Job Aid: Replacing the Avaya S8710 Media Server ... - Avaya Support

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Job Aid: Replacing the Avaya S8710 Media Server—R2.2 or laterPre-site tasksBefore you go on site, verify the following tasks have been done.●●●●●Ask the customer for the Product ID for the media server being replaced. If the customerdoes not have it, run the Automatic Registration Tool (ART) to obtain the Product IDnumber and port number (customer dial-up) for the replacement media server.If the customer is using SNMP for alarming, you will need to get the IP addresses andcommunity names from the customer because the SNMP programming is not saved withthe replacement media server. You may be able get these addresses and names from theactive media server.If using the blank hard drive that comes with the media server, verify you have the correctsoftware and software update (patch). You must install the software on the replacementmedia server, and you may need to install a software update (patch).Verify the customer has a recent backup of all the system files. This is critical if you cannotreuse the hard drive because, if a problem occurs with the hard drive on the functionalmedia server, a nonrecoverable loss of data could occur.Verify with the customer if the backups were to a network server that you have accesspermissions to restore the data.Table 1: Pre-site tasks for replacing an S8710 Media Server9 Task Description1 Obtain CD-ROM with thecorrect software release2 Get software update(patch), if appropriate3 Get the Product ID andmodem IP address4 Get backup file from failedmedia server (if needed)Retrieve from the customer the CD-ROM containingRelease 2.2 of Communication Manager.Note: If the hard drive in the failed media server isgood, you can reuse it.The latest Communication Manager software updatefile may be available on the CD-ROM. Otherwise,download it to your laptop from the Avaya SupportWeb site (http//www.avaya.com/support). SelectSoftware & Firmware Downloads > S8700 MediaServer > Software Download.Run ART to obtain the Product ID for the failed mediaserver and the IP address for the customer’s INADSline. Access the ART web site on your laptop at theURL http://art.dr.avaya.com.Get most recent backup file from the customer.Note: If the hard drive in the failed media server isgood, you can reuse it. You do not need to restorefiles.2 Replacing the Avaya S8710 Media Server—R2.2 or later
Initial onsite tasksInitial onsite tasks●If the hard drive is unusable on the media server being replaced, perform the tasks inTable 2. Make sure the customer has a recent backup of the system files and translationsthat you can restore after you have replaced the media server. If not, the media serverneeds to be reconfigured or the settings copied from the other media server. See Installingand Configuring the Avaya S8700 or S8710 Media Server (03-300145) for detailedprocedures.● If the hard drive in the failed media server is functional, go to Table 3: Initial tasks forreplacing an S8710 Media Server reusing original hard drive on page 4.Additionally, some illustrations of software installation and configuration information appearslater in this document.Using the failed hard driveTable 2: Initial tasks for replacing an S8710 Media Server with the failed hard drive9 Task Description1 Verify the good mediaserver is the active mediaserver.2 Log onto Maintenance WebInterface of the active mediaserver3 Determine the softwarerelease of the active mediaserver and any patches4 Determine if the customerhas a recent backup of dataCheck the Active/Standby LED on the good mediaserver and make sure it is steady BLUE (not flashing).If not, log into the good media server and interchange.Connect to the services port on the back of the activemedia server. Open a browser on your laptop. Use192.11.13.6 to log onto the Maintenance WebInterface as craft or dadmin.Under Server, click Software Version. Note thesoftware release and any software updates.On the Maintenance Web Interface under DataBackup/Restore, select Backup Logs to search forrecent backup files. You need to specify the networkdirectory where you filed the standby backups. Checkfor the types of data and dates. Verify there is arecent, successful backup of the system files.Note: If there is no recent backup, you can back uptranslations.5 Record alarms Under Alarms, click Current Alarms. Record alarmson the active media server not related to the harddrive.03-300146 Issue 2 January 2005 3
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Job Aid: Replacing the Avaya S8710 Media Server ... - Avaya Support

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