Technical Manual - Tyrolia

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RISK MANAGEMENT
Archiving Records
Should you become one of the few that must
defend against a law suit you will soon find out
that the very best defense is made of paper.
For this reason we recommend that you start out
each ski season with a huge, brand new, manila
envelope. Over the course of the season you
should fill it with the following items:
• Collect a copy of the technical manual for each
and every binding, boot and ski on the market.
Be especially diligent with those you carry or
work on regularly.
• Copies of the manufacturer’s customer
instruction booklets.
• Technician employment applications. Make
sure they have the address of someone who
will always know where they can be found, and
is likely to stay put – Moms are good. This can
be invaluable if you need the technican as a
witness.
• A listing of all technician certifications and their
dates. Keep all certification records as well.
• Copies of any pertinent wall charts, customer
information posters etc.
• A copy of your shop procedures, including
training materials, rental and repair shop
practices, and binding setting charts.
• Copies of rental fleet test data.
This type of supporting documentation can be
tremendously useful for your lawyer.
Storage of Forms
All forms containing the customer’s signature
must be kept for a minimum of five years or the
term of the statute of limitations in the state
where the injury occurs, or your state, whichever
is longer. As a practical matter you have no idea
where or when your customer may sustain an
injury on this equipment.
Naturally, should an injury occur to either an adult
or a child, keep the original form in a safe place
until the case is completely resolved.
Risk Management is really just common sense.
Do your job well, have integrity, keep your customers
well informed, and keep proper records.
Follow these simple rules and you will have very
few problems.
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