DAP 2009/10 Final 1 - Taranaki District Health Board

DAP 2009/10 FinalIdentify barriers for Maori when accessing Hospital Specialist Services and incorporateactions for improvementIdentify systems/process improvements and the roles and FTEs needed to support theseConsider this project in line with the booking role and process redesignThe endoscopy booking process will be consistent and not limited to sites or cliniciangroupsPropose options for change and associated risks and impactsOutcomeAn endoscopy service which provides consistent processes and treatment across both Taranakisites.Targets will include:Patient focused bookingAll communication copied to referrer, GP and the patientA system in place to check referrals sent have been receivedA system in place to ensure each stage of the appointment process has been completedSingle point of entry for referralsReferrals logged within 24 hours of receipt and before being sent for prioritisationAll clinical appointments and referral letters are copied to the patient2009/10 TargetAll communication copied to referrer, GP and the patient for 20% of the patientsCurrent Position.PlanCurrent delivery 0% increase to 55% within 12 months (Dec 2010)Process to commence Dec 2009 completed within 12 months (Dec 2010).This target is predicated on the implementation of the referral module in the IBA IT system.The implementation of this module is set for December 2009TimeframeScope completedReview completion 30 June 2009Implementation complete 30 December 200995