Incident Management Policy and Procedure 652.0 KB - Oxleas NHS ...

Head of Safeguarding Children and Lead Named Nurseo coordinate the Individual Management Review (IMR) for Serious Case ReviewsHead of Compliance• co-ordinates and oversees the reporting of incidents on STEIS and DatixWeb.Service Directors• ensures oversight of incident reporting within the directorate and the implementation of anyimmediate actions that are required.• ensures that an adequate level of investigation is conducted within the directorate• reports incidents to the Host and Commissioning PCT’s within 24 hours where appropriate• maintains contact with families following serious incidents and keeps them informed andinvolved of progress• ensures that initial service management review reports are verified within the specifiedtimescale of 3 days• ensures directorate investigation into serious incidents are conducted and completed within60 working days• Responsible for drafting an action plan and ensuring that recommendations are implementedwithin the timeframe and reported to the Patient safety group and Board of DirectorsService Managers• ensures that team managers have appropriate knowledge, skills and experience to undertakeinitial investigations and formulate reports• ensures that an appropriate investigation is carried out according to the grading of theincident and that completed forms are forwarded to the Patient Safety Lead within thespecified time scale.• ensures incident reporting is included in the local induction for all new staffTeam Managers / ward managers• ensures staff awareness of reportable incidents, including near misses.• ensures that patients, carers/relatives are informed about incidents and supported, asrequired.• supports the completion of initial service management reviews• ensures the incident reporting procedure training is delivered as part of the local inductionarrangements for all staff.• ensures incident forms and reports are completed within the specified time scale.Head of Communications• manages all media relations (see note below)• is responsible, in liaison with the Chief Executive and other relevant Directors, to managemultiple enquiries from the public.• the communications office and telephone number will be used as the communication centreand hot line.• under the direction of the Head of Communications, extra staff will be allocated to respond tocalls. Calls received and advice given will be logged.Note: Staff may receive enquiries from the media. Individual members of staff should notprovide any initial comment but should refer the matter to the communications department atPinewood House on 01322 625754. If a media inquiry is received out of hours, the directoron call will be contacted on 01322 294300. The communications team will respond on behalfof the trust or support the member of staff to take part in a media interview.8