IDN Document - ICT
IDN Document - ICT
IDN Document - ICT
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4.5. End User Satisfaction4.5.1. An end user representative will be interviewed to assess their overall satisfaction of theinstallation and their understanding of what can be done with the system (if applicable).4.5.2. A high level of end user satisfaction is considered a standard required by projectsperformed by <strong>IDN</strong> members.4.5.3. At the end of a project, the end user should be satisfied with:(a) The quality of workmanship(b) The level of service provided by the integrator(c) Their understanding of how to use the system(d) Their overall experience of the installation project14 <strong>IDN</strong> <strong>ICT</strong> Dealer Network Terms and Conditions | January 2014