E-Commerce

150E-CommerceUseful help serviceElectronic shopping cartElectronic shopping listSecure and reliable transactionsSecure protocols SET, SSLCorrect and accurate information about theproductsDirect delivery of the productsIndisputable financial transactionsRecoverability of products and servicesLegitimate WebsiteTable 4. Stefani and Xenos Quality ModelFunctionalityUsabilityEfficiencyFunctionalityUsabilityFunctionalityUsabilityFunctionalityReliabilityReliabilityReliabilityUsabilityEfficiencyReliabilityUsabilityFunctionalityReliability3. Critiques of the LiteratureIn the previous section, we have discussed various electronic commerce quality models suchas Rayport and Jaworski 7Cs Framework, DeLone and McLean Electronic Commerce Model,The ISO 9126 Quality Model, WebQual 4.0 Model, Palmer’s Model, and Stefani and XenosQuality Model. These models were drawn from the fields of information systems,marketing, human-computer interaction and design. The researchers’ focus has been ononline consumers’ perspective.As evident, the literature discussed has not covered the integration between the developer’sperspective and the online consumer’s perspective. In ensuring all possible alternatives aretaken care of during implementation of an electronic commerce system, there is a need forsuch integration.Quality design of electronic commerce system does not happen by chance. Rather, it needsto be planned. The planning takes place during the software development process of theelectronic commerce project between the developer and the users including potential onlineconsumers. As an electronic commerce Website could be regarded as a piece of software,software quality and software quality assurance practices could be a reference point inensuring the quality of electronic commerce Website. Hence, researchers and practitioners inelectronic commerce would benefit from the synthesis of knowledge in software quality andsoftware quality assurance.