent)<br />
4.1 Ø x 9 mm<br />
4.1 Ø x 7 mm<br />
3.5 Ø x 9 mm<br />
3.5 Ø x 7 mm<br />
• Tap, Tap Brace and Tap Guide<br />
EDUCATION/ 67<br />
TYROLIA CERTIFICATION REQUIREMENTS<br />
▲<br />
CONTENTS<br />
• TYROLIA Pozidrive No. 3 screwdriver<br />
(or equivalent)<br />
• TYROLIA Large slot screwdriver Current<br />
TYROLIA retention/release adjustment table<br />
• Approved mechanical testing device<br />
• Screw extractor<br />
• Tap extractor<br />
• Hole plugs, plastic & wood<br />
• TYROLIA threaded plastic ski inserts<br />
• Chisel<br />
• Hammer<br />
Creating an Informed Consumer<br />
Customers, whether rental or retail, come to your<br />
shop with all levels of knowledge. The range<br />
extends from true experts who really know the<br />
sport and their equipment needs, to never-ever<br />
skiers who know they must rely totally on your<br />
expertise.<br />
A key role played by a good shop, and a requirement<br />
in the US and Canada under the “TYROLIA<br />
Retailer Indemnity Program”, is providing information,<br />
guidance and instruction to all customers.<br />
Specifically this means:<br />
• Providing product and suitability information to<br />
help customers make an informed choice of<br />
which equipment models are right for them.<br />
The amount and type of advice given will<br />
naturally be different for each customer.<br />
▲