EMC Avamar 6.0 for Exchange Guide - EMC Community Network

Your commentsPREFACEAvamar SupportBefore contacting EMC Technical Support, please go to the Avamar Supportlanding page at https://support.EMC.com/products/Avamar and:• Refer to the Product Documentation• Check the listed Support Topics for:• How-to's• Troubleshooting• Search the Avamar Knowledge Base (KB) for applicable solutions usingthe convenient search engine:• Enter the KB solution number (for example, esgxxxxxx)• Enter keywordsIf none of the previous resources resolve your issue, many issues can besuccessfully resolved through live interactive chat. You can engage EMC TechnicalSupport using live interactive chat by selecting Additional Resources > LiveChat on the Avamar Support landing page.If more in-depth help is required, or if you have an existing open Service Request(SR), you can submit or review a service request through Powerlink:• To review an existing SR, go to http://Powerlink.EMC.com and selectSupport > Request Support > View Service Requests• To open a new SR, go to: http://Powerlink.EMC.com and selectSupport > Request Support > Create Service RequestEMC recommends that all Avamar systems have ConnectEMC and Email Homeenabled to facilitate the best possible support. Systems with ConnectEMCconfigured and enabled will be able to automatically generate SRs whenappropriate and as noted in this guide.Your commentsYour suggestions will help us continue to improve the accuracy, organization, andoverall quality of our documentation. You may email comments to:BSGDocumentation@EMC.comPlease include the following information:• Product name and version• Document name, part number, and revision (for example, A01)• Page numbers• Other details that will help us address the documentation issueEMC AVAMAR 6.0 FOR EXCHANGE GUIDE 6