E-Commerce

30E-CommerceS. Mabuchi (1988). An approach to the comparison of fuzzy subsets with an α-cut dependentindex. IEEE Transactions on Systems, Man, and Cybernetics SMC, Vol. 18, No. 2, 264–272S.J. Chen & C.L. Hwang (1992a). Fuzzy Multiple Attribute Decision Making: Methods andApplication, Springer, New YorkS.J. Chen & C.L. Hwang (1992b) Fuzzy Multiple Attribute DecisionMaking:Methods andApplications. Berlin, Springer-Verlag.Xiaohong Liu; Xianyi Zeng; Yang Xu & Ludovic Koehl (2008). A fuzzy model of customersatisfaction index in e-commerce. Mathematics and Computers in Simulation, Vol. 77512-521Yan Xiao-Tian & Wei Hong-Jun (2005). Construction and application of power customersatisfaction degree evaluation system. East China Electric Power, Vol. 33, No. 12, 52-55Yin Rongwu (2000). review of customer satisfactory Index in US. World Standardization &Quality Management, Vol. 1, No. 1, 7-10Yu Hongyan (2006). Brief Analysis on Custom Satisfaction BtoC in E-commerce. Journal ofHunan University of Science and Engineering, Vol. 1Zadeh L. A. (1965). Fuzzy sets. Information and Control, Vol. 8, 338-353Zhao Pengxiang (2001). Research on Building and Performance of Customer SatisfactionManagement System. World Standardization & Quality Management, Vol. 6, No. 6, 10-13Zheng Yue-Fang (2005). Customer satisfaction-the most important task of electricity service.China Quality, Vol. 3, No. 65-66