Do the right thing, Adviser's and creditors experience of best practice ...

The needs and powers of other creditorsSome creditors – such as local authority counciltax departments, landlords, mortgage/securedlenders, the Child Support Agency, fuel companiesand magistrate courts – have significantly greaterpowers than others, such as eviction, repossession,disconnection and imprisonment. But all too oftenthe creditor who shouts the loudest is paid first –such as the unsecured creditor that calls almostevery day demanding payment in full.It only takes one creditor to push too hard fora repayment plan to completely fail. Instead,creditors need to co-operate so the person indebt can sustain repayment and protect theirhome, liberty and essential goods and services.This will involve identifying other creditors, whichcan be hard. Financial statements and signpostingor referring people for advice will help. Creditorscould also emphasise the importance of payingoff essential arrears first, and offer help andforbearance in their communications while thesepayments are being made. If the person does havemore pressing debts, these should be repaid firstand other creditors should be willing to accepttoken payments or payment holidaysin the meantime. For us it is all about excellence anddoing the right thing to serve ourcustomers for the life of the accounts,even after we’ve sold it or instructedanother firm to collect it.”Capital One7