Do the right thing, Adviser's and creditors experience of best practice ...

Step 2Achieving the rightmotivation for debtcollection staffAn adviser from Warwickshire told us thatwhen they write to Equidebt, their clients’accounts are passed to a specialist teamof well trained, knowledgeable staff thatcan set up long term repayment plans andanswer any questions they might have.The adviser says that this reduces theamount of time they spend on eachcase and ultimately means they canhelp more people.Equidebt told us:Our staff are encouraged to set uppayment plans that have ‘stickability’ –their bonuses are linked to payments madein month one, two and three. So if theperson keeps paying they get more money.Our third party team are on hand to helpadvisers or anyone who can only offer lowmonthly payments towards their debt. Thishelps us manage our workload andmaintain our core values and it’s nice toknow it helps.”