Results: RFID and Identity Management in everyday life - ITAS

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attached to the products in the backroom of the store. Accordingly, the tag’s EPC is not scanned at the check out. It is therefore impossible to relate an individual product’s EPC to any kind of purchasing information generate in the check out process. Nevertheless, after the pointof-sale METRO Group complies with privacy in the interest of its customers as a matter of course. In conjunction with partners from retailing and the consumer goods business METRO Group has voluntarily committed to using RFID responsibly (compare: http://www.futurestore.org/servlet/PB/show/1008040/EPC_FSI%20english.jpg).[20] “There is no indication that the Future Store became unpopular neither in the public, nor among its customers. So far there have been more than 3.000 guided tours with overwhelmingly positive reactions from participants. The number of positive press articles by far exceeds the number of critical ones. In addition, METRO Group is engaged in regular dialogue with consumers, stakeholders and interested parties to discuss matters of consumer privacy and data protection. METRO Group also cooperates with scientific institutions to conduct consumer surveys (http://www.taucis.huberlin. de/_download/rfid.pdf#search=%22sarah%20spiekermann%20humbolt%20RFID%20METRO% 20Future%20store%22) and research. Since opening the METRO Group Future Store in 2003 there is also an e-mail and telephone hotline through which we have yet to receive a single complaint. Every customer who applied for a – at the time new – EXTRA FUTURE CARD was told orally that one of the new features of the card is a Smart Chip.” [20] “Only the age authentication application in the multimedia department, as the only application that was at the time operated with the Future Card RFID chip, was replaced by a system using the cards barcode, as described above. This was possible because at no time did the RFID tag in the Future Card carry any other information than the PAYBACK card number. Hence the same number which was at the time and still is today stored on the Future Card in its barcode, the magnetic strip as well as written visibly on its surface. No other application of RFID technology in the METRO Group Future Store has been changed or brought to a standstill.” [20] ID issue The Future Store implemented RFID enabled loyalty cards. Pressure groups claimed the customers were not informed on this, triggering a public controversy. Metro therefore urged to withdraw some of its applications and re-issue bar coded loyalty cards. Since this event, there has been a close watch on the store by privacy groups. Metro claims there was no overall negative public response. Nevertheless, in much of the literature on RFID, this case is referred to as one of the bigger controversies in RFID and Identity Management. Sources 1. ‘ Metro Opens 'Store of the Future'’. In: RFID Journal, 28 April 2003 (http://www.rfidjournal.com/article/articleview/399/1/1/, visited 29 June 2006) 2. ‘ RFID for Your Shopping Cart’. In: RFID Journal, 1 July 2003 (http://www.rfidjournal.com/article/articleview/489/1/1/, visited 29 June 2006) 3. Best, J., ‘ Supermarket cans RFID trials in Germany’. 1 March 2004, (http://www.silicon.com/networks/lans/0,39024663,39118760,00.htm, visited 29 June 2006) 4. ‘More on the Metro RFID consumer loyalty cards’. 2 March 2004 (http://www.rfidbuzz.com/news/2004/more_on_the_metro_rfid_consumer_loyalty_cards.h tml, visited 29 June 2006) 5. ‘Metro zieht RFID-Karte zurück’. 27 February 2004 (http://www.heise.de/newsticker/meldung/45062, visited 29 June 2006) 6. Houtman, J., ‘Online boodschappenlijst toegevoegd aan Future Store’. 3 May 2004 (http://www.emerce.nl/nieuws.jsp?id=279616, visited 29 June 2006) 7. Blau, J., ‘Metro Store bows to pressure from anti-RFID activists’ 1 March 2004 (http://www.infoworld.com/article/04/03/01/HNmetrostore_1.html, visited 29 June 2006) 8. http://www.foebud.org (visited, 29 June 2006) 9. Trier, M. van & J.W. Rietdijk (2005). Innoveren met RFID, op de golven van verbetering. Den Haag: SDU Uitgevers BV. 10. http://www.future-store.org (visited 22 August 2006) 11. http://metrogroup.de (visited 22 August 2006) 36
12. http://www.intel.com (visited 22 August 2006) 13. http://www.ibm.com (visited 22 August 2006) 14. http://www.tsystems.com (visited 22 August 2006) 15. http://www.future-store.org/servlet/PB/menu/1007073_l2_yno/index.html (visited 22 August 2006) 16. http://www.spychips.com/metro/overview.html (visited 22 August 2006) 17. ‘A successful start for the future of retailing: welcome to the Future Store’ (http://www.futurestore.org/servlet/PB/show/1004095/off-Presse-Pressemat-FSI-Booklet-engl_05-01- 10.pdf, visited 22 August 2006) 18. http://www.intermec.com (visited 30 August 2006) 19. http://www.semiconductors.philips.com (visited 30 August 2006) 20. E-mail correspondence with Daniel Kitscha from Metro Groups Corporate Communication. 29 September 2006. 21. http://www.futurestore.org/servlet/PB/menu/1007869_l2_yno/index.html, and 22. http://www.futurestore.org/servlet/PB/show/1011188/off-UeberdIni-Publik-Welcome-06-08- 24.pdf 37
Page 1 and 2: ETAG European Technology Assessment
Page 3 and 4: Contents PREFACE...................
Page 5 and 6: Introduction: when RFID becomes a p
Page 7 and 8: Aim and methodology This research a
Page 9 and 10: Results: RFID and Identity Manageme
Page 11 and 12: ferries throughout the whole Nether
Page 13 and 14: Going to work: access and presence
Page 15 and 16: uilding. The system then provides a
Page 17 and 18: our identity as paying customer. Me
Page 19 and 20: sensitive link in the chain: custom
Page 21 and 22: All in all, there is not much going
Page 23 and 24: popular matches. They can also be a
Page 25 and 26: Barcelona director Chase foresees a
Page 27 and 28: than just border control. Although
Page 29 and 30: Discussion: multiple identities in
Page 31 and 32: Sources Sources on specific case st
Page 33 and 34: Appendix: case studies 33
Page 35: About a year after the opening of t
Page 39 and 40: The retailer has chosen for minimal
Page 41 and 42: visited 14 July 2006).1. ‘KLM en
Page 43 and 44: has two reasons; one is the busines
Page 45 and 46: Case #19: FIFA World Cup Germany Ti
Page 47 and 48: Case ID 23, level 3 Title Passport
Page 49 and 50: e used. But this has not yet been d
Page 51 and 52: (http://www.volkskrant.nl/binnenlan
Page 53 and 54: Case ID # 29, level 1 Title AMC Res
Page 55 and 56: long run, like narrow-casting and o
Page 57 and 58: Sources 13. http://www.kidspotter.c
Page 59 and 60: to the CBP commercial purposes alon
Page 61 and 62: 2006). 15. ‘Consumentenorganisati
Page 63 and 64: Case #61: Transport for London (Oys
Page 65 and 66: Case ID # 66, level 2 Title Detenti
Page 67 and 68: (http://www.vdgp.nl/bbcms/assets/pd
Page 69 and 70: data is collected solely for employ
Page 71 and 72: 10. Centro Ricerche Fiat http://www
Page 73 and 74: Some statistical analysis can be do
Page 75 and 76: more matches.” A third reply we h
Page 77 and 78: Case ID # 91, level 1 Title TopGuar
Page 79 and 80: when they collect their tag. Accord
Page 81 and 82: (http://www.sanef.fr/fr/ecommerce/p
Page 83 and 84: (visited 10 September 2006) 83
Page 85 and 86: have several exits clustered togeth
Page 87 and 88:
Case ID #128 , level 3 Title Mol Lo
Page 89 and 90:
Case #130: Apenheul Case ID # 130,
Page 91 and 92:
Case ID #131 , level 1 Title ExxonM
Page 93 and 94:
Case ID # 133, level 1 Title Medixi
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Results: RFID and Identity Management in everyday life - ITAS

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