Technical Manual - Tyrolia

74 / RISK MANAGEMENT
RISK MANAGEMENT
Indemnification, Insurance, and your liabilities.
Indemnification
Indemnification simply means that some one
agrees to reimburse you for certain costs. In the
ski industry it normally means that provided you
fully follow the manufacturer’s requirements and
install and adjust the binding system correctly, the
manufacturer or distributor will provide a defense
and pay any judgment which may be entered
against you if you are the subject of a claim or suit
by a customer who claims to have suffered bodily
injury as a result of using certain equipment.
The key here is you must be able to prove that
you did your job properly in order to qualify. If
you do not, you will not be entitled to a defense
or indemnification in the event of a claim.
Your personal Liability
It’s simple: If you make a mistake which causes
harm to another, you can be held liable for it.
Be very careful not to make verbal warranties
that extend beyond those made by TYROLIA.
Read the manufacturer’s literature and warranties
carefully. If a feature or benefit is not mentioned
there, don’t mention it to the customer.
Shop Liability Insurance
No indemnification program is a substitute for
liability insurance.
Common sense dictates that you should have an
insurance policy that covers your shop and employees
for commercial general liability and completed
operations. Check with your insurance
broker.
Shop Procedures To Reduce
Legal Exposure
Risk Management has become a very important
area in virtually every industry. In today’s world it
is more important than ever to do as much as
possible to recognize how and where we might
be exposing ourselves to a potentially serious
problem.
TYROLIA has been the leader in molding valuable
risk management concepts into a program that
virtually the entire ski industry follows today.
TYROLIA has defined proper shop practices and
how shop personnel and customers need to
interact in order to maximize skiing enjoyment
while lowering the risks of liability.
If these procedures are followed properly, both
the skier and the industry are well served. In the
event of a mishap, the programs documentation
and record keeping system will provide strong
evidence of work performed.
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CONTENTS
Your Obligations under the
TYROLIA Retailer Indemnity
Program
Selecting equipment for your customer.
• Make sure the products are suitable for the
skiers height, weight, ability, shoe size and level
of ability.
• Always make sure your recommendations are
consistent with the manufacturer’s.
Binding selection
Generally, the idea that top of the line products
offer the greatest margins for safety as well as
performance and durability is correct – provided
the skier fits the weight range of the product.
Combine this knowledge with our weight and
ability recommendations for the skier when
selecting a binding. Avoid selling a product with
the idea that the customer will grow into it. If a
product is not suitable for their current requirements
make another choice.
Avoid the temptation to do the customer a favor
by re-writing the rules. More often than not, all
you will do is cause problems.
At the time of delivery to the customer, the bindings
must be accompanied by all the informational
materials supplied by the manufacturer,
i. e., pamphlets, forms, etc.
The product must be fully demonstrated to either
the intended user or their parent or legal guardian
if the child is a minor.
This includes instructions on inspecting the low
friction surfaces, cleaning the boot sole,entry of
the binding, re-entry after releasing on the hill and
exiting the system.
You must also explain what care and maintenance
the skier is responsible for, as well as when to
return the equipment to your shop for a thorough
function check. Routine maintenance it is the
most cost effective thing a skier can do to protect
their well being.
Boot selection
Make sure the customer’s boot choice is consistent
with their level of skiing and that the boots
meet all current DIN or ISO standards.
Ski selection
Take care to ensure that the skier’s intended use
of the chosen equipment is consistent with the
manufacturer's recommendation for the skier's
weight and level of skiing. This is another area
where regular maintenance is critical. It is only
logical that skis which help keep your customer
upright reduce their overall chance of injury.
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