Powerpoint Template 2011 - MTN Business

BRC SME strategic roadmap for 2012- 20131Consolidate and Improve current SME Offerings(Products and Services)• Create awareness about the SME market and value propositionwithin the BRC community.• Identify quick wins, drive improvement and implementation of these(People, Process and Systems)Target:IncreasedPerformance•Service•SME Products2Innovate: Design and Implementation of New SME Products andServices• Insight Plus, Helios rollout for SME• SME Plus• SME Toolkit• SME Training Roadmap• SME Converged Offering• Definition and Implementation of SME Business Measures• Continuous Improvement - Sales Fulfilment Processes, Support and After SalesProcessesSMETargets:Growth inAccountsand Lines…We’ve been focusing on 2 main drivers, improving our internal service delivery andengagement model as well as initiatives to embed existing products and activities inthe innovate category. Thus achieving visibility and consistency in execution...Copyright 2008 © Mobile Telephone Networks. All rights reserved.9