Powerpoint Template 2011 - MTN Business

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Understanding & Serving SME CustomersBizAssist•Personal PA•Supplier Referral•Business and lifestyleE shop•Unlimited 24/7 Access•SME call 0831236655BUILD MYBUSINESSINFRASTRUCTUREFax2mail•Send faxes direct to anemail•In tiff and PDFMTN Active•Online Self help tool•View Statements•Activating andDeactivating VAS•Submitting QueriesNSBC•1 Free membership•Access to RegionalExpos•E-Publications•Life Cover•Visit nsbc.org.zaMTN Imail•Free Voice Mail solution• Voice Messages to laptop•Forward messages via SMSand MMSCopyright 2008 © Mobile Telephone Networks. All rights reserved.
Understanding & Serving SME CustomersProviding Solutions:•Keep customers needsin mind•Suggest effectivesolutions•Foster a B2B(businessto business) relationshipSIGNING UP &SERVICING ASMEIn store Process:•All documents must bescanned and submittedvia USDRequiredDocumentation:•All MTN requireddocuments have to becompleted•All required documentsmust be provided by thecustomerMTN RequiredDocumentation:•Business SubscriberAgreement•CPA Addendum•Sales tick-list•Activation RequestsCopyright 2008 © Mobile Telephone Networks. All rights reserved.
Page 5: Technology RoadmapSMEStep 1:Busines
Page 9 and 10: BRC SME strategic roadmap for 2012-
Page 11 and 12: SME Servicing Impact Assessment(USD
Page 13 and 14: Sales Support tools to be used for
Page 15 and 16: CapacitateTraining of Staff on SME
Page 17 and 18: SME Training Road Map - AudienceBRC
Page 19 and 20: Driving SME Adoption within BRC via
Page 21 and 22: Training Roll-Out PlanCopyright 200
Page 23 and 24: What is a SME?Small to Medium Enter
Page 25 and 26: Understanding & Serving SME Custome
Page 27 and 28: Understanding & Serving SME Custome
Page 29: Understanding & Serving SME Custome
Page 33 and 34: Change CyclePassive Active1. ShockL
Page 35 and 36: SME Champions - key characteristics

Powerpoint Template 2011 - MTN Business

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