EMC Avamar 6.0 for Exchange Guide - EMC Community Network

EMC ® AVAMAR ® 6.0FOR EXCHANGEGUIDEP/N 300-011-632REV A01EMC CORPORATIONCORPORATE HEADQUARTERS:HOPKINTON, MA 01748-91031-508-435-1000WWW.EMC.COM

Copyright and Trademark NoticesCopyright © 2002 - 2011 EMC Corporation. All rights reserved.Published April, 2011EMC believes the information in this publication is accurate as of its publication date. Theinformation is subject to change without notice.THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION MAKES NOREPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THISPUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY ORFITNESS FOR A PARTICULAR PURPOSE.Use, copying, and distribution of any EMC software described in this publication requires anapplicable software license.For the most up-to-date regulatory document for your product line, go to the TechnicalDocumentation and Advisories section on EMC Powerlink.For the most up-to-date listing of EMC product names, see EMC Corporation Trademarks onEMC.com.All other trademarks used herein are the property of their respective owners.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 2

TABLE OF CONTENTSPreface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Scope and intended audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Your comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Typographic conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Safety admonitions and notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Important terms and concepts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Standalone and high-availability deployments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Windows clusters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Exchange Server 2007 replication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Supported configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Supported cluster configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Capabilities and limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Important information about Windows Clusters and Exchange Server 2007 CCR . . . . . 19Quick reference installation road map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Installing the Avamar Windows Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Exchange Server role and Exchange Cluster node installation notes . . . . . . . . . . . . . . 23Exchange Server role installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Exchange Cluster node installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Installing the Avamar Exchange Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Configuring Exchange Server 2007 for message level backups and restores . . . . . . . . 24Download and install MAPI client libraries and CDO 1.2.1 version 6.5.8153.0 or later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Create “AvamarBackupUser” user account and mailbox thatuses static profile (64-bit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Create “AvamarBackupUser” user account and mailbox thatuses a temporary MAPI profile (64-bit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Configuring Exchange Server 2003 for message level backups and restores . . . . . . . . 31Create “AvamarBackupUser” user account and mailbox thatuses static profile (32-bit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Create “AvamarBackupUser” user account and mailbox thatuses a temporary MAPI profile (32-bit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 3

TABLE OF CONTENTSConfiguring the Avamar Cluster Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Uninstalling and upgrading Avamar Exchange Client . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Resetting the Avamar for Windows Cluster Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Uninstalling an older version of Cluster Client and upgrading toExchange Cluster Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Upgrading Exchange Cluster Client from 5.0 to 6.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Exchange backups with Avamar for Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Using the Windows Exchange Database plug-in and WindowsExchange Message plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Important information about Exchange Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Seeding the Avamar server for first-time Exchange Server backups. . . . . . . . . . . . . . . . 47Backing up an entire Exchange Database with the Windows ExchangeDatabase plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Backing up one or more message folders in Exchange Server 2007 or 2003 with theWindows Exchange Message plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Scheduling Exchange Server backups . . . . . . . . . . . . . . . . . . . . . . . . . . 55Create a new dataset for Exchange Server backups . . . . . . . . . . . . . . . . . . . . . . . . 55Setting up scheduled Exchange Server backups . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Enabling scheduled Exchange Server backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Exchange Server 2007 database mounting after restore . . . . . . . . . . . . . . . . . . . . . 64Recovering an entire Exchange database or one or more Exchangemessage folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Restoring to a RSG with the Windows Exchange Database plug-in . . . . . . . . . . . . . . . . 69Restoring to a RSG on an alternate server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Recovering to a Storage Group on a different Active Directory domain. . . . . . . . . . . . . . 76Recovering in an Exchange Server 2007 CCR environment . . . . . . . . . . . . . . . . . . . . . . 78Appendix A — Plug-in Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Important terms and concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Windows Exchange database plug-in options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Windows Exchange message plug-in options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Appendix B — Manually Creating the AvamarBackupUser Account . . 87Manually creating the AvamarBackupUser account for Exchange Server 2007 clients. . 88Download and install MAPI client libraries and CDO 1.2.1 . . . . . . . . . . . . . . . . . . . . 88Create new “AvamarBackupUser” user account and mailbox . . . . . . . . . . . . . . . . . 88Create new “AvamarBackupProfile” MAPI profile . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Configure Backup Agent service to run as AvamarBackupUser . . . . . . . . . . . . . . . . 92Activate the AvamarBackupUser Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93Manually creating the AvamarBackupUser account for Exchange Server 2003 clients. . 94Create new “AvamarBackupUser” user account and mailbox . . . . . . . . . . . . . . . . . . 94Create new “AvamarBackupProfile” MAPI profile . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Configure Avamar Client Agent service to run as AvamarBackupUser. . . . . . . . . . . 98Activate the AvamarBackupUser mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 4

PREFACEScope and intended audienceScope. This publication describes how to install, configure, administer and usethe Avamar Exchange Client.Intended audience. The information in this publication is primarily intendedfor:• System administrators who are responsible for installing software andmaintaining servers and clients on a network• Microsoft Exchange Administrators who are responsible for backing up andmaintaining Microsoft Exchange serversPrerequisites. Persons using this publication should have current practicalexperience with the following:• Operating system shell commands on your Exchange platform (rootpermission required)• The specific version of Microsoft Exchange currently deployed at your siteProduct informationFor current documentation, release notes, software updates, information aboutEMC products, licensing, and service, go to the EMC Powerlink website athttp://Powerlink.EMC.com.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 5

Your commentsPREFACEAvamar SupportBefore contacting EMC Technical Support, please go to the Avamar Supportlanding page at https://support.EMC.com/products/Avamar and:• Refer to the Product Documentation• Check the listed Support Topics for:• How-to's• Troubleshooting• Search the Avamar Knowledge Base (KB) for applicable solutions usingthe convenient search engine:• Enter the KB solution number (for example, esgxxxxxx)• Enter keywordsIf none of the previous resources resolve your issue, many issues can besuccessfully resolved through live interactive chat. You can engage EMC TechnicalSupport using live interactive chat by selecting Additional Resources > LiveChat on the Avamar Support landing page.If more in-depth help is required, or if you have an existing open Service Request(SR), you can submit or review a service request through Powerlink:• To review an existing SR, go to http://Powerlink.EMC.com and selectSupport > Request Support > View Service Requests• To open a new SR, go to: http://Powerlink.EMC.com and selectSupport > Request Support > Create Service RequestEMC recommends that all Avamar systems have ConnectEMC and Email Homeenabled to facilitate the best possible support. Systems with ConnectEMCconfigured and enabled will be able to automatically generate SRs whenappropriate and as noted in this guide.Your commentsYour suggestions will help us continue to improve the accuracy, organization, andoverall quality of our documentation. You may email comments to:BSGDocumentation@EMC.comPlease include the following information:• Product name and version• Document name, part number, and revision (for example, A01)• Page numbers• Other details that will help us address the documentation issueEMC AVAMAR 6.0 FOR EXCHANGE GUIDE 6

Safety admonitions and noticesPREFACETypographic conventionsThe following table provides examples of standard typographic styles used in thisguide to convey various kinds of information.EXAMPLEClick OK.orSelect File > Close.Type:cd /tmp--logfile=FILEInstallation Complete.DESCRIPTIONBold text denotes actual buttons, commands,menus, and options that initiate action.Sequential commands are separated by a greaterthan(>) character. For example, the secondexample instructs you to select the Closecommand from the File menu.Bold fixed-width text denotes shell commands thatmust be entered exactly as they appear.All caps text often denotes a placeholder (token)for an actual value that must be supplied by theuser. In this example, FILE would be an actualfilename.Regular (not bold) fixed-width text denotescommand shell messages, code, and file contents.Safety admonitions and noticesThe following safety admonitions and notices appear in this guide:Danger safety admonitions indicate a hazardous situationwhich, if not avoided, will result in death or serious injury.Warning safety admonitions indicate a hazardous situationwhich, if not avoided, could result in death or serious injury.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 7

PREFACECaution safety admonitions indicate a hazardous situationwhich, if not avoided, could result in minor or moderateinjury.IMPORTANT: Important notices contain informationessential to software or hardware operation.NOTE: Notes contain information intended to clarify a topicor procedure. Notes never contain information that willcause a failure if ignored.TIP: Tips present optional information intended to improveyour productivity or otherwise enhance your experience withthe product. Tips never contain information that will cause afailure if ignored.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 8

INTRODUCTIONThe Avamar Exchange Client 6.0 provides a complete backup and recoverysolution for Microsoft Exchange Server 2007 and 2003 platforms. For backup andrecovery for Exchange 2000, use Avamar Exchange Client 4.1.Important terms and conceptsRecovery data stored in an Avamar system is inherently online all the time. Oncean Exchange server has been backed up to the Avamar system, the entireExchange server or one or more Exchange message folders can be quicklyrecovered without having to locate and mount tape media.For Exchange Server 2007 and 2003, the Avamar Exchange Client provides twoplug-ins to the Exchange server — the Windows Exchange Database plug-in forbacking up and restoring the Exchange database and a MAPI-based WindowsExchange Message plug-in for backing up and restoring the Exchange messagefolders within individual mailboxes.NOTE: Though either the legacy Exchange Client (with theWindows Exchange Database plug-in and Windows ExchangeMessage plug-in) or the Windows Exchange 2007-2010 VSSplug-in can be installed on Exchange Server 2007, installingand using both is not supported. Microsoft recommendsusing VSS-oriented backup, and if you need to back up aCCR passive node in Exchange Server 2007, you must usethe Windows Exchange 2007-2010 VSS plug-in and cannotuse the legacy Exchange Client.Exchange Server 2010. For Exchange Server 2010, you must use the WindowsExchange 2007-2010 VSS plug-in for backup and recovery. For more informationabout Exchange Server 2010 backup and recovery, refer to the EMC AvamarExchange VSS Client User Guide.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 8

Standalone and high-availability deploymentsImportant terms and conceptsINTRODUCTIONMicrosoft Exchange Server can be deployed in various configurations.The simplest configuration is a single Windows network host running MicrosoftExchange Server. This will be referred to as a “standalone” configuration in theremainder of this publication.However, most larger enterprises typically deploy Microsoft Exchange Server insome “high-availability” configuration. This typically involves the use of Windowsclusters, Exchange Server 2007 replication, or both.Windows clustersWindows clusters comprise at least two servers (SERVER-A and SERVER-B) andsome amount of shared external storage.For purposes of our discussion, it is crucial to understand that Windows clustersare not application specific. A Windows cluster can host any windows application,including Microsoft Exchange.Exchange Server 2007 replicationBeginning with Microsoft Exchange Server 2007, Microsoft has built datareplication features directly into Exchange. These features allow Exchange data tobe replicated from one Exchange server to another.Exchange Server 2007 offers three levels of data replication:• Local Continuous Replication (LCR)• Cluster Continuous Replication (CCR)• Standby Continuous Replication (SCR)EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 9

Important terms and conceptsINTRODUCTIONNOTE: The following discussion regarding various aspects ofMicrosoft Exchange Server 2007 replication draws heavily oncontent authored by Microsoft Corporation.However, a complete discussion of Exchange Server 2007replication is beyond the scope of this publication. Refer toyour Microsoft Exchange Server 2007 documentation foradditional information.Local Continuous Replication (LCR)Local continuous replication (LCR) is a single-server solution that uses built-inasynchronous log shipping and log replay technology to create and maintain acopy of a storage group on a second set of disks that are connected to thesame server as the production storage group. The production storage group isreferred to as the active copy, and the copy of the storage group maintainedon the separate set of disks is referred to as the passive copy. The followingillustration shows a basic LCR deployment.LCR deployments do not require any special Avamar Exchange Client set up orconfiguration. Install the Avamar Exchange Client software on the activestorage group using the normal (non-cluster) installation procedure. Refer toInstallation (page 19) for additional information.Cluster Continuous Replication (CCR) and Standby Continuous Replication (SCR)Cluster continuous replication (CCR) is a high availability feature of MicrosoftExchange Server 2007 that combines the asynchronous log shipping andreplay technology built into Exchange Server 2007 with the failover andmanagement features provided by the Windows Cluster service.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 10

System requirementsINTRODUCTIONCCR is designed to provide high availability for Exchange Server 2007 Mailboxservers by providing a solution that:• Has no single point of failure• Has no special hardware requirements• Has minimal shared storage requirements• Can be deployed in one or two datacenter configurationsCCR uses the database failure recovery functionality in Exchange Server 2007to enable the continuous and asynchronous updating of a second copy of adatabase with the changes that have been made to the active copy of thedatabase. During installation of the passive node in a CCR environment, eachstorage group and its database is copied from the active node to the passivenode. This operation is called seeding, and it provides a baseline of thedatabase for replication. After the initial seeding is performed, log copying andreplay are performed continuously.In a CCR environment, the replication capabilities are integrated with theCluster service to deliver a high availability solution. In addition to providingdata and service availability, CCR also provides for scheduled outages. Whenupdates need to be installed or when maintenance needs to be performed, anadministrator can move a clustered mailbox server (called an Exchange VirtualServer in previous versions of Exchange Server) manually to a passive node.After the move operation is complete, the administrator can then perform theneeded maintenance.CCR can be combined with standby continuous replication (SCR) to replicatestorage groups locally in a primary data center (using CCR for high availability)and remotely in a secondary or backup datacenter (using SCR for siteresilience). The secondary datacenter could contain a passive node in afailover cluster that hosts the SCR targets. This type of cluster is called astandby cluster because it does not contain any clustered mailbox servers, butit can be quickly provisioned with a replacement clustered mailbox server in arecovery scenario. If the primary datacenter fails or is otherwise lost, the SCRtargets hosted in this standby cluster can be quickly activated on the standbycluster.System requirementsThis topic lists the supported configurations and hardware requirements that mustbe satisfied in order to successfully install and deploy the Avamar Exchange Clientbackup and recovery solution at your site. The supported configurationsinstallation package column also lists the correct Avamar Exchange Client softwareinstallation package required for that specific Exchange version, host platform andoperating system.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 11

System requirementsINTRODUCTIONSupported configurationsEXCHANGEVERSION(S)HOST PLATFORMOS VERSION(S)AVAMAR EXCHANGECLIENTSOFTWAREINSTALLATION PACKAGE2007 SP3 Windows Server 2008 x64Windows Server 2008 R2 x64Windows Server 2003 x64 with SP2AvamarExchange2007-windows-x86_64-6.0.100-.msiwhere is the buildnumber.2003 SP2or laterWindows Server 2003 x86 SP2 orlaterAvamarExchange2003-windows-x86-6.0.100-.msi where is the buildnumber.Supported cluster configurationsEXCHANGEVERSION(S)HOST PLATFORMOS VERSION(S)CLUSTERSUPPORT2007 SP3 Windows Server 2008 R2 x64Enterprise/DC EditionWindows Server 2008 x64Enterprise/DC EditionWindows Server 2003 x64Enterprise/DC Edition• Single Copy Cluster• CCR• LCR• SCR• Single Copy Cluster• CCR• LCR• SCR• Single Copy Cluster• CCR• LCR• SCR2003 SP2or laterWindows Server 2003 x86Enterprise/DC Edition• n-node active/passive• n-node active/activeHardware requirementsREQUIREMENTMINIMUMRAM64 MB.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 12

Capabilities and limitationsINTRODUCTIONREQUIREMENTHard Drive SpaceNetwork InterfaceMINIMUM100 MB permanent hard drive space (1 GB recommended)for software installation.Avamar Exchange Client software also requires anadditional 12 MB of permanent hard drive space for each64 MB of physical RAM. This space is used for local cachefiles.10baseT or higher, configured with latest drivers for yourplatform.Capabilities and limitationsThis topic discusses current capabilities and limitations of the Avamar ExchangeClient.Message level backup on Exchange Server 2007. Starting with ExchangeServer 2007, neither the Messaging API (MAPI) client libraries nor CDO 1.2.1 areprovided as a part of the base Exchange Server 2007 product installation. As aresult, you must manually download and install these components in order to usethe MAPI-based Exchange Message plug-in. These components are available as asingle download from Microsoft.com at the following location:http://www.microsoft.com/downloads/details.aspx?FamilyID=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=enConsider impact of Exchange Server maintenance window. By default,Exchange servers typically perform various maintenance activities nightly between1:00 AM and 5:00 AM. Performing Avamar backups during this maintenancewindow can prevent these activities from occurring on the Exchange server.Therefore, it is best to avoid scheduling Exchange server backups during thenightly Exchange server maintenance window.Refer to the following Microsoft Knowledge Base article for additional informationabout nightly Exchange server maintenance windows:Microsoft Knowledge Base Article - KB271222, “XADM: UnderstandingPerformance and Scalability Characteristics of Exchange 2000 MDB OnlineMaintenance”NOTE: This limitation applies to the Exchange Databaseplug-in only.Validation not supported.backup validation.The Exchange Database plug-in does not supportNOTE: This capability applies to the Exchange Databaseplug-in only.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 13

Capabilities and limitationsINTRODUCTIONUnique user name required for each Exchange Server. If you are backingup more than one Exchange server within an Active Directory forest, you must usea different Windows user account for each Exchange server. This is because eachuser defined in Active Directory stores an Exchange mailbox as an attribute. It istherefore not possible for Avamar to use one user account to backup more thanone Exchange server.NOTE: This limitation applies to the Exchange Messageplug-in only.Recommend restoring an entire folder to an empty folder. Restoringindividual messages within an existing Exchange folder is possible but is notrecommended. Because duplicates messages could be created when restoring topopulated folders, the best practice is to:1. Create a temporary dedicated Exchange folder for restoring messages (forexample, “restored-messages”).2. Restore messages to that folder.3. Use Outlook search and sort features to locate the message or messagesyou want to add back into your Exchange mailbox.NOTE: This limitation applies to the Exchange Messageplug-in only.Initial message level data deduplication might be low. Initial messageleveldata deduplication might be very low across folders and mailboxes. This isparticularly true for small messages. The reason for these initial low levels of datadeduplication is that each message contains an embedded globally-uniqueidentifier and messages tend to be very small units (usually less than 20KB). Thismeans that each message is effectively unique to Avamar. Data deduplicationlevels following initialization will be higher because messages that have notchanged since the last backup will not be sent to the Avamar server.NOTE: This limitation applies to the Exchange Messageplug-in only.Browsing more than a few thousand messages might beslow. Attempting to browse a folder that contains more than a few thousandmessages might result in slow performance. Actual performance has beenobserved to be approximately 48 messages per second.NOTE: This limitation applies to the Exchange Messageplug-in only.Handling of “/” and “\” in Exchange object names. It is generally a badpractice to create Exchange objects with forward or backward slashes embeddedin the object name. However, the Avamar Exchange Client will attempt to handleEMC AVAMAR 6.0 FOR EXCHANGE GUIDE 14

Capabilities and limitationsINTRODUCTIONthese situations as gracefully as possible, subject to the following limitations andknown behavior:1. Forward and backward slashes in mailboxes, folders and the subject linecan be backed up and restored properly. However, if you attempt to browsefolders or messages that contain forward or backward slashes, thefollowing substitutions are made:• “/” is replaced with “/”• “\” is replaced with “\”For example, a folder named “\Infected” is displayed in AvamarAdministrator as “\Infected” and a subject line“/home/admin/dpn.pm” is displayed as“/home/admin/dpn.pm”2. If you attempt to browse folders that contain forward or backward slashesfrom the Avamar Administrator Backup window, the folders will appear tobe empty. The contents actually exist, they just cannot displayed in theBackup window.3. You cannot restore a message to a folder name that contains a forward orbackward slash.For example, although you can select to restore to an existing foldernamed “\Infected,” you cannot specify a redirected restore to a foldernamed “\Infected.”NOTE: This limitation applies to the Exchange Messageplug-in only.Login errors. If the client running the Avamar Exchange Message plug-incannot log into the information store to browse the store, Avamar Administratordisplays an empty list.NOTE: This limitation applies to the Exchange Messageplug-in only.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 15

Capabilities and limitationsINTRODUCTIONMessages in Outbox might not be backed up. Messages in the Outbox foldermight not be backed up. This can occur for a number of reasons, but all areinherent limitations of Microsoft Exchange, for which there are no known interimsolutions.NOTE: This limitation applies to the Exchange Messageplug-in only.Incorrect initial reporting of folder sizes. There is a known limitation withthe Windows Exchange Message plug-in which all folder sizes are initially reportedto be zero bytes. However, expanding a folder causes the folder size to becorrectly updated and all contents to be shown. This does not affect actual restorebehavior.NOTE: This limitation applies to the Windows ExchangeMessage plug-in. It does not apply to the ExchangeDatabase plug-in.Known limitations with region profiles. If you are performing message-levelbackups, the Region Profile for the AvamarBackupUser account must be the sameas the Exchange Server Region Profile. Otherwise, when you attempt to restoremessage-level backups, Exchange might incorrectly translate certain extendedcharacters, which will corrupt the mailbox. This is a limitation of MicrosoftExchange.NOTE: This limitation applies to the Exchange MessagePlug-in only.Recovery of large message-level backups might fail. If you attempt torecover a large message-level backup, the restore may fail even though thebackup itself was successful. There is a known limitation with the MSExchangeISservice in which it can run out of resources during a MAPI restore involving a largenumber of folders or mailboxes (that is, typically 500 or more). When this occurs,the following error message is returned:CreateFolder failed 80004005 MAPI_E_CALL_FAILEDThis issue is addressed in Microsoft Knowledge Base articles 830829 and 830836and an interim solution is offered. Refer to the Microsoft Knowledge Base articlesfor additional information.NOTE: This limitation applies to the Exchange MessagePlug-in only.Windows Server 2000 support. Avamar Exchange Server Client 6.0 does notsupport Microsoft Exchange 2000 running on Windows 2000 Server. For MicrosoftExchange 2000 SP3 or later running on Windows 2000 Server SP3 or later, useAvamar Exchange Server Client 4.1.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 17

Capabilities and limitationsINTRODUCTIONActivate physical nodes of cluster on Avamar server before configuringthe Avamar Cluster Client. When configuring a Window cluster with theAvamar Cluster Configuration tool, all physical nodes of the cluster must beactivated on the Avamar server before running the tool.In Active/Active Cluster, simultaneous database restores of bothExchange Virtual Servers will fail . In a two node cluster, when one nodefails both Exchange Virtual Servers run on a single node. If you try to restore bothExchange Virtual Servers at the same time, both restores will start together, butthe restore initiated last will fail. This occurs because both are using the samedefault log path. To prevent a failure, specify in the “Restore Command LineOptions Windows Exchange Database 2003-2007” dialog box a different log pathfor each EVS.First-time backups after Exchange Server 2007 CCR failover may experiencehigher change rates and slower processing. The first time a backupis performed after an Exchange Server 2007 CCR server failover to a secondarynode, the change rates may be higher and the processing slower than the lastbackups of the primary node were before the failover. After the first post-failoverbackups, subsequent backups should return to lower change rates and fasterprocessing similar to those experienced with backups of the primary node beforethe failover.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 18

INSTALLATIONThis chapter describes how to install and configure Avamar Exchange Clientsoftware on a supported Exchange server in either standalone or high-availabilityconfigurations.Important information about Windows Clusters andExchange Server 2007 CCRIMPORTANT: Failure to properly configure your Windowsclusters for use with Exchange Server 2007 CCR inaccordance with the information presented in the followingMicrosoft TechNet topics might compromise operationalreadiness of your Exchange Server 2007 deployment.If you intend to deploy Microsoft Exchange Server 2007 on either Windows Server2003 or 2008 and you intend to use the Cluster Continuous Replication (CCR)feature to implement a high-availability solution, you must configure yourwindows cluster in accordance with the information presented in the followingMicrosoft TechNet topics:Windows Server 2003. Refer to TechNet > TechNet Library > Networkingand Messaging > Exchange Server > Microsoft Exchange Server 2007 >Operations > High Availability > Cluster Continuous Replication >Installing Cluster Continuous Replication on Windows Server 2003 at thefollowing URL:http://technet.microsoft.com/en-us/library/aa997144(EXCHG.80).aspxWindows Server 2008. Refer to TechNet > TechNet Library > Networkingand Messaging > Exchange Server > Microsoft Exchange Server 2007 >Operations > High Availability > Cluster Continuous Replication >Installing Cluster Continuous Replication on Windows Server 2008 at thefollowing URLhttp://technet.microsoft.com/en-us/library/bb629714.aspxEMC AVAMAR 6.0 FOR EXCHANGE GUIDE 19

Important information about Windows Clusters and Exchange Server 2007 CCRINSTALLATIONCCR log truncation. When using Exchange Server 2007 CCR, actual logtruncation is dependent on the state of replication (that is, logs are not alwaysimmediately truncated or deleted in all circumstances). For additional detailedinformation regarding the exact conditions in which log files are removed, refer toTechNet > TechNet Library > Networking and Messaging > ExchangeServer > Microsoft Exchange Server 2007 > Operations > DisasterRecovery > Disaster Recovery Procedures > Using Backup to Back Up andRestore Exchange Data at the following URL:http://technet.microsoft.com/en-us/library/aa998870.aspxEMC AVAMAR 6.0 FOR EXCHANGE GUIDE 20

Quick reference installation road mapThe following table is a quick reference (“road map”) that lists the applicable installation tasks required to correctly install andconfigure the Avamar Exchange Client in various environments.INSTALLATION TASKSTAND-ALONEEXCHANGECLUSTEREXCHANGE SERVER 2007REPLICATIONLCR SCR CCRInstall and configure your Windows cluster in accordance withMicrosoft guidelines.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 21Install and configure Exchange in accordance with Microsoftguidelines.Installing the Avamar Windows Client (page 22)Installing the Avamar Exchange Client (page 23)Configuring Exchange Server 2007 for message level backupsand restores (page 24)- or -Configuring Exchange Server 2003 for message level backupsand restores (page 31)Configuring the Avamar Cluster Client (page 37)NOTE: Optional. Only required if you intend to performmessage level backups and restores. Use the correctprocedure for your version of Microsoft Exchange.Quick reference installation road mapINSTALLATION

Installing the Avamar Windows ClientINSTALLATIONInstalling the Avamar Windows ClientIMPORTANT: For Exchange clusters, you must install theAvamar for Windows Client and the Avamar Exchange Clienton all nodes of the cluster. Also, they must be installed to thesame directories on all cluster nodes. For example, if youinstall the Avamar client to C:\AVS1 on the first node, youmust install the Avamar client to the same directory C:\AVS1on all other nodes in the cluster.1. Log into the client computer or workstation.2. Point your web browser at the Avamar server by typing the following URL:http://AVAMARSERVERWhere AVAMARSERVER is your actual Avamar system network hostname(as defined in DNS) or IP address.You will be automatically redirected to the Avamar secure web server.Depending on your browser security settings, a security alert dialog boxmight appear.3. If a security alert dialog box appears, click Yes or OK to allow redirectionto the Avamar secure web server.The Secure Log On page appears.4. Page down until the Downloads and Documents hyperlink is visible.5. Click Downloads and Documents.The Downloads and Documentation page appears.IMPORTANT: If configuring an Exchange Server 2007server, you must install the 64-bit Avamar for WindowsClient.If configuring an Exchange Server 2003 server, you mustinstall the 32-bit Avamar for Windows Client.6. Click the correct operating system hyperlink for your client computer.A folder listing appears in your browser.7. Double-click the AvamarClient-windows-x86-VERSION.msi installpackage.Your browser will prompt you to either open the file “in-place” (on theserver) or save it to your local computer. Either method will work. However,if you save the file to your local computer, you must open (double-click)that installation file to continue with this procedure.8. Open the installation in place (on the server).The installation wizard appears.9. Follow the on-screen instructions.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 22

10. Click Finish to complete the installation procedure.Installing the Avamar Exchange ClientINSTALLATIONExchange Server role and Exchange Cluster nodeinstallation notesIt is important that the Avamar Windows Client and Avamar for Exchange Clientbe installed on the appropriate roles or nodes.Exchange Server role installationThe Avamar for Exchange Client must be installed on Exchange server roles asfollows:Mailbox server role. In Exchange Server 2007, the Avamar Windows Clientand Avamar for Exchange Client must be installed on the Mailbox server role.Back-end server role. In Exchange Server 2003, the Avamar Windows Clientand Avamar for Exchange Client must be installed on the Back-end server role.Microsoft provides more information about Exchange Server roles in the TechNetarticle “Server Role Roadmap” http://technet.microsoft.com/en-us/library/aa996319(EXCHG.80).aspx.Exchange Cluster node installationFor Exchange clusters, you must install the Avamar for Windows Client and theAvamar Exchange Client on all nodes of the cluster. Also, they must be installed tothe same directories on all cluster nodes. For example, if you install the Avamarclient to C:\AVS1 on the first node, you must install the Avamar client to the samedirectory C:\AVS1 on all other nodes in the cluster.Installing the Avamar Exchange ClientTo install the Avamar Exchange Client:1. Log into the client computer or workstation.2. Point your web browser at the Avamar server by typing the following URL:http://AVAMARSERVERWhere AVAMARSERVER is your actual Avamar system network hostname(as defined in DNS) or IP address.You will be automatically redirected to the Avamar secure web server.Depending on your browser security settings, a security alert dialog boxmight appear.3. If a security alert dialog box appears, click Yes or OK to allow redirectionto the Avamar secure web server.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 23

Configuring Exchange Server 2007 for message level backups and restoresINSTALLATIONThe Secure Log On page appears.4. Page down until the Downloads and Documents hyperlink is visible.5. Click Downloads and Documents.The Downloads and Documentation page appears.6. Click the Exchange client install package that corresponds to your versionof Exchange:• Exchange Server 2003 (32 bit): AvamarExchange2003-windowsx86-VERSION.msi.• Exchange Server 2007 (64 bit): AvamarExchange2007-windowsx86_64-VERSION.msi.Your browser will prompt you to either open the file “in-place” (on theserver) or save it to your local computer or workstation. Either method willwork. However, if you save the file to your local computer or workstation,you must open (double-click) that installation file to continue with thisprocedure.7. Open the installation in place (on the server).The InstallShield Wizard appears.8. Follow the on-screen instructions.9. Click Finish to complete the installation procedure.Configuring Exchange Server 2007 for message levelbackups and restoresBefore performing the tasks required for configuring Exchange Server 2007message level restores, review the following notes:• If you do not intend to perform message level backups and restores of yourExchange Server 2007 server (your intent is to only perform full databasebackups and restores), you can skip this procedure.• If your Exchange Server 2007 server is deployed in a high-availabilityconfiguration using Windows clusters, you must perform this entire procedureon all nodes in the cluster with the exception that only the active node canhave the backup agent service running at any one time. However, all nodes(including inactive nodes) must be configured to start and run the backupservice as AvamarBackupUser.• If the Exchange server is in the child domain of a parent-child domain, theAvamar Backup User profile must be created in the parent domain. In order todo this, the parent domain administrator must log on to the child domain whencreating the avamar backup profile.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 24

Configuring Exchange Server 2007 for message level backups and restoresINSTALLATIONTask ListIf you intend to perform message level backups and restores of an ExchangeServer 2007 server, you must perform all the following tasks:• Download and install MAPI client libraries and CDO 1.2.1 version6.5.8153.0 or later (page 26)• Create “AvamarBackupUser” user account and mailbox that uses staticprofile (64-bit) (page 26)- or -• Create “AvamarBackupUser” user account and mailbox that uses atemporary MAPI profile (64-bit) (page 29)NOTE: EMC Avamar Exchange Client 5.0 introduced a newwizard to configure the AvamarBackupUser account with thecorrect settings needed for message-level backups andrecoveries. However, some users may prefer to manuallycreate the AvamarBackupUser account using the methodsavailable in Avamar Exchange Client 4.1 and earlier. AvamarExchange Client 6.0 still supports this manual method. Referto Appendix B — Manually Creating the AvamarBackupUserAccount (page 87)EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 25

Configuring Exchange Server 2007 for message level backups and restoresINSTALLATIONDownload and install MAPI client libraries and CDO 1.2.1version 6.5.8153.0 or laterIMPORTANT: This task is only required on ExchangeServer 2007 servers. Skip this task if configuring anExchange Server 2003 server.Starting with Exchange Server 2007, neither the Messaging API (MAPI) clientlibraries nor CDO 1.2.1 are provided as a part of the base Exchange Server 2007product installation. As a result, you must manually download and install thesecomponents in order to use the MAPI-based Exchange Message Plug-in.Download and Install MAPI Client Libraries and CDO 1.2.1version 6.5.8153.0 or later as a single download from Microsoft.com at thefollowing location:http://www.microsoft.com/downloads/details.aspx?FamilyID=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=enCreate “AvamarBackupUser” user account and mailbox thatuses static profile (64-bit)This section contains steps that must be performed on one node in the cluster,followed by steps that must be performed on all nodes in the cluster.IMPORTANT: A unique user name is required for eachExchange Server. If you are backing up more than oneExchange server within an Active Directory forest, you mustuse a different Windows user account for each Exchangeserver. This is because each user defined in Active Directorystores an Exchange mailbox as an attribute. It is thereforenot possible for Avamar to use one user account to back upmore than one Exchange server. This limitation applies tothe Exchange Message Plug-in only.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 26

Configuring Exchange Server 2007 for message level backups and restoresINSTALLATIONPerform the following steps on one node in the cluster:1. Log into the Exchange server using an administrative user account.-or-For Exchange clusters, log on to any node of the cluster.IMPORTANT: If the Exchange server is in the child domainof a parent-child domain, the Avamar Backup User profilemust be created in the parent domain. In order to do this,the parent domain administrator must log on to the childdomain when creating the avamar backup profile.2. Select Start > All Programs > EMC Avamar > Backup UserConfiguration Tool.The Avamar Backup User Configuration Tool appears.The Exchange Server, Storage group, and Mailbox store list boxes willalready be filled, and the message log displays the message “Sharedlibrary mapiaxion loaded successfully.”3. Specify a user name or use the default AvamarBackupUser name.4. Specify a new password.5. Review the settings for Exchange Server, Storage group, and Mailbox store,and change if you don’t want to use the defaults.6. Click Check.Since the MAPI user account is not configured correctly, the message logshould display messages that the AvamarBackupUser existence test anduser mailbox failed.7. Click Create User.This performs the following actions:• Creates the user• Enables the user• Adds the user to the necessary domain groups• Creates a mailboxEMC AVAMAR 6.0 FOR EXCHANGE GUIDE 27

Configuring Exchange Server 2007 for message level backups and restoresINSTALLATION• Starts the local avagent service under this user• Verifies that the logon for this user works correctly8. Click Check to test the new user settings.The message log should list a set of tests that have passed or weresuccessful.9. Click Close.Perform the following steps on each node in the cluster or the standalone server:1. Log on to the system with AvamarBackupUser credentials.2. Start the Backup User Configuration Tool.3. Enter the user name that you have just created and its correspondingpassword, storage group, and database.4. Click Create Static Profile to create a lasting AvamarBackupProfile.5. Click Close.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 28

Configuring Exchange Server 2007 for message level backups and restoresINSTALLATIONCreate “AvamarBackupUser” user account and mailbox thatuses a temporary MAPI profile (64-bit)IMPORTANT: A unique user name is required for eachExchange Server. If you are backing up more than oneExchange server within an Active Directory forest, you mustuse a different Windows user account for each Exchangeserver. This is because each user defined in Active Directorystores an Exchange mailbox as an attribute. It is thereforenot possible for Avamar to use one user account to backupmore than one Exchange server. This limitation applies tothe Exchange Message Plug-in only.Perform the following steps on one node in the cluster:1. Log into the Exchange server using an administrative user account.-or-For Exchange clusters, log on to any node in the cluster.IMPORTANT: If the Exchange server is in the child domainof a parent-child domain, the Avamar Backup User profilemust be created in the parent domain. In order to do this,the parent domain administrator must log on to the childdomain when creating the avamar backup profile.2. Select Start > All Programs > EMC Avamar > Backup UserConfiguration Tool.The Avamar Backup User Configuration Tool appears.The Exchange Server, Storage group, and Mailbox store list boxes willalready be filled, and the message log displays the message “Sharedlibrary mapiaxion loaded successfully.”3. Specify a user name or use the default AvamarBackupUser name.4. Specify a new password.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 29

Configuring Exchange Server 2007 for message level backups and restoresINSTALLATION5. Review the settings for Exchange Server, Storage group, and Mailbox store,and change if you don’t want to use the defaults.NOTE: If your Active Directory forest contains more thanone Exchange server, you must select a mailbox store fromthe same Exchange server that this tool is being run on.6. Click Check.Since the MAPI user account is not configured correctly, the message logshould display messages that the AvamarBackupUser existence test anduser mailbox failed.7. Select the Use temporary profiles check box.8. Click Create User.This performs the following actions:• Creates the user• Enables the user• Adds the user to the necessary domain groups• Creates a mailbox• Starts the local avagent service under this user• Verifies that the logon for this user works correctly9. Click Check to test the new user settings.The message log should list a set of tests that have passed or weresuccessful.?10. Click Close.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 30

Configuring Exchange Server 2003 for message level backups and restoresINSTALLATIONConfiguring Exchange Server 2003 for message levelbackups and restoresBefore performing the tasks required for configuring Exchange Server 2003message level backups and restores, review the following notes:Task List• If you do not intend to perform message level backups and restores (yourintent is to only perform full database backups and restores), you can skip thisprocedure.• If your Exchange Server 2003 server is deployed in a high-availabilityconfiguration using Windows clusters, you must perform this entire procedureon all nodes in the cluster with the exception that only the active node canhave the backup agent service running at any one time. However, all nodes(including inactive nodes) must be configured to start and run the backupservice as AvamarBackupUser.• If the Exchange server is in the child domain of a parent-child domain, theAvamar Backup User profile must be created in the parent domain. In order todo this, the parent domain administrator must log on to the child domain whencreating the avamar backup profile.If you intend to perform message level backups and restores, you must performthe following tasks:• Create “AvamarBackupUser” user account and mailbox that uses staticprofile (32-bit) (page 31)- or -• Create “AvamarBackupUser” user account and mailbox that uses atemporary MAPI profile (32-bit) (page 35)NOTE: EMC Avamar Exchange Client 5.0 introduced a newwizard to configure the AvamarBackupUser account with thecorrect settings needed for message-level backups andrecoveries. However, some users may prefer to manuallycreate the AvamarBackupUser account using the methodsavailable in Avamar Exchange Client 4.1 and earlier. AvamarExchange Client 6.0 still supports this manual method. Referto Appendix B — Manually Creating the AvamarBackupUserAccount (page 87)Create “AvamarBackupUser” user account and mailbox thatuses static profile (32-bit)This section contains steps that must be performed on one node in the cluster,followed by steps that must be performed on all nodes in the cluster.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 31

Configuring Exchange Server 2003 for message level backups and restoresINSTALLATIONIMPORTANT: A unique user name is required for eachExchange Server. If you are backing up more than oneExchange server within an Active Directory forest, you mustuse a different Windows user account for each Exchangeserver. This is because each user defined in Active Directorystores an Exchange mailbox as an attribute. It is thereforenot possible for Avamar to use one user account to backupmore than one Exchange server. This limitation applies tothe Exchange Message Plug-in only.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 32

Configuring Exchange Server 2003 for message level backups and restoresINSTALLATIONPerform the following steps on one node in the cluster:1. Log into the Exchange server using an administrative user account.-or-For Exchange clusters, log on to any node in the cluster.NOTE: If the Exchange server is in the child domain of aparent-child domain, the Avamar Backup User profile mustbe created in the parent domain. In order to do this, theparent domain administrator must log on to the child domainwhen creating the avamar backup profile.2. Select Start > All Programs > EMC Avamar > Backup UserConfiguration Tool.The Avamar Backup User Configuration Tool appears.The Exchange Server, Storage group, and Mailbox store list boxes willalready be filled, and the message log displays the message “Sharedlibrary mapiaxion loaded successfully.”3. Specify a user name or use the default AvamarBackupUser name.4. Specify a new password.5. Review the settings for Exchange Server, Storage group, and Mailbox store,and change if you don’t want to use the defaults.6. Click Check.Since the MAPI user account is not configured correctly, the message logshould display messages that the AvamarBackupUser existence test anduser mailbox failed.7. Click Create User.This performs the following actions:• Creates the user• Enables the user• Adds the user to the necessary domain groupsEMC AVAMAR 6.0 FOR EXCHANGE GUIDE 33

Configuring Exchange Server 2003 for message level backups and restoresINSTALLATION• Creates a mailbox• Starts the local avagent service under this user• Verifies that the logon for this user works correctly8. Click Check to test the new user settings.The message log should list a set of tests that have passed or weresuccessful.9. Click Close.Perform the following steps on each node in the cluster or the standalone server:1. Log on to the system with AvamarBackupUser credentials.2. Start the Backup User Configuration Tool.3. Enter the user name that you have just created and its correspondingpassword, storage group, and database.4. Click Create Static Profile to create a lasting AvamarBackupProfile.5. Click Close.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 34

Configuring Exchange Server 2003 for message level backups and restoresINSTALLATIONCreate “AvamarBackupUser” user account and mailbox thatuses a temporary MAPI profile (32-bit)IMPORTANT: A unique user name is required for eachExchange Server. If you are backing up more than oneExchange server within an Active Directory forest, you mustuse a different Windows user account for each Exchangeserver. This is because each user defined in Active Directorystores an Exchange mailbox as an attribute. It is thereforenot possible for Avamar to use one user account to backupmore than one Exchange server. This limitation applies tothe Exchange Message Plug-in only.Perform the following steps on one node in the cluster:1. Log into the Exchange server using an administrative user account.-or-For Exchange clusters, log on to any node in the cluster.IMPORTANT: If the Exchange server is in the child domainof a parent-child domain, the Avamar Backup User profilemust be created in the parent domain. In order to do this,the parent domain administrator must log on to the childdomain when creating the avamar backup profile.2. Select Start > All Programs > EMC Avamar > Backup UserConfiguration Tool.The Avamar Backup User Configuration Tool appears.The Exchange Server, Storage group, and Mailbox store list boxes willalready be filled, and the message log displays the message “Sharedlibrary mapiaxion loaded successfully.”3. Specify a user name or use the default AvamarBackupUser name.4. Specify a new password.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 35

Configuring Exchange Server 2003 for message level backups and restoresINSTALLATION5. Review the settings for Exchange Server, Storage group, and Mailbox store,and change if you don’t want to use the defaults.NOTE: If your Active Directory forest contains more thanone Exchange server, you must select a mailbox store fromthe same Exchange server that this tool is being run on.6. Click Check.Since the MAPI user account is not configured correctly, the message logshould display messages that the AvamarBackupUser existence test anduser mailbox failed.7. Select the Use temporary profiles check box.8. Click Create User.This performs the following actions:• Creates the user• Enables the user• Adds the user to the necessary domain groups• Creates a mailbox• Starts the local avagent service under this user• Verifies that the logon for this user works correctly• Creates an XML file profile_ to enableavtar to create temporary profiles9. Click Check to test the new user settings.The message log should list a set of tests that have passed or weresuccessful.10. Click Close.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 36

Configuring the Avamar Cluster ClientINSTALLATIONConfiguring the Avamar Cluster ClientThe Avamar Cluster Client only needs to be configured on the active node of thecluster.IMPORTANT: For Exchange clusters, you must install theAvamar for Windows Client and the Avamar Exchange Clienton all nodes of the cluster. Also, they must be installed to thesame directories on all cluster nodes. For example, if youinstall the Avamar client to C:\AVS1 on the first node, youmust install the Avamar client to the same directory C:\AVS1on all other nodes in the cluster.1. Log onto the active node in the Exchange cluster with a user account thathas Administrator-level privileges.2. Select Start > All Programs > EMC Avamar > Cluster ConfigurationTool.The Setup - Cluster Backup Agent for Windows dialog box appears.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 37

Configuring the Avamar Cluster ClientINSTALLATION3. Select or type the following:FIELD/OPTIONChoose a Group forInstall or Update.DESCRIPTIONSelect the cluster group that contains theExchange server on which you want toinstall this software, from this drop-downlist.GROUP RESOURCESNetwork name forbackup agentcommunicationShared volume forbackup agentconfiguration and logfilesThis drop-down list contains all networknames (hostnames) assigned to thiscluster group.Select the Network name used by MicrosoftExchange server, to use for Avamar clientservercommunication, from this dropdownlist. You can find this name in theNetwork Name dependency of theExchange System Attendant resource.This drop-down list contains all sharedexternal storage drives assigned to thiscluster group.Select the shared external storage drive onwhich you want to install this software.NOTE: Exchange Server 2007 CCRclusters typically do not have sharedstorage in the cluster group. In that case,the configuration and log files must beplaced on a shared network folder that allnodes in the cluster can access and writeto. You can specify the path to this folderin the Var folder box.Var folderSpecifies the full (for example C:\ProgramFiles\...) to the folder on shared volume orUNC path on a shared network folderwhere the configuration and log files are tobe placed. If a shared volume is available,this field is automatically filled in bydefault.Type the UNC path or click Browse tospecify an existing folder, or click ShareDir to create a shared folder.IMPORTANT: All nodes of the clustermust have write access to the Var folderlocation.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 38

Configuring the Avamar Cluster ClientINSTALLATIONFIELD/OPTIONDo not registerclient now optionAdministrator serverhost name or IPaddressDESCRIPTIONIf selected, client associated with thiscluster group will not be registered with theAvamar server. This client will have to bemanually registered and activated beforeyou can back up any data.Administrator server network hostname asdefined in DNS.REGISTRATIONAdministrator serverlisten data portBackup domain forthis clientThe default data port for Avamar clientservercommunication is 28001.Unless you are using a different data portat your site, you should leave this set to28001.Consult your Avamar system administratorfor the specific data port you should usewhen registering this client.Avamar domain where you want this clientto reside.The default domain is “clients.” However,your Avamar system administrator mighthave defined other domains and subdomains.Consult your Avamar system administratorfor the specific domain you should usewhen registering this client.IMPORTANT: If typing a sub-domain(for example, clients/MyClients), do notinclude a slash (/) as the first character.Including a slash as the first character willcause an error and prevent you fromregistering this client.Override automaticbackup client namewith this nameIf you do not want the Avamar client nameto be the same as the cluster group name,type another Avamar client name in thisfield.PLUG-INSInstall following pluginsDisplays all of the plug-ins currentlyinstalled that will work on clusters.Generally you will not need to change thedefaults.If you don’t want Avamar to use aparticular plug-in, select the item and thenclick Remove.If you want to reload the complete list ofplug-ins that were displayed when youopened this window, click Set All.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 39

Configuring the Avamar Cluster ClientINSTALLATIONFIELD/OPTIONDESCRIPTIONCLUSTER NODESPerform installation onfollowing nodesDisplays a list from Windows clusterservices of all of the nodes that are part ofthe cluster. Generally you will not need tochange the defaults.If there is a node on the cluster that youdon’t want the cluster backup agent serviceinstalled on, select the item and then clickRemove.If you want to reload the complete list ofnodes that are part of this cluster, click SetAll.4. Click Configure.You may be prompted for credentials to run the Avamar service in thefollowing circumstances:• When the UNC path is specified for var folder. The following messagewill be displayed: Please enter credentials to enable Avamarservice to access network shared var folder.• When the Exchange message plug-in is installed. The followingmessage will be displayed: Please enter credentials to enablemessage level backups and restores.When installation is complete, a message box will confirm the configurationof the client is complete, and will list the plug-ins that were configured.After you click OK, the setup dialog box is displayed, and the Install buttonwill be greyed out.IMPORTANT: If the Var folder is on a network share, youmust start the backup cluster agent from an account thathas full access permissions to the folder where Avamar logfiles are written.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 40

Uninstalling and upgrading Avamar Exchange ClientINSTALLATIONUninstalling and upgrading Avamar Exchange ClientUnlike other platforms, previous versions of Avamar Exchange Client software donot have to be explicitly uninstalled before a new version can be installed. You canrun the install package of the newer Avamar Exchange Server Client you want toinstall on the client host that already has the older version of Avamar ExchangeServer Client installed.You can also use the Windows Control Panel > Add/Remove Programs featureto completely uninstall the Avamar Exchange Client.IMPORTANT: Upgrading the Avamar Exchange Clientsoftware causes the Avamar Client Agent service to revert tologging in as the local SYSTEM user account, rather thanAvamarBackupUser. Therefore, following any AvamarExchange Client software upgrade, you must reconfigureAvamar Client Agent service to login as AvamarBackupUserand manually stop and restart the service for that change totake effect.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 41

Resetting the Avamar for Windows Cluster ClientINSTALLATIONResetting the Avamar for Windows Cluster ClientResetting the Avamar Cluster Client, like configuring the Avamar Cluster Client, isperformed on the active node in the cluster. You do not perform the uninstall stepson every node in the cluster.NOTE: It is recommended that all cluster nodes areoperational during the reset process.1. Log on to the active node in the Windows cluster with an account that usesAdministrator-level privileges.2. From the avs\bin directory (usually C:\Program Files\avs\bin), runAvamarClusterConfiguration.exe.The Setup - Cluster Backup Agent for Windows dialog box appears.3. In Choose a Group for Install or Update, select the cluster group youwant to uninstall.4. Click Reset.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 42

Uninstalling an older version of Cluster Client and upgrading to Exchange Cluster ClientINSTALLATIONUninstalling an older version of Cluster Client andupgrading to Exchange Cluster ClientThe Exchange Cluster Client provided in Avamar 5.0 and Avamar 6.0 issignificantly different from the previous Cluster Client in Avamar 4.0. To upgradethe Exchange Cluster from an older version of Cluster Client (prior to Avamar 5.0)complete the following tasks:• Uninstall the older version of cluster client• Upgrade to new version of Exchange Cluster ClientTo uninstall an older version of cluster client:1. Take the cluster offline with the cluster administration tool thatcorresponds with the version of Windows Server:(a) In Windows Server 2008, open Failover Cluster Management, rightclickthe Backup Agent service, and then click Take this resourceoffline.-or-(b) In Windows Server 2003 open Administrator Tools > ClusterAdministrator, right-click the Backup Agent service, and then clickTake Offline.2. On the passive node, in Add/Remove Programs, uninstall all Avamarclients: Windows Client, Exchange Client, and Windows Exchange ClusterClient.3. On the active node, in Add/Remove Programs, uninstall all Avamar clients:Windows Client, Exchange Client, and Windows Exchange Cluster Client.4. Using the cluster administration tool again, delete the Backup Agentresource.Uninstall of all Avamar clients on the passive and active nodes is complete.To upgrade to Exchange Cluster Client:NOTE: When installing the clients, use the same var folderas the previous Avamar installation. Uninstall does notremove this folder, so your config and log files will still beavailable there.1. Install the Windows Client on each node, following the steps in Installingthe Avamar Windows Client (page 22).2. Install the Exchange Client on each node, following the steps in Installingthe Avamar Exchange Client (page 23).EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 43

Upgrading Exchange Cluster Client from 5.0 to 6.0INSTALLATION3. Optional. Only required if you intend to perform message level backupsand restores:Configuring Exchange Server 2007 for message level backups and restores(page 24)- or -Configuring Exchange Server 2003 for message level backups and restores(page 31)Use the correct procedure for your version of Microsoft Exchange.4. Configure the Avamar Cluster Client on the active node, following the stepsin Configuring the Avamar Cluster Client (page 37).Upgrading Exchange Cluster Client from 5.0 to 6.0When upgrading Exchange Cluster Client from Avamar 5.0, to Avamar 6.0, you donot need to uninstall the old client. However, you must stop and start the BackupAgent service on the Exchange client, so that the new client is recognized andregistered correctly.To stop the Backup Agent Service and then restart it on the Exchange Cluster1. (Optional) Upgrade the Windows Client on each node, following the steps inInstalling the Avamar Windows Client (page 22).2. Upgrade the Exchange Client on each node, following the steps in Installingthe Avamar Exchange Client (page 23).3. Upgrade the Windows Client. Take the cluster offline with the clusteradministration tool that corresponds with the version of Windows Server:(a) In Windows Server 2008, open Failover Cluster Management, rightclickthe Backup Agent service, and then click Take this resourceoffline.-or-(b) In Windows Server 2003 open Administrator Tools > ClusterAdministrator, right-click the Backup Agent service, and then clickTake Offline.4. Take the cluster backup client online with the cluster administration toolthat corresponds with the version of Windows Server:(a) In Windows Server 2008, open Failover Cluster Management, rightclickthe Backup Agent service, and then click Bring this resourceonline.-or-(b) In Windows Server 2003. open Administrator Tools > ClusterAdministrator, right-click the Backup Agent service, and then clickTake Online.5. Run the Avamar Cluster Configuration tool as described in Configuring theAvamar Cluster Client (page 37).EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 44

BACKUPThis chapter describes how to use the Avamar Exchange Client to back up anentire Exchange server or one or more Exchange message folders.You should have current practical experience with the following:• Operating system shell commands on your Exchange server platform (rootpermission required)• The specific version of Exchange software currently deployed at your siteRefer to your Microsoft Exchange Server documentation for additional information.Exchange backups with Avamar for ExchangeAvamar provides several ways to back up and recover Exchange Servers and data.This provides flexibility in balancing the time and resources needed to perform thebackups, with the level and type of data you want to back up and restore. TheAvamar 6.0 Exchange Client provides support for Exchange Server 2007 and2003. This guide describes the support for Exchange Server 2007 and 2003 usingthe legacy Avamar Exchange Database and Message plug-ins.The following list describes the support and features provided by the WindowsExchange Database plug-in and Windows Exchange Message plug-insfor Exchange Server 2007 and 2003:• Microsoft Exchange Server 2007• Backup of a Cluster Continuous Replication (CCR) environment that isrunning on the active node, using the Windows Exchange Message plug-in.• Backup of standalone (non-CCR) Exchange servers• Database backup using the Avamar Windows Exchange Database plug-in• Message-level backup using the Avamar Windows Exchange Message plugin• Recovery to the Recovery Storage Group (RSG)• Recovery to an alternate storage groupEMC AVAMAR 6.0 FOR EXCHANGE GUIDE 45

Exchange backups with Avamar for ExchangeBACKUPIMPORTANT: While some types of database backup andrecovery on Exchange Server 2007 are supported by boththe VSS plug-in and the database plug-in, installation anduse of both on the same Exchange server is not supported.For backup of a Cluster Continuous Replication (CCR)environment that is running on the passive node you mustuse the Windows Exchange 2007-2010 VSS plug-in. Refer tothe Avamar Exchange VSS Client User Guide for moreinformation.• Microsoft Exchange Server 2003• Database backup using the Avamar Windows Exchange Database plug-in• Message-level backup using the Avamar Windows Exchange Message plugin• Recovery to the Recovery Storage Group (RSG)For backup and recovery using the VSS-based Exchange VSS Plug-in for ExchangeServer 2010 and 2007 refer to the EMC Avamar Exchange VSS Client User Guide.For Exchange Server 2000 use the Avamar 4.1 Exchange Client.NOTE: Though either the legacy Exchange Client (with theDatabase and Message plug-ins) or the Windows Exchange2007-2010 VSS plug-in can be installed on Exchange Server2007, installing and using both is not supported. Microsoftrecommends using VSS-oriented backup, and if you need toback up a CCR passive node in Exchange Server 2007, youmust use the VSS plug-in and cannot use the legacyExchange Client.Using the Windows Exchange Database plug-in and WindowsExchange Message plug-inBoth plug-ins are installed at the same time when you install the Exchange Client.Message folder-level backup and recovery is optional, but requires additionalconfiguration in addition to the installation of the Exchange Client. Quick referenceinstallation road map (page 21) provides more information about installing andconfiguring Exchange for database and message folder-level backup and recovery.The following topics provide procedures for backup of Exchange Server 2007 and2003 using the Exchange Database plug-in and Exchange Message plug-ininstalled with the Exchange Client:• Backing up an entire Exchange Database with the Windows ExchangeDatabase plug-in (page 49)• Backing up one or more message folders in Exchange Server 2007 or 2003with the Windows Exchange Message plug-in (page 52)EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 46

Seeding the Avamar server for first-time Exchange Server backupsBACKUPImportant information about Exchange BackupsUnmounted or offline databases will be skipped during backup. If adatabase is unmounted or offline when a backup is performed, the backup willskip that database. Generally this is not an issue because databases that are notmounted are not in production.Public Folders permissions requirements. In order for public folders to bebacked up, the public folder’s Exchange Permission Level for the account thatis performing the backup must be set to a minimum of Reviewer (i.e., the Readpermission must be set to Full Details and the Other permissions must be setto Folder Visible). This is done on the Permissions tab of the Mailbox Propertiesdialog box.In order for public folders to be restored, the account that is performing thebackup must have sufficient permissions to write to the folders and theirparent folders (i.e., the Write permission must have Create Items and CreateSubfolders selected, and the Other permissions must be set to Folder Visible).NOTE: Permissions to public folders can be set such thatthe public folders are hidden by deselecting the FolderVisible option in the Other permissions on the Permissionstab of the Mailbox Properties dialog box. If a folder is setsuch that it is hidden from the account that is performing thebackup, then the folder will be hidden from the backupprocess. The hidden folder will not be saved, and no errorsor warnings will be provided.Seeding the Avamar server for first-time Exchange ServerbackupsThe first time an Exchange Server storage group is backed up by Avamar, thatinitial backup may take considerably longer to complete than subsequent backups.The first time backup may tax network resources because of the large amount ofdata that needs to be transported. Using avexchangedb (Avamar ExchangeDatabase plug-in) command line flags or the Avamar Administrator UI you canseed the Avamar Server ahead of time. This process involves:• Creating a local flat file of the storage group• Copying the flat file to portable storage media such as a USB flash drive orportable hard drive• Attaching the portable storage directly to the Avamar grid, such as physicallyattaching the portable storage directly to the Avamar Server, so that data canbe transferred directly without using network resources• Copying the flatfile directly to the Avamar Server, through a standard Windowsactivated client.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 47

Seeding the Avamar server for first-time Exchange Server backupsBACKUPTo seed the Avamar Server for first-time Exchange Server backups:1. Create the backup file by running the backupfile command. You canperform this action either through Avamar Administrator or by creating theavexchangedb.cmd file in the var directory and entering the command lineflag into it.For example: --backupfile=C:\flatfile.- or -(a) Start Avamar Administrator.(b) Select Navigation > Backup and Restore(c) Click the Select for Backup tab.(d) In the Clients tree, select the Exchange server.(e) Select the Windows Exchange Database plug-in.(f) Select the storage group you want to back up.(g) Select Actions > Backup Now.(h) In the On Demand Backup Options dialog box, click More Options.(i) In the Backup Command Line Options dialog box click the Morebutton.(j) Enter "--backupfile" in the Enter Attribute field.(k) Enter “” into the Enter Attribute Value field.For example, “C:\flatfile_SG”.This will create the file “flatfile_SG” at the location specified, where “SG” is thename of the storage group that was backed up.NOTE: After successful backup, this flag should be deletedfrom the avexchangedb.cmd file if using the command linemethod. Otherwise all subsequent backups will be stored inthe flat file.2. Copy the flatfile_SG to portable storage.3. Attach the portable storage to a machine on the Avamar grid that has astandard Windows activated client.4. On the Windows activated client, run the following command:avtar --logfile= --label= -c --fixedatomsize=32768 --hfsaddr= --id= --ap= --path=For example:avtar --logfile=”C:\Program Files\avs\var\Exchange_Database-from-file.log" --label=mystorage-manual -c --fixedatomsize=32768 "C:\Mybackup.file" --hfsaddr=dpn28.avamar.com --id=root --ap= --path=”/clients/devexch2003b.devavamar.com”EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 48

Backing up an entire Exchange Database with the Windows Exchange Database plug-inBACKUPBacking up an entire Exchange Database with theWindows Exchange Database plug-inTo back up an entire Exchange server, perform the following:1. Start Avamar Administrator.2. Select Navigation > Backup and Restore or click theBackup & Restore launcher button.The Backup and Restore window appears.3. Click the Select for Backup tab.4. In the Clients tree, select the Exchange server.REMINDER: You cannot view clients outside your domain.To view all clients, you must be logged into the root domain.5. Select the Windows Exchange Database plug-in.6. Select the storage group you want to back up.TIP: Select Actions > Preview List... to view a summaryof all directories and files you have just selected for an ondemandbackup.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 49

Backing up an entire Exchange Database with the Windows Exchange Database plug-inBACKUP7. Select Actions > Backup Now or click the toolbar icon shownimmediately to the left.The On Demand Backup Options dialog box appears.8. Review your backup settings.Clicking Cancel returns you to the Backup and Restore window where youcan modify your backup selections.9. If you want to change your backup retention setting, select or type thefollowing:FIELD/OPTIONRetention periodEnd dateNo end dateDESCRIPTIONIf you want this backup to be deleted fromthe Avamar server after a specific number ofdays, weeks, months or years, select thisoption and type the number of days, weeks,months or years.If you want this backup to be deleted fromthe Avamar server on a specific calendardate, select this option and browse to thatdate on the calendar.If you want to keep this backup for as long asthis client remains active in the Avamarserver, select this option.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 50

Backing up an entire Exchange Database with the Windows Exchange Database plug-inBACKUP10. Select the encryption method you want to use for client/server datatransfer during this backup.Choices are:HighMediumNoneStrongest available encryption setting for that specific clientplatform.Medium strength encryption.No encryption.NOTE: The exact encryption technology and bit strength used for anygiven client/server connection is dependent on a number of factors,including the client platform and Avamar server version. Refer to yourEMC Avamar Product Security Guide for additional information.TIP: If you want to include plug-in options with this backup,click More Options..., then select or clear the desiredoptions and type new values where applicable.Refer to Appendix A — Plug-in Options (page 79) for acomplete list of supported Exchange plug-in options.11. Click OK.The On Demand Backup Options dialog box closes and the following statusmessage appears: Backup initiated.12. Click OK.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 51

Backing up one or more message folders in Exchange Server 2007 or 2003 with the Windows Exchange Messageplug-inBacking up one or more message folders in ExchangeServer 2007 or 2003 with the Windows ExchangeMessage plug-inIMPORTANT: Message level backup is only available forExchange Server 2007 and 2003. In Exchange Server 2007,this support requires the installation of the MAPI ClientLibraries and CDO kit from Microsoft. Exchange Server 2010does not support the installation and use of MAPI ClientLibraries and CDO 1.2.1 version 6.5.8153.0 or later formessage level backups. Configuring the Avamar ClusterClient (page 37) and Configuring Exchange Server 2003 formessage level backups and restores (page 31) provide moreinformation.IMPORTANT: Avamar only supports backup of Exchangemessage folders, not individual messages.To back up one or more Exchange message folders, perform the following:1. Start Avamar Administrator.2. Select Navigation > Backup and Restore or click theBackup & Restore launcher button.The Backup and Restore window appears.3. Click the Select for Backup tab.4. In the Clients tree, select the Exchange server.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 52

Backing up one or more message folders in Exchange Server 2007 or 2003 with the Windows Exchange Messageplug-inREMINDER: You cannot view clients outside your domain.To view all clients, you must be logged into the root domain.5. Select the Windows Exchange Message plug-in.NOTE: Tree expansion can be expected to takeapproximately one second for every 20-30 entries. Thismeans that a 5000 entry directory can be expected to takeapproximately 2-3 minutes to fully expand.6. Select one or more Exchange message folders.TIP: Select Actions > Preview List... to view a summaryof all directories and files you have just selected for an ondemandbackup.7. Select Actions > Backup Now or click the toolbar icon shownimmediately to the left.The On Demand Backup Options dialog box appears.8. Review your backup settings.Clicking Cancel returns you to the Backup and Restore window where youcan modify your backup selections.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 53

Backing up one or more message folders in Exchange Server 2007 or 2003 with the Windows Exchange Messageplug-in9. If you want to change your backup retention setting, select or type thefollowing:FIELD/OPTIONRetention periodEnd dateNo end dateDESCRIPTIONIf you want this backup to be deleted fromthe Avamar server after a specific number ofdays, weeks, months or years, select thisoption and type the number of days, weeks,months or years.If you want this backup to be deleted fromthe Avamar server on a specific calendardate, select this option and browse to thatdate on the calendar.If you want to keep this backup for as long asthis client remains active in the Avamarserver, select this option.10. Select the encryption method you want to use for client/server datatransfer during this backup.Choices are:HighMediumNoneStrongest available encryption setting for that specific clientplatform.Medium strength encryption.No encryption.NOTE: The exact encryption technology and bit strength used for anygiven client/server connection is dependent on a number of factors,including the client platform and Avamar server version. Refer to yourEMC Avamar Product Security Guide for additional information.TIP: If you want to include plug-in options with this backup,click More Options..., then select or clear the desiredoptions and type new values where applicable.Refer to Appendix A — Plug-in Options (page 79) for acomplete list of supported Exchange plug-in options.11. Click OK.The On Demand Backup Options dialog box closes and the following statusmessage appears: Backup initiated.12. Click OK.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 54

Backing up one or more message folders in Exchange Server 2007 or 2003 with the Windows Exchange Messageplug-inSCHEDULING EXCHANGE SERVER BACKUPSIn order to have your Exchange server backups performed on a regular schedule,you must:• Create a new dataset expressly for Exchange server backups• Create a new group expressly for Exchange server backups• Add the Exchange server client to this new group• Assign the new dataset to this new group• Assign a schedule to this new group• Assign a retention policy to this new group• Enable scheduling for this new groupA thorough discussion of groups, group policy, datasets, schedules and retentionpolicies is beyond the scope of this publication. Refer to your EMC AvamarAdministration Guide for additional information.Create a new dataset for Exchange Server backupsREMINDER: You must be logged into the root domain as anadministrative user in order to perform this procedure.IMPORTANT: If your Exchange server is deployed as acluster, you should add all nodes in the cluster to thisdataset.1. Start Avamar Administrator.2. Select Tools > Manage DatasetsThe Manage All Datasets window appears.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 55

Backing up one or more message folders in Exchange Server 2007 or 2003 with the Windows Exchange Messageplug-in3. Click New.The New Dataset dialog box appears.4. Type a name for this new dataset.IMPORTANT: Do not use any of the following characters inyour dataset name: ~!@$^%(){}[]|,`;#\/:*?'”&.5. Click the Source Data tab.The Source Data tab is where you define a list of source data plug-ins thatcontribute data to this dataset.6. Select or type the following:FIELD/OPTIONEnter ExplicitlySelect Plug-inTypeDESCRIPTIONSet this option to define which plug-ins will be usedby this particular source data entry.To add a plug-in type to this dataset, select it fromthe drop-down list.This list is only available when Enter Explicitly isselected.Select a plug-in type from the list and click + to addit to the plug-in list.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 56

Backing up one or more message folders in Exchange Server 2007 or 2003 with the Windows Exchange Messageplug-inFIELD/OPTIONSelect Files and/or FoldersSelect All Datafor All Local FileSystemsDESCRIPTIONThis list is only available when Enter Explicitly isselected.If you want this plug-in to point to a specific clientsubdirectory (somewhere other than the rootdirectory), click ... and browse to the directorybefore you click +.You can also type the full path to any client directorydirectly in this field.IMPORTANT: Do not use any of the followingcharacters in your entry: ~!@$^%(){}[]|,`;#\/:*?'”&.Set this option to include all data on all clientfilesystems. This adds all plug-in types to the sourcedata list.The remaining dialog box tabs are used to set optional parameters such asexclude and include list entries and optional plug-in options.IMPORTANT: Neither the Exchange Database nor theExchange Message plug-in supports include or exclude listsin datasets.If you do not need to set these optional parameters in this dataset, skipstep 7 and go directly to step 8.7. Click the Options tab.The Options tab is where you set various plug-in options.Plug-in options can be set two ways: by using the graphical controls or byentering option names and values as free text.If you want to include plug-in options with future backups, select or clearthe desired options and type values where applicable.IMPORTANT: When entering option names and values asfree text, it must be understood that no error checking orvalidation is performed on these free-text entries and thatfree text entries override settings made using graphicalcontrols.Refer to Appendix A — Plug-in Options (page 79) for a complete list ofsupported Exchange plug-in options that can be executed by a dataset.8. Click OK.The New Dataset dialog box closes.Setting up scheduled Exchange Server backupsEMC AVAMAR 6.0 FOR EXCHANGE GUIDE 57

Backing up one or more message folders in Exchange Server 2007 or 2003 with the Windows Exchange Messageplug-inREMINDER: You must be logged into the root domain as anadministrative user in order to perform this procedure.1. Start Avamar Administrator.2. Select Navigation > Policy or click the Policy launcher button.The Policy window appears.3. Select Actions > New Group or click the toolbar icon shown immediatelyto the left.The New Group wizard appears.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 58

Backing up one or more message folders in Exchange Server 2007 or 2003 with the Windows Exchange Messageplug-in4. Select or type the following:FIELD/OPTIONNameDisabledEncryptionMethodDESCRIPTIONType a name for this new group.IMPORTANT: Do not use any of the followingcharacters in your group name: ~!@$^%(){}[]|,`;#\/:*?'”&.This option is selected by default. Unset this option ifyou want to immediately use this group to takeregularly scheduled client backups.This is the group encryption method that will be used byall members of this group for client/server networkcommunications unless it is overridden at the clientlevel. Choices are:HighMediumNoneStrongest available encryption setting forthat specific client platform.Medium strength encryption.No encryption.NOTE: The exact encryption technology and bitstrength used for any given client-server connection isdependent on a number of factors, including the clientplatform and Avamar server version. Refer to your EMCAvamar Product Security Guide for additionalinformation.OverrideScheduleDomainSet this option if you want to override the assignedschedule for this group.You can also skip the next scheduled backup entirely(Skip Next Backup) or perform the next scheduledbackup one time only (Run Next Backup Once).Location in the Avamar where this group should reside.The remaining wizard screens are used to select a dataset, schedule andretention policy, as well as build a client list for this group.You can click Finish at any time. Doing so will cause the new group to becreated using system default settings and an empty client list. You canchange those settings by editing the group properties.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 59

Backing up one or more message folders in Exchange Server 2007 or 2003 with the Windows Exchange Messageplug-in5. Click Next.The next New Group wizard screen appears.This screen is used to select a dataset for use with this group.6. Select the dataset you defined during Create a new dataset for ExchangeServer backups (page 55) from the Select an Existing Dataset dropdownlist.7. Click Next.The next New Group wizard screen appears.This screen is used to select a schedule for use with this group.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 60

Backing up one or more message folders in Exchange Server 2007 or 2003 with the Windows Exchange Messageplug-in8. Select a schedule from the Select an Existing Schedule drop-down list.NOTE: Schedules are not modifiable from this screen.Detailed schedule properties are shown so that you canreview them prior to making your selection. Refer to yourEMC Avamar Administration Guide for additional informationabout editing schedule properties.9. Click Next.The next New Group wizard screen appears.This screen is used to select a retention policy for use with this group.10. Select a retention policy from the Select an Existing Retention Policydrop-down list.NOTE: Retention policies are not modifiable from thisscreen. Detailed retention policy properties are shown sothat you can review them prior to making your selection.Refer to your EMC Avamar Administration Guide foradditional information about editing retention policyproperties.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 61

Backing up one or more message folders in Exchange Server 2007 or 2003 with the Windows Exchange Messageplug-in11. Click Next.The final New Group wizard screen appears.This screen is used to build a list of clients that will be members of thisgroup. In this case, our group will contain only one client — the Exchangeserver.12. Select the Exchange server from the client list.13. Click Finish.The New Group wizard closes and the new group appears in the Policywindow.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 62

Backing up one or more message folders in Exchange Server 2007 or 2003 with the Windows Exchange Messageplug-inEnabling scheduled Exchange Server backupsREMINDER: You must be logged into the root domain as anadministrative user in order to perform this procedure.1. Start Avamar Administrator.2. Select Navigation > Policy or click the Policy launcher button.The Policy window appears.3. Click the Policy Management tab.4. Click the Groups tab.5. Select the group you created in the previous procedure (the group thatnow contains only your Exchange server).6. Select Actions > Group > Disable Group.This unsets the Disable Group option on the Actions > Group menu.A confirmation message appears.7. Click Yes to enable this group.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 63

RECOVERYThis chapter describes how to use Avamar Exchange Client to recover (restore) toan entire Exchange server or one or more Exchange message folders.You should have current practical experience with the following:• Operating system shell commands on your Exchange server platform (rootpermission required)• The specific version of Exchange software currently deployed at your siteRefer to your Microsoft Exchange Server documentation for additional information.The Exchange Database plug-in and the Exchange Message plug-in, which areinstalled as part of the Exchange Client installation, provide several types ofrecovery for Exchange Server 2007 and 2003.• Recovering an entire Exchange database or one or more Exchange messagefolders (page 65)• Restoring to a RSG with the Windows Exchange Database plug-in (page 69)• Restoring to a RSG on an alternate server (page 72)• Recovering to a Storage Group on a different Active Directory domain (page76)Exchange Server 2007 database mounting after restoreBefore starting a restore, Avamar must dismount all databases within a storagegroup, whether they are all part of the restore or not. When restore is completed,Avamar will attempt to mount all existing databases in the storage group whetherthey were previously mounted or not. Avamar will not attempt to mountdatabases that do not exist on disk, even if they exist within Active Directory.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 64

Recovering an entire Exchange database or one or more Exchange message foldersRECOVERYRecovering an entire Exchange database or one or moreExchange message foldersTo recover (restore) an entire Exchange database or one or more Exchangemessage folders, perform the following:1. Start Avamar Administrator.2. Select Navigation > Backup and Restore or click theBackup & Restore launcher button.The Backup and Restore window appears.3. Click the Select for Restore tab.4. In the Clients tree, select the Exchange server.REMINDER: You cannot view clients outside your domain.To view all clients, you must be logged into the root domain.5. Do one of the following:You want to locate backups stored onthe server by calendar date.You want to locate backups stored onthe server by content (the specificdirectories and files contained withineach backup).IFDO THISPerform step 9, then skip step10 and go directly to step 11.Skip step 9 and go directly tostep 10.Selecting by Calendar Date6. To locate backups stored on the server by calendar date, perform thefollowing:(a) Click the By Date tab.Clicking the By Date tab displaysa browsable calendar for locatingbackups in the Avamar server.Dates highlighted in yellowindicate that a backup wasperformed on that date.Selecting a valid backup date onthe calendar populates thebackups list immediately to theright of the calendar.Selecting a backup populates the contents list directly below theBackup History pane.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 65

Recovering an entire Exchange database or one or more Exchange message foldersRECOVERY(b) In the Backup History pane, browse to a valid backup date in theCalendar (highlighted in yellow).(c) Select a backup from the backups list directly to the right of thecalendar.(d) Select one or more directories or files you want to restore.Selecting by File/Folder7. To locate backups stored on the server by content, perform the following:(a) Click the By File/Folder tab.Clicking the By File/Folder tab displays a Backup History pane that canbe used to retrieve all backups that contain a specified client file orfolder.(b) If you know the full path to the desired client file or folder, type thatpath in the Enter path to retrieve history for field.(c) If you do not know the full path to the desired client file or folder, clickBrowse and locate the desired client file or folder.(d) Click Retrieve.The Version History table lists all versions and sizes for that file orfolder that have been backed up for this client.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 66

Recovering an entire Exchange database or one or more Exchange message foldersRECOVERYSelecting a row in the Version History table shows all backups for theselected client that contains the selected version of the file or directory.(e) Select the backup you want to restore from.TIP: Select Actions > Preview List... to view a summaryof all directories and files you have just selected for an ondemandrestore.8. Select Actions > Restore Now or click the toolbar icon shownimmediately to the left.The Restore Options dialog box appears.9. Review your restore settings.Clicking Cancel returns you to the Backup and Restore window where youcan modify your restore selections.10. If you want to change your restore destination choices, select or type thefollowing:FIELD/OPTIONRestore Everythingto its originallocationRestore Everythingto a differentlocationBrowse for Client/DestinationDESCRIPTIONRestore Everything to its original location isthe default destination — all files are restored tooriginal client in the original top-level (root)directory.Restore Everything to a different locationallows you to specify another client.Click Browse to locate a client or directory forthe restore. You can also type this informationdirectly in the Absolute Destination field.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 67

Recovering an entire Exchange database or one or more Exchange message foldersRECOVERYFIELD/OPTIONRestore Plug-in TypeEncryption MethodDESCRIPTIONRestore Plug-in Type specifies which client plug-inwill be used to perform this restore. The defaultchoice is the same plug-in used to take theoriginal backup.Encryption method specifies the encryptionmethod used for client/server data transferduring this restore. Choices are:HighMediumNoneStrongest available encryption settingfor that specific client platform.Medium strength encryption.No encryption.NOTE: The exact encryption technology and bitstrength used for any given client-serverconnection is dependent on a number of factors,including the client platform and Avamar serverversion. Refer to your EMC Avamar ProductSecurity Guide for additional information.TIP: If you want to include plug-in options with this restore,click More Options, then select or clear the desired optionsand type new values where applicable.Refer to Appendix A — Plug-in Options (page 79) for acomplete list of supported Exchange plug-in options.11. If you have selected the most recent backup, skip the following substepsand proceed to step 12.If you have selected a backup prior to the most recent backup, click MoreOptions.The Restore Command Line Options dialog box appears.When you restore a backup prior to the most recent backup, there will be agap in the transaction log sequence between the current log file and the logfiles for the selected earlier backup. Use the following substeps to adjustfor those gaps:(a) In Logs Options, select Adjust for gaps when existing log file isnot contiguous.(b) In Move logs path, specify a location where the existing log files canbe moved to.When these options are selected, if Avamar detects that the current logfiles are out of sequence they are moved to the specified location andthe restore proceeds without the out of sequence error.(c) Click OK.The Restore Command Line Options dialog box closes.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 68

Restoring to a RSG with the Windows Exchange Database plug-inRECOVERY12. Click OK.The Restore Options dialog box closes and the following status messageappears: Restore initiated.13. Click OK.Restoring to a RSG with the Windows Exchange Databaseplug-inThis topic applies to recoveries using the Exchange Database plug-in withExchange Server 2007 and 2003. These procedures describe how to recover anExchange database to a RSG, then recover a single mailbox from that database.IMPORTANT: These procedures might be useful if anExchange mailbox was accidently deleted and message levelbackups had not been performed. Restore may fail if theBackup Agent service is running on the Local SystemAccount. Refer to Manually creating the AvamarBackupUseraccount for Exchange Server 2007 clients (page 88) forinstructions on how to create the Backup User account andassigning it the correct permissions. If you have alreadyconfigured your Exchange servers for message-levelbackups, this can be ignored because the Backup Agentservice will already be running under an account with theproper permissions.Refer to Microsoft Document, Using Exchange Server 2003 Recovery StorageGroups, for additional information about recovering an Exchange database to aRecovery Storage group.The procedures for recovery of Exchange server database differs for ExchangeServer 2003 and 2007.To recover an Exchange Server 2003 database to a RSG:1. Open Exchange System Manager.2. Add the Recovery Storage Group to the Exchange server.3. Add the database to Recovery Storage Group.4. Open Avamar Administrator.5. Locate the database backup you want to restore.6. If restoring to a different server, browse to the server and select WindowsExchange Database.7. Click More Options.The Restore Command Line Options dialog box appears.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 69

Restoring to a RSG with the Windows Exchange Database plug-inRECOVERY8.9.10.11.8. Select the Restore into Recovery Storage Group check box.9. Clear the Create Recovery Storage Group check box if it is not alreadycleared.10. In the Storage Group Name field, type RSG.11. In the Redirected storage group path field, specify the path for thestorage group.-or-Accept the default path, “C:\Restore.”NOTE: If the selected path already exists, it must notcontain any files prior to the restore.12. Restore the database.13. After the restore completes, launch Exchange System Manager, select theRecovery Storage Group and select Actions > Refresh.To recover an Exchange Server 2007 database to a RSG:1. Open Avamar Administrator.2. Locate the database backup you want to restore.3. If restoring to a different server, browse to the server and select WindowsExchange Database.4. Click More Options.The Restore Command Line Options dialog box appears.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 70

Restoring to a RSG with the Windows Exchange Database plug-inRECOVERY5.6.7.8.5. Select the Restore into Recovery Storage Group check box.6. If the RSG already exists and the database has been added into it, clearthe Create Recovery Storage Group check box. Otherwise an existingRSG will be deleted before creating a new one.7. In the Storage Group Name field, type RSG.8. In the Redirected storage group path field, specify the path for thestorage group.-or-Accept the default path, “C:\Restore.”NOTE: If the selected path already exists, it must notcontain any files prior to the restore.9. Restore the database.10. After the restore completes, launch Exchange Management Console, selectToolbox, open Database Recovery Management and select one of availabletasks in Microsoft Exchange Troubleshooting Assistant.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 71

Restoring to a RSG on an alternate serverRestoring to a RSG on an alternate serverRECOVERYIf an Exchange server does not have enough available drive space for anadditional copy of the database, then a Recovery Storage Group can becreated on an alternative server that has adequate free space. Thisrecovery server should be part of the same Domain (AD forest) and beadded to the existing Exchange organization when installing Exchange.IMPORTANT: In this configuration, always restore to aRecovery Storage Group; never restore to a productionStorage Group. Severe disruption of production Exchangefunctions could result if a database is restored to any storagegroup other than the Recovery Storage Group.The procedures for restoring to a RSG on an alternate server differs for ExchangeServer 2003 and 2007.To restore an Exchange Server 2003 database to a different server in the sameadministrative group:1. In Avamar Administrator, locate the database backup you want to restore.2. Select Actions > Restore Now or click the toolbar icon shownimmediately to the left.The Restore Options dialog box appears.3. Under Restore Destination Choices, select Restore everything to adifferent location.4. Type or browse to a client in the same administrative group for redirectedrestore. Make sure Microsoft Information Store is selected in the client.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 72

Restoring to a RSG on an alternate serverRECOVERY5. Click More Options.The Restore Command Line Options dialog box appears.6.7.8.6. Select the Restore into Recovery Storage Group check box.7. Clear the Create Recovery Storage Group check box if it is not alreadycleared.8. In the Redirected storage group path field, specify the path for thestorage group.- or -Leave the default path, “C:\Restore.”9. Click OK as needed to close dialog boxes.10. Run the restore.Avamar will restore the databases to the alternate location. When therestore is complete and successful, the user mailboxes are re-linked to thenew alternative location, if you selected Re-link mailboxes before therestore. Otherwise, you will have to manually re-link the user mailboxes.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 73

Restoring to a RSG on an alternate serverRECOVERYTo restore an Exchange Server 2007 database to a different server in the sameadministrative group:1. In Avamar Administrator, locate the database backup you want to restore.2. Select Actions > Restore Now or click the toolbar icon shownimmediately to the left. The Restore Options dialog box appears.3. Under Restore Destination Choices, select Restore everything to adifferent location.4. Type or browse to a client in the same administrative group for redirectedrestore. Make sure Microsoft Information Store is selected in the client.5. Click More Options. The Restore Command Line Options dialog boxappears.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 74

Restoring to a RSG on an alternate serverRECOVERY6.7.8.6. Select the Restore into Recovery Storage Group check box.7. If no RSG already exists, select the Create Recovery Storage Groupcheck box.If the RSG already exists and the database has been added into it, thenclear the Create Recovery Storage Group check box. Otherwise anexisting RSG will be deleted before creating a new one.8. In the Redirected storage group path field, specify the path for thestorage group.- or -Leave the default path, “C:\Restore.”9. Click OK as needed to close dialog boxes.10. Run the restore.Avamar will restore the databases to the alternate location. When therestore is complete and successful, the user mailboxes are re-linked to thenew alternative location, if you selected Re-link mailboxes before therestore. Otherwise, you will have to manually re-link the user mailboxes.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 75

Recovering to a Storage Group on a different Active Directory domainRECOVERYRecovering to a Storage Group on a different ActiveDirectory domainYou can recover a single database, or an entire Storage Group, to a new ActiveDirectory domain in the same organization. Prior to performing the recovery, youmust set up the new Active Directory.To prepare a new Active Directory domain to receive a database or storage grouprecovery:1. Run setups for /domainprep and /forestprep.2. Install the same version and service pack level of Exchange as the oneused in the production Active Directory.3. Set the Org Name and Admin Group Name to the same values as theExchange Servers in the original Active Directory. This is a Microsoftrequirement.After the new Exchange Servers and the new Active Directory are set up, followthe steps in the following topic To restore an Exchange Server 2007 database to astorage group on a different Active Directory domain in the same administrativegroup: (page 76).To restore an Exchange Server 2007 database to a storage group on a differentActive Directory domain in the same administrative group:1. In Avamar Administrator, locate the database backup you want to restore.2. Select Actions > Restore Now or click the toolbar icon shownimmediately to the left. The Restore Options dialog box appears.3.4.5.3. Under Restore Destination Choices, select Restore everything to adifferent location.4. Type or browse to a client in the same administrative group for redirectedrestore. Make sure Microsoft Information Store is selected in the client.5. Click More Options. The Restore Command Line Options dialog boxappears.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 76

Recovering to a Storage Group on a different Active Directory domainRECOVERY6.7.8.6. Select Create storage group.7. Select Re-link mailboxes if you want the user mailboxes linked to thealternate location after the restore.Clear Re-link mailboxes if you want to manually re-link the usermailboxes after the restore.8. Clear Restore into Recovery Storage Group and Create RecoveryStorage Group if they are not clear already.9. Click OK as needed to close dialog boxes.10. Run the restore.Avamar will restore the databases or storage group to the alternatelocation. When the restore is complete and successful, the user mailboxesare re-linked to the new alternative location, if you selected Re-linkmailboxes before the restore. Otherwise, you will have to manually re-linkthe user mailboxes.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 77

Recovering in an Exchange Server 2007 CCR environmentRECOVERYRecovering in an Exchange Server 2007 CCR environmentIn Exchange Server 2007 environments, several additional steps must beperformed after a database restore.After a database restore is performed, replication of the storage group is in asuspended state and must be resumed manually. Also, the cluster resource for thedatabase must be started manually.To resume replication:1. Open Exchange Management Console.2. Right-click the storage group that was restored.3. Click Resume Storage Group Copy.IMPORTANT: In some cases, replication may fail becausethe database needs to be reseeded on the current passivenode. If you get a replication error after resumingreplication, follow the steps provided by Microsoft to seed aCluster Continuous Replication copy, before starting thecluster resource.To reseed the database copy if a replication failure occurs:1. Follow the methods provided for seeding in Microsoft Exchange Server2007, as described in the Microsoft TechNet article “How to Seed a ClusterContinuous Replication Copy” at “http://technet.microsoft.com/en-us/library/bb124706.aspx.”This method involves running the Update-StorageGroupCopy command inthe Exchange Management Shell on the passive node. Some advancedusers may be familiar with using this command, but it is recommendedthat you follow the instructions provided in the Microsoft TechNet article toensure successful completion of replication.2. After reseeding, follow the steps below to start the cluster resource.To start the cluster resource:1. Open Failover Cluster Management (Windows Server 2008) or ClusterAdministrator (Windows Server 2003)2. Right-click the offline resource.3. Click Bring this resource online.NOTE: If the cluster resource is not brought online after arestore, subsequent operations may fail with a Database isin use error.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 78

APPENDIX A — PLUG-IN OPTIONSImportant terms and conceptsPlug-in options provide additional control of backups and restores. These optionsare context-sensitive to both the operation being performed and the specific pluginselected for that operation.You can specify these options during on-demand backup and restore operations,or persistently set the options in datasets for scheduled backups.Backup or restore option dialog boxes automatically appear when you initiate ondemandbackups or restores, respectively.When you create a new dataset, the new dataset wizard offers an opportunity toconfigure persistent backup plug-in option settings for that dataset.To view or set plug-in options for an existing dataset:1. In Avamar Administrator, select Tools > Manage Datasets.The Manage All Datasets window appears.2. Select a dataset from the list and click Edit.The Edit Dataset dialog box appears.3. Click the Options tab.4. Set the plug-in options either using the graphical controls or by typingoption names and values as free text.Setting plug-in options using graphical controls. Click the Options tab andselect a plug-in to display options for the plug-in.These settings are represented by graphical controls such as options, radiobuttons, list boxes, and so forth.The advantage of using graphical controls to set plug-in options is that you cannottype an option name or value incorrectly. Only valid states are shown.To set advanced options that are normally only necessary to debug an Avamarsystem, click Show Advanced Options. The advanced options are shown in red.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 79

Important terms and conceptsAPPENDIX A — PLUG-IN OPTIONSTyping option names and values as free text. You can also set plug-inoptions by typing option names and values as free text.Click More to expand the dialog box to include Enter Attribute and Attribute Valuefields, which can be used to input plug-in options and values as free text.However, it must be understood that no error checking or validation is performedon these free text entries. In addition, free text entries override settings made byway of the graphical controls.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 80

Windows Exchange database plug-in optionsWindows Exchange database plug-in optionsAPPENDIX A — PLUG-IN OPTIONSThis topic describes the available options for the Avamar plug-in for the WindowsExchange database. This plug-in supports both Exchange 2007 and 2003 databasebackup and restore.Backup optionsSETTINGSet when backupoccurs on clusteredsystemsChoices are:AlwaysActive nodeonlyPassive nodeonlyDESCRIPTIONBacks up all nodes in the cluster. This isthe default setting.Backs up only the active node in thecluster.Backs up only passive nodes in thecluster.The EMC Avamar Backup Clients Guide providesinformation about Avamar support for Microsoft WindowsClusters.Delete log files aftersnapupEnhanced DataDeduplicationIMPORTANT: Do not select this option if you performconcurrent incremental backups.Enables or disables enhanced data deduplication. Duringbackups, enhanced data deduplication typically reducesthe amount of client data that must be sent to the server,but requires additional client CPU resources. Choices are:DefaultDisabledEnabledUse the global enhanced datadeduplication setting already set on theserver. This is the default setting.Do not use enhanced data deduplicationfor backups.Use enhanced data deduplication forbackups.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 81

Windows Exchange database plug-in optionsAPPENDIX A — PLUG-IN OPTIONSSETTINGServer NameAnnotation(MicrosoftInformationStore)This field can normally be left blank because theExchange server name is automatically stored when thetarget client is browsed during on-demand backups orwhen a dataset is applied to a member of a group duringa scheduled backup.This field names the portion of Extensible Storage Engine(ESE) backup to perform. Choices are:MicrosoftInformationStoreDESCRIPTIONThis is the default setting.ADVANCED OPTIONSStorage GroupNameMicrosoft SiteReplicationServiceMicrosoft KeyManagementServiceSite replication service used for mixedExchange 5.5 and 2000/2003environments.This is the local activation service thatprovides Windows activation, instead ofusing the Microsoft external productactivation.This field can normally be left blank because theExchange storage group name is automatically storedwhen the target client is browsed during on-demandbackups or when a dataset is applied to a member of agroup during a scheduled backup.Pipe input/output to avtarEnabledebuggingmessagesIf selected, backups and restores are performed directlyby the Avamar backup process (avtar).If cleared, an intermediate local backup file can be used.If selected, maximum information is written to log files.IMPORTANT: If selected, very large log files arecreated.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 82

Windows Exchange database plug-in optionsAPPENDIX A — PLUG-IN OPTIONSRestore optionsSETTINGAutomaticallydismount andallow overwriteof existingdatabase filePerformDatabaseRecovery afterrestore makingExchangeconsistentWait forDatabaseRecovery toCompleteDESCRIPTIONIf selected, the restore operation will automaticallydismount the existing target database and enable theExchange option "This database can be overwritten by arestore." Otherwise, these steps must be done manuallybefore performing a restore.Performs soft recovery (performs a consistency checkand prepares to put the database online) after thedatabase is restored. This is the default setting.If Perform Database Recovery after restore makingExchange consistent is selected, specifies whether towait for the recovery process to complete or completethe restore session asynchronously with the recoveryprocess. This option is dependent on the previous option.This is the default setting.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 83

Windows Exchange database plug-in optionsAPPENDIX A — PLUG-IN OPTIONSSETTINGMount thedatabase(s)after successfulrestoreCreate storagegroupRe-linkmailboxesKeep logs afterRestoreRestore logspathAdjust for gapswhen existinglog files are notcontiguousMove logs pathRestore intoRecoveryStorage GroupCreate RecoveryStorage GroupRecoveryStorage GroupNameRedirectedstorage grouppathRecoveryStorage Groupdiscovery timeoutDESCRIPTIONIf selected, databases are mounted following a successfulrestore. This is not the default setting.If enabled, the storage group being restored will beautomatically created on the Exchange server if it doesnot already exist.When performing a redirected restore to a differentExchange server, enabling this option will modify ActiveDirectory to re-link the restored mailboxes to their newdestination server.If selected, restore log files are written to the locationspecified in the Restore logs path field.Specifies the location for restore log files. Specify thisalternative location if C:\TMP if drive is low on diskspace.If selected, the restore operation includes a check forcontiguous log files error and corrects the error. This isthe default setting.Specifies the location for old restore log files. Existing logfiles are moved to this location prior to the restore. Thisprevents log file conflicts during restore.If selected, restores the selected backup to the RecoveryStorage Group.If the Restore into Recovery Storage Group option isselected, enabling this option will automatically create anew Recovery Storage Group.Specifies the Recovery Storage Group that is createdduring the restore. The default name is RSG.Specifies the location for redirected restores that includea Recovery Storage Group. The Recovery Storage Groupname specified in the Recovery Storage Group Namefield is created under this location.If RSG restores fail due to a delay in retrievinginformation from Active Directory, this time out value canbe increased.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 84

Windows Exchange database plug-in optionsAPPENDIX A — PLUG-IN OPTIONSSETTINGServer NameAnnotation(MicrosoftInformationStore)This field can normally be left blank because theExchange server name is automatically stored when thetarget client is browsed during restore.However, this field can be used to specify another serverhostname when performing directed restores to anothernetwork host.This field names the portion of (Extensible StorageEngine (ESE) backup to perform. Choices are:MicrosoftInformationStoreDESCRIPTIONThis is the default setting.ADVANCED OPTIONSLocal BackupFile NameMicrosoft SiteReplicationServiceMicrosoft KeyManagementServiceSite replication service used for mixedExchange 5.5 and 2000/2003environments.This is the local activation service thatprovides Windows product activation inplace of product activation over theInternet through Microsoft servers.If Pipe input/output to avtar is cleared, this field definesthe filename used to send and receive data.This can be used to restore the exchstream file in onestep to a local file, then perform a Exchange restoreusing that file.Pipe input/output to avtarEnabledebuggingmessagesIf selected, backups and restores are performed directlyby the Avamar backup process (avtar).If cleared, an intermediate local backup file can be used.If selected, maximum information is written to log files.IMPORTANT: If selected, very large log files arecreated.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 85

Windows Exchange message plug-in optionsAPPENDIX A — PLUG-IN OPTIONSWindows Exchange message plug-in optionsThis topic describes the available options for the Avamar plug-in for WindowsExchange messages.Backup optionsSETTINGDESCRIPTIONADVANCED OPTIONSEnable debuggingmessagesIf selected, maximum information is written to logfiles.IMPORTANT: If selected, very large log files arecreated.Restore optionsSETTINGOverwrite existingmessagesChecking foralready restoreditemsDESCRIPTIONControls behavior when the message to be restoredalready exists. One of the following:• Never• Always• If Modified• If NewerChecks if the items or messages have beenrestored earlier. This prevents the creation ofduplicate items.ADVANCED OPTIONSEnable debuggingmessagesIf selected, maximum information is written to logfiles.IMPORTANT: If selected, very large log files arecreated.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 86

APPENDIX B — MANUALLY CREATING THEAVAMARBACKUPUSER ACCOUNTEMC Avamar Exchange Client 5.0 introduced a new wizard to configure theAvamarBackupUser account with the correct settings needed for message-levelbackups and recoveries. The procedures are part of the installation tasks in theQuick reference installation road map (page 21).However, some users may prefer to manually create the AvamarBackupUseraccount using the methods available in Avamar Exchange Client 4.1 and earlier.Avamar Exchange Client 6.0 still supports this manual method.NOTE: You only need to create a new AvamarBackupUseruser account if you want to perform message-level backupsand recoveries. Otherwise, Avamar already creates a backupuser account with the needed permissions when theWindows client and Exchange client are installed.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 87

Manually creating the AvamarBackupUser account for Exchange Server 2007 clientsAPPENDIX B — MANUALLY CREATING THE AVAMARBACKUPUSER ACCOUNTManually creating the AvamarBackupUser account forExchange Server 2007 clientsTask ListTask ListIf you want to manually create the AvamarBackupUser account for ExchangeServer 2007 client, follow the Quick reference installation road map (page 21) upto and including Installing the Avamar Exchange Client (page 23). After installingthe Avamar Exchange Client, complete the following tasks:• Download and install MAPI client libraries and CDO 1.2.1 (page 88)• Create new “AvamarBackupUser” user account and mailbox (page 88)• Create new “AvamarBackupProfile” MAPI profile (page 91)• Configure Backup Agent service to run as AvamarBackupUser (page 92)• Activate the AvamarBackupUser Mailbox (page 93)If you intend to perform message level backups and restores of an ExchangeServer 2003 Server, you must perform the following tasks:• Create new “AvamarBackupUser” user account and mailbox (page 94)• Create new “AvamarBackupProfile” MAPI profile (page 97)• Configure Avamar Client Agent service to run as AvamarBackupUser (page98)• Activate the AvamarBackupUser mailbox (page 99)Download and install MAPI client libraries and CDO 1.2.1IMPORTANT: This task is only required on ExchangeServer 2007 servers. Skip this task if configuring anExchange Server 2003 server.Starting with Exchange Server 2007, neither the Messaging API (MAPI) clientlibraries nor CDO 1.2.1 are provided as a part of the base Exchange Server 2007product installation. As a result, you must manually download and install thesecomponents in order to use the MAPI-based Exchange Message Plug-in. Thesecomponents are available as a single download from Microsoft.com at thefollowing location:http://www.microsoft.com/downloads/details.aspx?FamilyID=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=enCreate new “AvamarBackupUser” user account and mailboxEMC AVAMAR 6.0 FOR EXCHANGE GUIDE 88

Manually creating the AvamarBackupUser account for Exchange Server 2007 clientsAPPENDIX B — MANUALLY CREATING THE AVAMARBACKUPUSER ACCOUNTIMPORTANT: If the Exchange server is in the child domainof a parent-child domain, the Avamar Backup User profilemust be created in the parent domain. In order to do this,the parent domain administrator must log on to the childdomain when creating the avamar backup profile.1. Log into the domain controller server using an administrative user account.2. Select Start > Programs > Administrative Tools > Active DirectoryUsers and Computers.The Active Directory Users and Computers application appears.3. Create a new user account by selecting Actions > New > User.The first New Object - User wizard screen appears.4. Type the following:Full nameFIELDUser logon nameUser logon name(pre-Windows 2000)DESCRIPTIONType the name for this new user account.The suggested name is AvamarBackupUser.Type the logon name for this new user account.The suggested name is AvamarBackupUser.Select the desired Active Directory domain fromthe drop-down list.Type the same logon name from the previousfield.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 89

Manually creating the AvamarBackupUser account for Exchange Server 2007 clientsAPPENDIX B — MANUALLY CREATING THE AVAMARBACKUPUSER ACCOUNT5. Click Next.The next New Object - User wizard screen appears.6. Select or type the following:FIELD/OPTIONPasswordConfirm passwordPassword never expiresDESCRIPTIONType a logon password for thisnew user account.Type the same logon passwordfrom the previous field.Set this option.EMC recommends that you leaveall other options cleared.7. Select the AvamarBackupUser and select right mouse button Properties.The User Properties dialog box appears.8. Click the Member Of tab.9. Make this user a member of the follow groups:(a) Administrators(b) Backup Operators(c) Domain Users(d) Domain Administrators(e) Exchange Servers(f) Exchange Install Domain Servers(g) Exchange Organization Administrators10. Log on to the Exchange server as an administrator.11. From the Exchange Management Console, create an AvamarBackupUsermailbox using all the default settings.12. Next, add FullAccess permission to the AvamarBackupUser account usingthe Exchange Management Shell by typing the following on a singlecommand line:Get-Mailbox -server SERVERNAME | Add-MailboxPermission-User AvamarBackupUser -AccessRights FullAccess | Format-ListEMC AVAMAR 6.0 FOR EXCHANGE GUIDE 90

Manually creating the AvamarBackupUser account for Exchange Server 2007 clientsAPPENDIX B — MANUALLY CREATING THE AVAMARBACKUPUSER ACCOUNTCreate new “AvamarBackupProfile” MAPI profile1. Log into the Exchange server using the new AvamarBackupUser account.2. Open a Command Prompt.3. Run the profman.exe utility by typing:cd C:\Program Files\avs\binprofman.exeThe MAPI Profile Manager window appears.4. Click the New Profile toolbar button.The New Profile dialog box appears.5. Type AvamarBackupProfile in the Profile Name field and click OK.The New Profile dialog box closes.6. Switch to MAPI Profile Manager window7. Select the AvamarBackupProfile.8. Click the Add Service to selected profile toolbar button.The New Profile dialog box appears.9. Select MSEMS (Microsoft Exchange Server) from the list and click OK.The New Profile dialog box closes and the Microsoft Exchange Serverproperties dialog box appears.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 91

Manually creating the AvamarBackupUser account for Exchange Server 2007 clientsAPPENDIX B — MANUALLY CREATING THE AVAMARBACKUPUSER ACCOUNT10. Type the name of your Exchange Server 2007 mail server in the MicrosoftExchange server field.11. Click Check Name after entering the Exchange server name to verify thatthe server name and user name are correct. This is optional, but it can helpyou avoid name resolution issues later.NOTE: Use default values for the remaining settings.12. Click OK.The Microsoft Exchange Server properties dialog box closes.13. Switch to MAPI Profile Manager window and select File > Exit.The MAPI Profile Manager window closes.Configure Backup Agent service to run as AvamarBackupUserIMPORTANT: If your Exchange Server 2007 server isdeployed in a high-availability configuration using Windowsclusters, all nodes (including inactive nodes) must beconfigured to start the backup service asAvamarBackupUser. However, only the active node can havethe backup agent service running at any one time.1. Ensure that you are still logged into the Exchange server asAvamarBackupUser or some other administrative user account.2. Launch the Services application by selecting Start > Programs >Administrative Tools > Services.The Services window appears.3. Locate the Backup Agent service in the Services list and select right mousebutton Properties.The Backup Agent Properties dialog box appears.4. Click the Logon tab.5. Set This account option.The Local system account option is now cleared.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 92

Manually creating the AvamarBackupUser account for Exchange Server 2007 clientsAPPENDIX B — MANUALLY CREATING THE AVAMARBACKUPUSER ACCOUNT6. Type AvamarBackupUser in the This account field.NOTE: If your site has more than one Active Directorydomain, type the user name with the following syntax:DOMAIN\AvamarBackupUser. Where DOMAIN is the ActiveDirectory domain where the AvamarBackupUser useraccount resides.7. Type the AvamarBackupUser password in the Password and ConfirmPassword fields.8. Click OK.The Backup Agent Properties dialog box closes.9. With the Backup Agent service still selected in the Services list, select rightmouse button Restart.10. Select File > Exit.The Services window closes.Activate the AvamarBackupUser MailboxThe AvamarBackupUser Exchange server mailbox must be activated using one ofthe following methods:1. Access the AvamarBackupUser mailbox with your Outlook e-mail client.2. Send a test e-mail message to the AvamarBackupUser e-mail account.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 93

Manually creating the AvamarBackupUser account for Exchange Server 2003 clientsAPPENDIX B — MANUALLY CREATING THE AVAMARBACKUPUSER ACCOUNTManually creating the AvamarBackupUser account forExchange Server 2003 clientsTask ListIf you want to manually create the AvamarBackupUser account for ExchangeServer 2003 client, follow the Quick reference installation road map (page 21) upto and including Installing the Avamar Exchange Client (page 23). After installingthe Avamar Exchange Client, complete the following tasks:• Create new “AvamarBackupUser” user account and mailbox (page 94)• Create new “AvamarBackupProfile” MAPI profile (page 97)• Configure Avamar Client Agent service to run as AvamarBackupUser (page98)• Activate the AvamarBackupUser mailbox (page 99)Create new “AvamarBackupUser” user account and mailboxIMPORTANT: If the Exchange server is in the child domainof a parent-child domain, the Avamar Backup User profilemust be created in the parent domain. In order to do this,the parent domain administrator must log on to the childdomain when creating the avamar backup profile.1. Log into the Exchange server using an administrative user account.2. Select Start > Programs > Microsoft Exchange > Active DirectoryComputers and Users.The Active Directory Computers and Users application appears.3. Create a new user account by selecting Actions > New > User.The first New Object - User wizard screen appears.4. Type the following:Full nameFIELDDESCRIPTIONType the name for this new user account.The suggested name is AvamarBackupUser.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 94

Manually creating the AvamarBackupUser account for Exchange Server 2003 clientsAPPENDIX B — MANUALLY CREATING THE AVAMARBACKUPUSER ACCOUNTFIELDUser logon nameUser logon name(pre-Windows 2000)DESCRIPTIONType the logon name for this new user account.The suggested name is AvamarBackupUser.Select the desired Active Directory domain fromthe drop-down list.Type the same logon name from the previousfield.5. Click Next.The next New Object - User wizard screen appears.6. Select or type the following:FIELD/OPTIONPasswordConfirm passwordPassword never expiresDESCRIPTIONType a logon password for thisnew user account.Type the same logon passwordfrom the previous field.Set this option.EMC recommends that you leaveall other options cleared.7. Click Next.The next New Object - User wizard screen appears.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 95

Manually creating the AvamarBackupUser account for Exchange Server 2003 clientsAPPENDIX B — MANUALLY CREATING THE AVAMARBACKUPUSER ACCOUNT8. Select or type the following:FIELD/OPTIONDESCRIPTIONCreate an ExchangemailboxAliasServerMailbox StoreSet this option.EMC recommends that you leave this set to thedefault value (the logon user name).Select an Exchange server from the drop-downlist.Select a mailbox store from the drop-down list.9. Click Next.The final New Object - User wizard screen appears.10. Click Finish.The New Object - User wizard closes.11. Select the AvamarBackupUser and select right mouse button Properties.The User Properties dialog box appears.12. Click the Member Of tab.13. Make this user a member of the follow groups:(a) Administrators(b) Backup Operators(c) Domain Users(d) Domain Administrators(e) Exchange ServersEMC AVAMAR 6.0 FOR EXCHANGE GUIDE 96

Manually creating the AvamarBackupUser account for Exchange Server 2003 clientsAPPENDIX B — MANUALLY CREATING THE AVAMARBACKUPUSER ACCOUNTCreate new “AvamarBackupProfile” MAPI profile1. Log into the Exchange server using the new AvamarBackupUser account.2. Open a Command Prompt.3. Run the profman.exe utility by typing:cd C:\Program Files\avs\binprofman.exeThe MAPI Profile Manager window appears.4. Click the New Profile toolbar button.The New Profile dialog box appears.5. Type AvamarBackupProfile in the Profile Name field and click OK.The New Profile dialog box closes.6. Switch to MAPI Profile Manager window7. Select the AvamarBackupProfile.8. Click the Add Service to selected profile toolbar button.The New Profile dialog box appears.9. Select MSEMS (Microsoft Exchange Server) from the list and click OK.The New Profile dialog box closes and the Microsoft Exchange Serverproperties dialog box appears.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 97

Manually creating the AvamarBackupUser account for Exchange Server 2003 clientsAPPENDIX B — MANUALLY CREATING THE AVAMARBACKUPUSER ACCOUNT10. Type the name of your Exchange Server 2003 mail server in the MicrosoftExchange server field.11. Click Check Name after entering the Exchange server name to verify thatthe server name and user name are correct. This is optional, but it can helpyou avoid name resolution issues later.NOTE: Use default values for the remaining settings.12. Click OK.The Microsoft Exchange Server properties dialog box closes.13. Switch to MAPI Profile Manager window and select File > Exit.The MAPI Profile Manager window closes.Configure Avamar Client Agent service to run asAvamarBackupUser1. Ensure that you are still logged into the Exchange server asAvamarBackupUser or some other administrative user account.2. Launch the Services application by selecting Start > Programs >Administrative Tools > Services.The Services window appears.3. Locate the Avamar Client Agent service in the Services list and select rightmouse button Properties.The Avamar Client Agent Properties dialog box appears.4. Click the Logon tab.5. Set This account option.The Local system account option is now cleared.6. Type AvamarBackupUser in the This account field.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 98

Manually creating the AvamarBackupUser account for Exchange Server 2003 clientsAPPENDIX B — MANUALLY CREATING THE AVAMARBACKUPUSER ACCOUNTNOTE: If your site has more than one Active Directorydomain, type the user name with the following syntax:DOMAIN\AvamarBackupUser. Where DOMAIN is the ActiveDirectory domain where the AvamarBackupUser useraccount resides.7. Type the AvamarBackupUser password in the Password and ConfirmPassword fields.8. Click OK.The Avamar Client Agent Properties dialog box closes.9. With the Avamar Client Agent service still selected in the Services list,select right mouse button Restart.10. Select File > Exit.The Services window closes.Activate the AvamarBackupUser mailboxThe AvamarBackupUser Exchange server mailbox must be activated using one ofthe following methods:1. Access the AvamarBackupUser mailbox with your Outlook e-mail client.2. Send a test e-mail message to the AvamarBackupUser e-mail account.EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 99

INDEXAActive Directoryrecovering to server on same ActiveDirectory domain 72recovery to a storage group on a differentActive Directory domain 76active nodeconfiguring Avamar Cluster Client 37alternate locationExchange Server 2007 database to differentserver in the same administrative group 74recover to storage group on a different ActiveDirectory domain 76alternate storage grouprecovery to 45Avamar 4.1 Exchange Client 46Avamar Administratorerror 16Avamar Backup User Configuration Tool 27, 29Avamar Backup User profilecreate in the parent domain 24Avamar Client Agent service 41Avamar Cluster Client, configuring 37Avamar Cluster Configuration toolrunning after Exchange Cluster Clientupgrade 44Avamar Windows Clientinstalling 22Avamar Windows Cluster Clientresetting 42AvamarBackupUser 27create for user account and mailbox thatuses a temporary MAPI profile 29create for user account and mailbox thatuses static profile 26create on cluster 26Bback-end server roleinstallation 23Backup Agent service 69stopping 43stopping for Exchange Cluster Client upgrade43, 44Backup User Configuration Tool 27, 29backupsAvamarBackupUser account 27Backup User Configuration Tool 27capabilities and limitations 13configuring Exchange Server 2003 formessage level backups and restores 27enabling scheduled 63Exchange Database 49Exchange Server 2003 46Exchange Server 2007 45first-time 47important information 47locating for Exchange Server 2003 restore toRSG 72locating for Exchange Server 2007 restore toRSG 74locating for recovery to Storage Group on adifferent Active Directory domain 76locating for restore by calendar date 65locating for restore by content 65locating for restore by File/Folder 66long time to complete 47message folder 52message-level 45on-demand 49plug-in options 79scheduling 55setting up schedule 57Windows Exchange Message plug-in 52EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 100

INDEXclustercreate AvamarBackupUser 26Exchange Cluster installation 23Cluster Configuration Tool 37Cluster Continuous Replication (CCR)backups 45description 10cluster recoveryExchange Server 2007 CCR 78Configuration Tool 27, 29creatingdataset 55group 55CDdatabasebackups 45databasesunmounted skipped during backup 47datasetadding all nodes in the cluster 55dataset, creating 55datasets, managing 55debugging plug-in option 82, 85, 86directed recoveryrestoring to a RSG on an alternate server 72domainsgroups 59Eencryptiongroups 59high 51, 54, 59medium 51, 54, 59errorcaused by slash as first character whenspecifying Backup domain for this client 39CreateFolder failed 17Database is in use 78duplicate folders in mailboxes 16Event Code 21007 16index unmatched 16Internal Administrator Client 16login 15login errors 15MAPI_E_CALL_FAILED 17no error checking or validation performed onfree-text entries in plug-in options 57out of sequence 68replication 78Exchange Clientuninstall for Exchange Cluster Client upgrade43Exchange Cluster Clientupgrading from 5.0 to 6.0 43, 44upgrading from Avamar 4.0 Cluster Client 43Exchange Server 2000 46Exchange Server 2003backup types 46installation roadmap 21restore database to different server in thesame administrative group 72Exchange Server 2007backup types 45CCR 10CCR recovery 78installation roadmap 21SCR 10task list for message level backups andrestores 25Ffailover management services 10Ggroupscreating 55disabling 59domains 59encryption method 59names 59overriding schedule 59Hhidden folderswarnings not provided 47high availability 10installationAvamar 4.1 Exchange Client 46Avamar Windows Client 22back-end server role 23Exchange Cluster node 23Exchange Server 2000 46Exchange Server 2003 21Exchange Server 2007 21Exchange Server role 23mailbox server role 23road map 21Windows Exchange Database plug-in 46Windows Exchange Message plug-in 46LLocal Continuous Replication (LCR)description 10IEMC AVAMAR 6.0 FOR EXCHANGE GUIDE 101

INDEXMmailbox server roleinstallation 23MAPI client libraries and CDOdownloading and installing for message levelbackups and restores 26MAPI_E_CALL_FAILED 17message level backups and restoresconfiguration task list for Exchange Server2007 25configuring Exchange Server 2007 for 24downloading MAPI client libraries and CDO 26New Group wizard 57offline databases 47on-demand backupsmessage folders 52on-demand backups, Exchange database 49optional installation 21NOPparent domaincreate Avamar Backup User profile 26plug-inAvamar Windows Exchange Database 45, 46Avamar Windows Exchange Message plug-in45Exchange Server 2003, Avamar WindowsExchange Database plug-in 46Windows Exchange Database backup 49plug-in options 79backupdebugging 82, 85, 86public folders, permission requirements 47Qquick reference, installation 21RrecoveryExchange Server 2003 database to adifferent server in the same administrativegroup 72Exchange Server 2007 CCR 78Exchange Server 2007 database to adifferent server in the same administrativegroup 74to a RSG on an alternate server 72to alternate storage group 45registration error 39replicationresuming 78single-server 10reseeding database copy after replication failure78resettingAvamar Windows Cluster Client 42Restore Destination Choices 72, 74Restore everything to a different location 72, 74restoresExchange Server 2003 database to adifferent server in the same administrativegroup 72Exchange Server 2007 database to adifferent server in the same administrativegroup 74plug-in options 79RSGExchange Server 2007 database to adifferent server in the same administrativegroup 74restore Exchange Server 2003 database todifferent server in same administrativegroup 72restore to an alternate server 72Sscheduled backups, enabling 63schedulesgroups 59overriding 59seeding, for first-time Exchange Server backups47serviceAvamar Client Agent 41stopping Backup Agent service 43Windows Cluster 10setupCluster Backup Agent for Windows 37, 42Standby Continuous Replication (SCR) 10Ttools, manage datasets 55UuninstallAvamar Exchange Client 41Cluster Client 43unmounted databases 47upgradeAvamar Exchange Client 41to Exchange Cluster Client 43EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 102

INDEXWwarningnot provided for hidden folders 47Windows Clientinstallation on Back-end server role 23installation on Mailbox server role 23installing 22uninstall for Exchange Cluster Client upgrade43Windows Cluster service 10Windows Exchange 2007-2010 VSS plug-in 46Windows Exchange Cluster Clientupgrade to Exchange Cluster Client 43Windows Exchange Database plug-in 46, 49Windows Exchange Message plug-in 46Windows Exchange Server 2010 support 46wizardAvamar Windows Client 22Avamar Windows Client installation 22InstallShield 24NewGroup 57EMC AVAMAR 6.0 FOR EXCHANGE GUIDE 103