Do the right thing, Adviser's and creditors experience of best practice ...

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Written by Alex MacDermottCitizens AdviceMyddelton House115–123 Pentonville RoadLondon N1 9LZVolunteer hotline: 08451 264 264Telephone: 020 7833 2181Fax: 020 7833 4371www.citizensadvice.org.ukwww.adviceguide.org.ukCitizens Advice is an operating name ofThe National Association of Citizens Advice Bureaux.Registered charity number: 279057All main photos © Citizens Advice/Justin Piperger,unless otherwise statedPublished February 2010Design: mash-media.com
Page 5 and 6: Advisers’ experienceof best pract
Page 7 and 8: The right organisational culturethi
Page 9 and 10: The needs and powers of other credi
Page 11 and 12: Targets and incentives areimportant
Page 13 and 14: Using private bailiffsCreditors are
Page 15 and 16: If people in debt can’t see anybe
Page 17 and 18: ReviewsIt is only reasonable that a
Page 19 and 20: Once an arrangement hasbeen set up,
Page 21 and 22: Library photos posed by models: Joh
Page 23 and 24: Information should be gatheredfrom
Page 25 and 26: Using the information gatheredCredi
Page 27: Do you want to be partof the conver

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