Annual report and financial statement 2009 - United Utilities
Annual report and financial statement 2009 - United Utilities
Annual report and financial statement 2009 - United Utilities
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Business reviewPerformance against KPIs 1Business description 2Chairman’s <strong>and</strong> chief executive officer’s <strong>statement</strong>s 4Business performance 6Corporate responsibility 14Employees 15Principal risks <strong>and</strong> uncertainties 16GovernanceBoard of directors 20Directors’ <strong>report</strong> 22Corporate governance <strong>report</strong> 25Directors’ remuneration <strong>report</strong> 32Statement of directors’ responsibilities 41Financial <strong>statement</strong>sIndependent auditors’ <strong>report</strong> 43Consolidated income <strong>statement</strong> 44Balance sheets 45Statement of recognised income <strong>and</strong> expense 46Cashflow <strong>statement</strong>s 47Accounting policies 48Notes to the <strong>financial</strong> <strong>statement</strong>s 55Business review Governance Financial <strong>statement</strong>sUseful information for shareholdersInside back coverPERFORMANCE AGAINST KPIS2008/09 2007/08 Change Page referenceFinancialRevenue from continuing operations £2,434.7m £2,362.9m +3% 55Operating profit from continuing operations £735.2m £663.2m +11% 55Underlying (1) operating profit from continuing operations £741.8m £677.2m +10% 10Profit before taxation from continuing operations £529.8m £478.3m +11% 55Underlying (1) profit before taxation from continuing operations £531.8m £475.6m +12% 10Total dividend per ordinary share 32.67p 46.67p 62Basic earnings per share from continuing operations 26.5p 61.2p 62Basic earnings per share from continuing <strong>and</strong> discontinued operations 26.3p 133.6p 62EnvironmentPollution incidents 11 9 11Water quality – mean zonal compliance 99.92% 99.94% 11Renewable energy generated 100GWh 93GWh 14EmployeesEmployee engagement – employee opinion survey 76% 63% 15Health <strong>and</strong> safety – incident rate per 100,000 employees 778 1,101 15CustomersWater – relative efficiency b<strong>and</strong>ing (2) B<strong>and</strong> B (2007/08) B<strong>and</strong> B (2006/07)Wastewater – relative efficiency b<strong>and</strong>ing (2) B<strong>and</strong> C (2007/08) B<strong>and</strong> C (2006/07)Leakage – rolling annual average leakage 462 Ml/d 462 Ml/dOverall customer satisfaction – water (in response to enquiries) 76% 73%Notes:(1) See page 10 for explanation.(2) 2008/09 assessment due to be published by Ofwat later in the year.unitedutilities.com 1
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