Powerpoint Template 2011 - MTN Business

12%Aftersales Service Levelsneeds to be addressed e.g.:BillingSME Servicing Impact Assessment(view of survey results)Top Three Rated Issues115%Currently ExperiencingPoor Vetting TAT11%Current SME Productoffering is uncompetitiveand is not a solution theSME environment313%No defined processto structuresolutions for SMEclients11%Clarity on escalationprocess needs to becommunicated214%SME Tools requiredto enable SMEconsultants12%Poor accessibility andcommunication of SME promosto the frontline313%Poor communication betweenSME Vetting and the SMEconsultants9%Focused SME trainingfor SME consultantsThis chart depicts the issues experienced at store level and was derived from thesurvey undertaken by various BRC stakeholders (RMs, KAMs, SAMs etc.)Copyright 2008 © Mobile Telephone Networks. All rights reserved.10