Powerpoint Template 2011 - MTN Business

More documents

Recommendations

Info

SME Training Road Map - SupportBRC SMERoadmapSME ChampionNetworkOngoingImprovementand drivinguser adoptionStoreActivitiesCR’s / SOSOwnedSS / SSS / DataspecialistNon-OwnedStoreManager &SMEspecialistsThe SME Champion Network will be a key focus in forming a good foundationalbase for the various SME engagements within the BRC storesCopyright 2008 © Mobile Telephone Networks. All rights reserved.18
Driving SME Adoption within BRC via the SMEChampion Network – Roles and ResponsibilitiesStore ActivitiesOwned / Non-Owned• Assist in the processand systems support• “Go to Person” for thepoint of sale material –(Magazines, SMECollateral etc..)• Provide a regional viewof operational andexperience issues withinyour regionStoreActivitiesCR’s / SOSSME ChampionNetworkOwnedSS / SSS / DataspecialistNon-OwnedStoreManager &SMEspecialists• Assist with the training –the “go to person” in yourstore• Be the “SME evangelist inyour store”• Assist the SME Project teamin:• ensuring that projectinformation is shared andunderstood within thestores• gathering all the operationalissues for the team toaction for your designatedstoreSME Project Team:• Provide You with the right content and support needed• Communicate with You timeously and give enough time for You to act on timeCopyright 2008 © Mobile Telephone Networks. All rights reserved.19
Page 5: Technology RoadmapSMEStep 1:Busines
Page 9 and 10: BRC SME strategic roadmap for 2012-
Page 11 and 12: SME Servicing Impact Assessment(USD
Page 13 and 14: Sales Support tools to be used for
Page 15 and 16: CapacitateTraining of Staff on SME
Page 17: SME Training Road Map - AudienceBRC
Page 21 and 22: Training Roll-Out PlanCopyright 200
Page 23 and 24: What is a SME?Small to Medium Enter
Page 25 and 26: Understanding & Serving SME Custome
Page 33 and 34: Change CyclePassive Active1. ShockL
Page 35 and 36: SME Champions - key characteristics

Powerpoint Template 2011 - MTN Business

Create successful ePaper yourself

Delete template?

Save as template?