Powerpoint Template 2011 - MTN Business

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Driving SME Adoption within BRC via the SMEChampion Network – Roles and ResponsibilitiesStore ActivitiesOwned / Non-Owned• Assist in the processand systems support• “Go to Person” for thepoint of sale material –(Magazines, SMECollateral etc..)• Provide a regional viewof operational andexperience issues withinyour regionStoreActivitiesCR’s / SOSSME ChampionNetworkOwnedSS / SSS / DataspecialistNon-OwnedStoreManager &SMEspecialists• Assist with the training –the “go to person” in yourstore• Be the “SME evangelist inyour store”• Assist the SME Project teamin:• ensuring that projectinformation is shared andunderstood within thestores• gathering all the operationalissues for the team toaction for your designatedstore…creating this network will start to build a SME Centre Of Excellence within thestores where on the ground operational engagement and support will beachieved…Copyright 2008 © Mobile Telephone Networks. All rights reserved.20
Training Roll-Out PlanCopyright 2008 © Mobile Telephone Networks. All rights reserved.21
Page 5: Technology RoadmapSMEStep 1:Busines
Page 9 and 10: BRC SME strategic roadmap for 2012-
Page 11 and 12: SME Servicing Impact Assessment(USD
Page 13 and 14: Sales Support tools to be used for
Page 15 and 16: CapacitateTraining of Staff on SME
Page 17 and 18: SME Training Road Map - AudienceBRC
Page 19: Driving SME Adoption within BRC via
Page 23 and 24: What is a SME?Small to Medium Enter
Page 25 and 26: Understanding & Serving SME Custome
Page 33 and 34: Change CyclePassive Active1. ShockL
Page 35 and 36: SME Champions - key characteristics

Powerpoint Template 2011 - MTN Business

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