Estate Management Strategy - Southwark Council Planning Pages

Additional services which may be provided by the Estate Management Company:• Additional waste management and porter services• Parking enforcement and car club• Pest Control• Fire Risk assessment• Health and Safety assessment• Setting up and administering service charge and ground rent accounts• Auditing service charge accounts in line with financial regulation• Bench marking service delivery and demonstrating value for money• Providing transparent tendering process• Creating the branding and communication strategy for the Estate• Complaints and praise management• Customer satisfaction surveys• Attending resident / contractor meetings• Producing and managing an interactive Heygate website• Overseeing compliance with S106, Green Travel Plans, wildlife strategies, etc.The Heygate Masterplan Elephant and Castle Outline Planning Application March 2012 23