Incident Management Policy and Procedure 652.0 KB - Oxleas NHS ...

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2 REPORTING AND IMMEDIATE ACTION2.1 Reporting an incidentAll incidents should be reported using DatixWeb, the on-line incident reporting system. Staff canaccess DatixWeb via an icon on all trust computers. The hyperlink to the form ishttp://ox01datix.oxleas.nhs.uk/datix/live/index.phpHow to complete the formThe form is simple to use and structured in a way whereby content of a field is determined by theselections made in previous fields. All fields with a red star are mandatory. The form contains fieldswith dropdown options from which a selection should be made. There are prompts and guidancewithin the form, as well as links to relevant trust policies. Section 1 – People involved: regardless of whether or not they were harmed as a result of theincident Section 2 – Reporter: enter your name, job title, place of work etc Section 3 - Incident details: ie the date, time and factual description of what happened, whataction you took Section 4 – Team or Department Reporting Incident: the directorate, service and teamreporting the incident Section 5 - Incidents classification: The selection in the first box “Type” will determine theavailable choice under “Category” which will then determine the available choice under “Subcategory” Section 6 - Incident severity and result: please refer to the incident classification chart; thelink to this is found on the left hand side of the form Section 7 - Your manager: enter the details of your manager; they will receive a copy of theincident via email.If you have a query about the system or any problems completing the form please contact the PatientSafety Team at Pinewood House on 01322 621012 or via email at incidents@oxleas.nhs.ukAll level 4 or 5 incidents should be escalated through the line management route and notifiedto the Patient Safety Team at Pinewood House prior to submitting the incident report.What to do if DatixWeb is unavailable - manual reportingIn the event of DatixWeb being unavailable, the manual incident report form (Appendix III and IV)should be downloaded from the Trust Intranet (http://www.oxleasintranet.nhs.uk/library/7632.doc)completed electronically and submitted to incidents@oxleas.nhs.uk via email. When submitting theform, the email subject heading must include the level of the incident and initials of the individualaffected by the incident. The line manager should be copied in to the email with the incident attached.If e-mail is unavailable, then fax or internal mail should be used.Incident reporting and the clinical care recordAny incident concerning a patient should be noted in detail in the patient's care record. However, theincident report form and details of the investigation process, including coroner's inquires should not bekept in the clinical record as this could contain information third party information, or information whichhas been given in confidence and not relevant to the patient’s on-going care and treatment.10
2.2 Procedures and timescales for the immediate management of incidentsAlso see flowchart at Appendix IILEVEL 1, 2 and 3 INCIDENTSLevel 1Immediate Within 24 Hours Within 3 daysInform the person-in-charge/relevant seniorstaffAny immediate action to preventreoccurrence and provide treatment.Review plan of care , where appropriateDocument in progress notesReport incident via DatixWebStaff member reporting the incident informsall relevant managersCarry out any immediate actions to ensuresafetyInform service user/carer of the incident ifappropriate (e.g. medication error)Service Manager ensures appropriateaction taken and checks classificationLevel 2Inform the person-in-charge/relevant seniorstaffTake any immediate action to preventreoccurrence, provide treatment includingfirst aidCarry out any immediate actions to ensuresafetyas Level 1 above plusIf staff member involved (Refer to guidancenotes inside the Accident Book andRIDDOR flow chart – Appendix VII)assess the need to attend occupationalhealth departmententer incident in the local accident bookStaff member reporting the incident informsall relevant managersLevel 3Inform the person-in-charge/relevant seniorstaffAny immediate action to preventreoccurrence, assess and provide treatmentincluding first aid/ or attendance at A&EAs Level 2 plusStaff member reporting the incident informsService Managerrefer to medical staff for further assessmentand treatmentIf the Patient Safety Teams request aservice manager review report this is to beforwarded to the Patient Safety Team bythe relevant managerFor staff incidents:11
Page 2 and 3: VERSION CONTROLDocument LocationOxl
Page 4 and 5: PART AINTRODUCTION1.1 Oxleas NHS Fo
Page 6 and 7: to the Senior Officer within HR who
Page 8 and 9: Head of Safeguarding Children and L
Page 12 and 13: Immediate Within 24 Hours Within 3
Page 14 and 15: HOMICIDEHomicideNHSLondongrade 2Imm
Page 16 and 17: 2.3 Reporting to external agenciesC
Page 18 and 19: 3 INITIAL SERVICE MANAGEMENT REVIEW
Page 20 and 21: - individual factors;- task factors
Page 22 and 23: 4.1 InformationVictims, families an
Page 24 and 25: Directorate investigations reports
Page 26 and 27: Type of incident Level 1NegligibleA
Page 28 and 29: Type of incident Level 1NegligibleL
Page 31 and 32: Appendix IIIIncident report form to
Page 33 and 34: Guidance notes for completing adver
Page 35 and 36: SERIOUS INCIDENTAppendix VPRIVATE A
Page 37 and 38: Date of discharge from most recent
Page 39 and 40: • Ensure that TOR’s and timesca
Page 41 and 42: Where the LSCB TOR includes service
Page 43 and 44: Appendix VIIIOXLEAS NHS FOUNDATION
Page 45 and 46: 5. CONTENT OF THE INVESTIGATION5.1
Page 47 and 48: Guidelines on writing witness state
Page 49 and 50: The following ‘‘do’s’’ an
Page 51 and 52: System owners may also be requested
Page 53 and 54: Strictly ConfidentialGreenwich Crit
Page 55 and 56: Strictly ConfidentialBexley Critica
Page 57 and 58: Strictly ConfidentialBromley Critic

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