have used and will seek to use derivatives to restore the volume that is exposed to price fluctuations. These strategies aredesigned to minimize, on a short-term basis, our exposure to the risk of fluctuations in crude oil prices and refined productmargins. This hedging activity is closely managed and subject to internally established risk standards. The results of thesehedging activities are recognized in our financial statements as adjustments to the cost of goods sold. To the extent permittedunder our financing arrangements, we participate to a small degree in “contango” trading in connection with our inventorymanagement. “Contango” occurs when the forward prices of crude oil or refined products exceed current spot market prices.As a result of our large storage capacity, we are able to take advantage of the price curve being in contango bysimultaneously entering into current spot market purchases and future sale agreements. By locking in our margin, we canrealize significant profits by utilizing our substantial storage facilities to store crude oil and refined products at our existingfacilities until the delivery date called for by the sale agreements.StorageWe own a strategically located network of storage depots along the Swedish coastline. Currently, our six storagedepots have a total storage capacity of 945,000 cubic meters (approximately 5.9 million barrels). Of the total storage capacityat our depots, approximately 30% is leased out, which generated SEK 25 million of rental income from third parties during2010. Pursuant to EU and Swedish legislations, we are required to keep certain levels of compulsory storage at our refineriesand depots. However, our current inventory exceeds these minimum requirements and, thus, also enables us to earn incomeby selling certificates for storage capacity to other oil companies for their EU-imposed compulsory storage obligations. Totalstorage capacity at our refineries is approximately 4,500,000 cubic meters, of which currently approximately 200,000 to400,000 cubic meters are leased out to third parties. In addition, we have potential additional storage capacity at Aspedalen,next to our Lysekil refinery, which could increase our storage capacity by 1,800,000 cubic meters (approximately 11 millionbarrels). However, this additional storage capacity would require substantial capital investments, which we do not expect tomake in the near future. In 2010, we generated SEK 95.2 million (€10.4 million) in the sale of storage certificates. As ofJune 30, 2011, we generated SEK 65.4 million (€7.1 million) in the sale of storage certificates.Marketing OperationsThe marketing segment resells refined products in Sweden. Our marketing segment consists of two divisions: abusiness-to-business division and a station and consumer division. The marketing segment resells refined products to largeand medium sized commercial customers and independent dealers, wholesale, primarily in Sweden. Our station andconsumer division also sells our gasoline and diesel through approximately 390 <strong>Preem</strong>-branded manned and unmannedservice stations, which are company-owned and dealer-operated, along with approximately 180 company-ownedSåifa-branded diesel truck stops. For the years ended December 31, 2010, 2009 and 2008, our marketing segment had salesrevenue of SEK 16,822 million (€1,839 million), SEK 13,702 million (€1,498 million) and SEK 16,140 million (€1,765million) and operating income of SEK 349 million (€38 million), operating income of SEK 213 million (€23 million) andoperating loss of SEK 6 million (€1 million), respectively. For the six months ended June 30, 2010 and 2011, our marketingsegment had sales revenue of SEK 8,222 million (€899 million) and SEK 10,072 million (€1,101 million) and operatingincome of SEK 184 million (€20 million) and SEK 203 million (€22 million), respectively. In 2008, approximately 17% (byvalue) of the products made by our supply and refining segment was sold to our marketing segment, and the other 83% (byvalue) was sold to third parties. In 2009, approximately 19% (by value) of the products made by our supply and refiningsegment was sold to our marketing segment, and the other 81% (by value) was sold to third parties. In 2010, approximately20% (by value) of the products made by our supply and refining segment was sold to our marketing segment, and the other80% (by value) was sold to third parties.<strong>Business</strong>-to-<strong>Business</strong> DivisionWe previously sold refined products to a large number of commercial customers of varying size and to privateconsumers. As part of the restructuring of our marketing segment, we no longer sell refined products directly to small-sizecommercial consumers or private consumers. Instead, we have in recent years supplied our products to a network ofindependent dealers, who in turn sell directly to these customers. The independent dealers are contractually required to useus as their primary supplier and are responsible for sales and delivery to the end-user. Creating this network of independentdealers to handle sales to smaller commercial customers and retail consumers and focusing our sales and marketing efforts onlarger commercial consumers has enabled us to reduce the size of our sales force and simplify our support functions, therebyreducing our costs. This shift in focus has enabled us to retain a very large portion of our sales volume while focusing ourefforts on a smaller part of our previous customer base.Within our business-to-business division, we have also outsourced route planning and transportation of products tothe independent dealers, which has helped reduce our costs. In 2008, we created a sales staff and support team to helpincrease our sales of diesel by increasing our market share in the commercial road traffic segment and the fleet segment,which include company cars and light transportation.44
Today, our business-to-business division concentrates on sales to large- and medium-sized commercial consumers.Our main focus is on the supply of diesel and fuel oil to the industrial sector of Sweden, as well as to the transport andagricultural sectors and to the majority of the Swedish municipalities.Within the business-to-business division, total volumes for the year ended December 31, 2010 increased byapproximately 11% compared to year ended December 31, 2009 as a result of the increasing demand for diesel and heatingoil.Station and Consumer DivisionOur station and consumer division consists of a network of service stations throughout Sweden. We have a networkof approximately 390 service stations in Sweden operating under the <strong>Preem</strong> brand name that are company-owned anddealer-operated. This network of <strong>Preem</strong>-branded stations consists of both full-service stations, offering a variety of productsthrough integrated convenience stores aimed at consumers who prefer “one-stop shopping,” and low-cost unmanned selfservicestations that sell gasoline and diesel at reduced prices for the price-sensitive customer. We also have a network ofapproximately 180 unmanned diesel truck stops that are company-owned and operate under the brand name “Såifa.” For amajority of our company-owned stations and truck stops, we own nearly all of the fixed assets and the fuel; however, welease the land upon which the stations are located.The following table shows a breakdown of <strong>Preem</strong>’s manned and unmanned stations as of December 31, 2010.Type of Station <strong>Preem</strong> (1) SåifaManned .................................................................................................................................................. 129 —Unmanned.............................................................................................................................................. 262 184Total .................................................................................................................................................. 391 184(1) Four of our 391 <strong>Preem</strong>-branded stations are boat stations, all of which are manned.We have implemented a retail strategy that has reduced our cost base, increased sales of fuels and conveniencegoods and improved our strength of brand. Part of this strategy involved developing a new retail concept and attractivecustomer offers. Our new convenience shop concept has been well received among our customers.A key component of this strategy was to outsource the operation and management of our company-operated stationsand convenience shops to independent dealer operators, which was completed in 2008.Transferring the operation of company-operated stores to independent dealer operators was an important factor inthe cost reductions achieved in connection with the restructuring of the marketing segment. We have substantially finishedrolling out a new design for our stations and continue to selectively upgrade certain of our stations that have not yetundergone the change. In addition, we are standardizing relations with these independent operators by using a new partnercontract, which helps us present a unified profile across our service stations.Sustainable <strong>Business</strong> InitiativesThe demand for biofuels is increasing and our costumers are systematically looking for solutions to reduce theirenvironmental impact. As Sweden’s largest producer and supplier of fuels, we have responded to this demand by expandingour offering of biofuels and partnering with various institutions in the testing and development of alternative fuels that userenewable raw materials and do not compete with global food production, reduce water assets or threaten biodiversity.Currently through out retail network, we offer our customers Bio100 diesel and fuel oil with 100% renewablerapeseed methyl ester, we have increased the availability of biogas, including bio-fuel E85 (which contains 85% renewableethanol and 15% gasoline) and we offer electric car owners in certain locations a free two hour charge. In addition, followingthe conversion of sections of the <strong>Preem</strong>raff Gothenburg into a biorefinery, we have begun producing and marketing tall oildiesel which is the first forest-based green diesel with 16% green content.We also strive to improve the sustainability of our business by employing strategies to reduce our emission levelsand optimize our energy consumption at each of our refineries. Some of the effective techniques that we employ to reduceour emissions include low nitrogen oxide burners, catalytic flue-gas cleaning, in-house produced fuel gas and energyrecovery from heat exchangers. Indeed, according to the 2008 Solomon Study, our refineries emit on average 20% lesscarbon dioxide, 70% less nitrogen oxide and 90% less sulphur oxide than the average refinery located in Western Europe.We are also exploring alternative energy sources, including through our partnership in VindIn <strong>AB</strong> with other energyintensivecompanies in Sweden that aims to identify, develop, build and run wind power stations in Scandinavia in order todeliver electricity to those involved in the partnership.45