160E-<strong>Commerce</strong>for the Websites (Lohse and Spiller, 1999; Ngai, 2003 and Carnero, 2005). The proposedframework provides a bird’s eye view to aid discussions in research practice towardensuring the quality of electronic commerce Websites. One consideration for future researchareas could be to validate the elements of quality from the various perspectives.6. ReferencesBalfagih Z., Mohamed N., Mahmud M., (2008). Search of a model for evaluating the qualityof e-commerce websites. In proceedings of ITSIM'08, Malaysia.Barnes S. J., Vidgen R., (2003). Measuring Web Site Quality Improvements, A Case Study OfThe Forum Measuring Web site quality improvements: a case study of the forumon strategic management knowledge exchange, Industrial Management & DataSystems, 103(5). pp. 297-309.Bidgoli H., (2002). Electronic <strong>Commerce</strong>: Principles and Practice. Academic Press, USA.Cao M., Zhang Q., Seydel J., (2005). B2C E-<strong>Commerce</strong> Web Site Quality, An EmpiricalExamination, Industrial Management & Data Systems, 105(5): pp. 645-661.Carnero M.C., (2005). Selection of diagnostic techniques and instrumentation in a predictivemaintenance program: a case study, Decision Support Systems 38 (4) pp. 539– 555.Cassidy A., (2001). A Practical Guide to Planning for E-Business Success, How to E-EnableYour Enterprise. St. Lucie Press. USA.Chen R., (2005). Modeling of User Acceptance of Consumer E-<strong>Commerce</strong> Website, Springer-Verlag Berlin HeidelbergCody A. E., Kishore R., (2006). An Extension of the UTAUT Model with E-Quality, Trust,and Satisfaction Constructs, Proceedings of the 2006 ACM SIGMIS CPR conferenceon computer personnel research, California, pp. 82 – 89.Cox J., Dale B.G., (2002). Key Quality Factors In Web Site Design And Use, An Examination,International Journal of Quality& Reliability Management, Vol 19 No 7, pp. 862-888..DeLone W. H., McLean E. R., (2003). The DeLone and McLean Model of InformationSystems Success, A Ten-Year Update, Journal of Management Information Systems,19(4). pp. 9-30.Dromey, R. G. (1995). A model for software product quality, IEEE Trans. on SoftwareEngineering, Vol. 21, No. 2, Feburary. pp. 146-162.Galin D., (2003). Software Quality Assurance: From Theory to Implementation. AddisonWesely, England.Giance, F. P., (1998). Customer oriented software quality assurance, Upper Saddle River, NJ:Prentic Hall.Godbole N. S., (2005). Software Quality Assurance: Principles and Practices. Slpha Sciences,Oxford U.K.IEEE Standard Glassory of Software Terminology 610.12-1990, (1990), IEEE ComputerSociety, USA.ISO/IEC 9126, (2001). Software Product Evaluation-Quality Characteristics and Guidelinesfor the user, International Organization for Standardization, Geneva.Iwaarden J., Wiele T., (2003). Applying SERVQUAL to Web Sites: an exploratory study,International Journal of Quality & Reliability Management, 20 (8). pp. 919-935.
A Framework for Quality Assurance of Electronic <strong>Commerce</strong> Websites 161Kelly B., Vidgen R., (2005). A quality framework for web site quality: user satisfaction andquality assurance. Special interest tracks and posters of the 14th internationalconference on World Wide Web, Chiba, Japan, pp. 930 - 931Kuan H. H., Bock G., Vathanophas V., (2005). Comparing The Effects Of Usability OnCustomer Conversion And Retention At E-<strong>Commerce</strong> Websites, Proceedings of the38th Hawaii International Conference on System Sciences. IEEE.Laudon, K. C. and Traver, C. G. (2007). E-commerce: Business, Technology and Society.Pearson Education International, New Jersey.Lewis W. E., (2004). Software Testing and continous Quality Improvment. AuerbachPublications, USA.Lin F. Huarng J. K., Chen Y., Lin S. M., (2004). Quality Evaluation of Web Services, IEEE, pp.1-6. International Conference on E-<strong>Commerce</strong> Technology for Dynamic E-Business,pp. 226-233.Lohse G.L., Spiller P., (1999). Internet retail store design: how the user interface influencestraffic and sales, Journal of Computer Mediated Communication 5Mohanty, R. P., Seth, D., Mukadam, S. (2007). Quality Dimensions of E-<strong>Commerce</strong> and theirImplications. Total Quality Management & Business Excellence, vol 18 (3,4) pp.219-247.Myerscough M., (2008). Concerns About Servqual’s Underlying Dimensions,www.iacis.org/iis/2002_iis/PDF%20Files/Myerscough.pdf (accessed on Mar 262008).Ngai E.W.T., (2003). Selection of web sites for online advertising using the AHP, Informationand Management 40. pp. 233– 242.Nielsen J., (1999). Designing web usability: The practice of simplicity. New RidersPublishing, Indianapolis, Indiana.Nielsen J., (1993). Usability engineering. Academic Press, Boston.Olsina L., Lafuente G., Rossi G., (2000). E-commerce Site Evaluation a Case Study,Electronic <strong>Commerce</strong> and Web Technologies, Springer, Berlin/ Heidelberg, pp.239-252.Palmer J. W., (2002). Web Site Usability, Design, and Performance Metrics, InformationSystems Research, 13(2): pp. 151-167.Parasuraman A., Zeithaml V.A., Berry L.L., (1988) SERVQUAL: a Multiple-Item Scale ForMeasuring Consumer Perceptions Of Service Quality, Journal of Retailing, 64 (1).pp. 12–40.Park H., Baek S., (2007). Measuring Service Quality of Online Bookstores with WebQual,Human-Computer Interaction. HCI Applications and Services, Springer, Berlin/Heidelberg, pp. 95-103.Pather S., Erwin G., and Remenyi D., (2003). Measuring E-commerce Effectivness: AConceptual Model. Proceedings of SAICSIT03, pp. 143-152.Pressman R. S., Ince D., (2000). Software Engineering - A Practical Approach EurapianAdaption. McGraw-Hill Publishing Company, UK.Rayport, J. E. and Jaworski, B. J. (2001). E-<strong>Commerce</strong>. McGraw-Hill Higher Education, NewYork.Shaikh M. A., Whittaker J. A., Al-Badi A. H., AI-Ameri A., (2001). E-<strong>Commerce</strong> NeedAnalysis Via Quality Function Deployment, IEEE Computer Society
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46E-Commerce4.2 Case studyThe detai
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48E-CommerceAs a high-speed develop
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74E-CommerceSchmid, B. F., Schroth,
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88E-Commerce17: Murata Noda Screen
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