Aceh Emergency Response and Transitional Recovery ... - UNDP

Programme Support & MonitoringIn order to support the ERTR programme, UNDP has established offices inBanda Aceh, Calang (Aceh Jaya), Meulaboh (Aceh Barat), Sigli (Pidie), and inNias. Additionally, UNDP has established a logistics office for itself and otheragencies in Medan to facilitate procurement, transport and other logisticalprocesses. These teams provide programme support, supervision and monitoringto project activities across the tsunami-affected areas, as well as provision of technicalassistance to programme activities. The team is comprised of programme coordinatorand managers, project support officers, monitoring officers, technical personnel,as well as logistical, administrative and finance staff.Support for Increased Operational EffectivenessResponse efforts to the tsunami disaster have demonstrated that there is a continualneed to review and improve programming frameworks and operational systemsin order to respond rapidly and flexibly in times of crisis. A number of system reviewshave been undertaken both internally and externally (including with probono support through Deloitte). These reviews have recommended measures tostrengthen operational effectiveness, in such areas as: strengthening procurementcapacity and streamlining processes; human resource management; improving theuse and implementation of UNDP's "Enterprise Resource Management" system(Atlas); strengthening Monitoring and Evaluation processes;New measures have been or are being put in place to address many of these issues,including new training regimes for procurement, the UNDP Contracts, Assets andProcurement Committee (CAPC), Atlas implementation, accounting, and monitoring,as well as work flow improvements in areas such as procurement, salary, traveland DSA payments. Broader lessons learned are being systematized for sharingwith other UNDP offices and counterparts. These efforts should heighten performancein response to future crisis situations.Support for increased operational effectiveness has included the following:• Deloitte Financial Advisory Services LLP (Deloitte FAS) providedover 17,000 pro-bono hours to assist UNDP Country Offices in Tsunamiaffected countries. The Deloitte team deployed to Indonesia provided a varietyof operational supports, developing and facilitating trainings on theATLAS financial system in order to improve use of the system as an accountingand financial management tool. The Deloitte team also conducteda review and assessment of the procurement process, provided Accountingsupport and worked closely with the Country Office team to developMonitoring and Evaluation tools.35