Powerpoint Template 2011 - MTN Business

SME Champions - key characteristics• Be well networked within the store / BRC and respected by employees /collegues• Want to make a difference in BRC and are fully committed to the channel• Have the courage to speak up for what they believe in• Be seen as ‘go to’ people and opinion makers• Be able to translate the overall change vision into local 'what’s in it for me'scenarios• Feel passionate about the change while being empathetic to the mindset andbehaviour shift their colleagues will need to go through• 'Tuned in' to the mood of the area they are in and able to pick up onresistance to the change, lack of understanding of the change journey andcommunication gaps between the store and the SME projectCopyright 2008 © Mobile Telephone Networks. All rights reserved.35