Powerpoint Template 2011 - MTN Business

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SME Training Road Map - CoverageSME Base Camp 2• Focus on building knowledge andcapability in SME specific offerings andcreating a solutions-consultant mindset.• Build “SME intelligence” capability(market intelligence, SME mindset, SMEvalue proposition, solutions etc).BRC Induction• New revised Induction.• All Staff – Consumerand SME basic.SME Base Camp 1• Focus on ensuring that SMEfoundational knowledge andcompetency is in place.• Create awareness about theSME market and valueproposition.Copyright 2008 © Mobile Telephone Networks. All rights reserved.16
SME Training Road Map - AudienceBRC Induction• ALL BRC StaffSME Base Camp 2• *SME Solutions Consultants• Data Specialisist• Store Supervisors• Senior Store Supervisors• Dealer Principles (Small Dealers)• Own Store Supervisors (OSS)SME Base Camp 1• CSR• Store Manager• Data Specialists• Store Supervisor• Senior Store Supervisors• *SME Solutions Consultants• Own Store Supervisors (OSS)• Store Manager• Dealer Principles (Small Dealers)• Regionalal Managers• Franchise Support• CR / SOSCopyright 2008 © Mobile Telephone Networks. All rights reserved.17
Page 5: Technology RoadmapSMEStep 1:Busines
Page 9 and 10: BRC SME strategic roadmap for 2012-
Page 11 and 12: SME Servicing Impact Assessment(USD
Page 13 and 14: Sales Support tools to be used for
Page 15: CapacitateTraining of Staff on SME
Page 19 and 20: Driving SME Adoption within BRC via
Page 21 and 22: Training Roll-Out PlanCopyright 200
Page 23 and 24: What is a SME?Small to Medium Enter
Page 25 and 26: Understanding & Serving SME Custome
Page 33 and 34: Change CyclePassive Active1. ShockL
Page 35 and 36: SME Champions - key characteristics

Powerpoint Template 2011 - MTN Business

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