Sierra Series 830/840/860 Side-Trak™ and ... - Sierra Instruments
Sierra Series 830/840/860 Side-Trak™ and ... - Sierra Instruments
Sierra Series 830/840/860 Side-Trak™ and ... - Sierra Instruments
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Chapter 5 Troubleshooting<strong>Series</strong> <strong>830</strong>/<strong>840</strong>/<strong>860</strong> Instruction ManualReturning Equipment to the FactoryFactory Calibration—All Models<strong>Sierra</strong> <strong>Instruments</strong> maintains a fully-equipped calibration laboratory. Allmeasuring <strong>and</strong> test equipment used in the calibration of <strong>Sierra</strong> transducersare traceable to NIST St<strong>and</strong>ards. <strong>Sierra</strong> is ISO-9001 registered <strong>and</strong> conformsto the requirements of ANSI/NCSL-Z540 <strong>and</strong> ISO/IEC Guide 25.Instructions for Returning Your Instrument for ServiceThe following information will help you return your instrument to <strong>Sierra</strong><strong>Instruments</strong>' Factory Service Center <strong>and</strong> will ensure that your order isprocessed promptly. We will assign an RMA (Return Materials Authorization)number prior to the unit’s return <strong>and</strong> send you an estimate of chargeswithin 24 hours of receiving your unit. Prices may vary depending on theflow range, type of gas <strong>and</strong> operating pressure of your unit. To request detailedpricing contact your local <strong>Sierra</strong> <strong>Instruments</strong> distributor or contactone of our offices directly. Our expedite fees are: three-day turnaround25%, two-day turnaround 40%.Please follow these easy steps to return your instrument for factoryservice:1. Obtain a Return Materials Authorization (RMA) number from <strong>Sierra</strong><strong>Instruments</strong>. You may obtain this from the factory by calling(800) 866 0200 between 8:00 a.m. <strong>and</strong> 5:00 p.m. PST Mondaythrough Friday. You may also obtain this number via e-mail bycontacting service@sierrainstruments.com.2. Once you have obtained an RMA number, complete the form. Ifyou require service beyond calibration, but do not know whichservice(s) will be required, describe the symptoms as accurately aspossible on the RMA form. Submit electronically or by fax to(831) 373-2414.3. Pack your instrument carefully (bubble wrap or molded foam suggested-NOTPEANUTS) <strong>and</strong> include a copy of the RMA form(complete with <strong>Sierra</strong> supplied RMA number) with the unit(s).Ship the unit(s) to the following address:Caution!Always fully neutralizeany toxic gas trapped insidethe 5-4 instrument beforeIM-83/84/86-Hremoving it from the gasline.
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