ECO PLUS WBC (FTTX) FAULT REPORTING TRAINING GUIDE

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User will receive on-screen confirmation & an automated email confirming therequest has been submitted & provisioning of access will take up to 24 hoursNOTE ‘Additional Users’ will not get access until enabled by their Gold Usersas mentioned on the previous pageUser logs into www.btwholesale.com, clicks on Eco Plus from their Applicationsmenu and can now Order 21CN Products and ServicesTo register a User typically takes 1-2 days. Several Users could be registeredsimultaneously but large numbers will take longerIssue 2 : 2011© British Telecommunications plcThis guide is for training purposes only and is subject to change by BTPage 110 of 111
DisclaimereCo Plus is still in development and as a result, there may be functionality or buttonsthat do not currently apply when ordering <strong>WBC</strong> (Wholesale Broadband Connect). BTwould appreciate your support and understanding during this time. Please report anyproblems to your Account Manager.Any prices shown on the screen shots within this training guide was taken for testpurposes only and do not represent a cost model for this product.Document HistoryIssue Number Reason for update Updated by DateIssue 1 First Issue (Release U ) BT Wholesale 1 March 2011Issue 2 Release updates BT Wholesale 04 May 2011Issue 2 : 2011© British Telecommunications plcThis guide is for training purposes only and is subject to change by BTPage 111 of 111
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802641777ECO PLUS: WBC (FTTX)FAULT
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Table of ContentsContents1 Introduc
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8 How to use eCo Plus to Amend a Fa
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1 IntroductionThis guide is designe
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An Ethernet MSIL (Ethernet Multi-Se
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2 InventoryStep 1 Customer ZoneThe
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Step 2a The Quick Start Functionali
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As you can see in order to raise a
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Step 5 Service DetailsThe Service D
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Step 2 Enter pinYou will be prompte
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Step 4 Test ResultsThis is the test
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When the highlighted buttons are cl
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Here you can see a list of the prev
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Step 6 Further DiagnosticsIf furthe
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Step 7 Logging out of KBDYou will n
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Step 2 Confirm that a KBD test has
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If the ‘Individual Circuit Failur
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Click on the calendar icon to selec
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Once you have provided a response t
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Step 7 Create a Fault ReportYou can
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5 Submitting a CCSFI FaultLet’s n
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Step 3 Additional InformationEnter
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Step 5 Making an AppointmentClick o
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Step 6 Create Fault ReportFill in a
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6 Reporting a fault when KBD is not
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Step 3 Structured QuestionsFrom thi
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Enter secondary contact name and te
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Step 9 Create fault reportFill in t
Page 60 and 61: 7 How to use eCo Plus to Track a Fa
Page 62 and 63: Enter your search perameter and cli
Page 64 and 65: The Service Details screen will sho
Page 66 and 67: Enter your search perameter and cli
Page 68 and 69: Step 3 Accepting possible chargesPl
Page 70 and 71: Please see below a list of cancella
Page 72 and 73: Step 4 Cancellation confirmationThi
Page 74 and 75: Enter the Service reference number
Page 76 and 77: Step 3 Action requiredYour Inbox sc
Page 78 and 79: Here you have the option to either
Page 80 and 81: 11 How to use eCo Plus to Reject a
Page 82 and 83: To return to your ‘Inbox’ from
Page 84 and 85: Step 4 Rejecting a fault via the
Page 86 and 87: Select the modules you requireNB: A
Page 88 and 89: Step 6 Booking a SFI apppointmentCl
Page 90 and 91: This screen tells you that your req
Page 92 and 93: Step 8 SFI cancellation confirmatio
Page 94 and 95: Step 2 Select AccountThe Inventory
Page 96 and 97: Step 4 Initiate DiagnosticsIf you w
Page 98 and 99: You will see this screen after you
Page 100 and 101: Step 7 Search for resultsEnter your
Page 102 and 103: 13 Examples of Test ResultsBB Netwo
Page 104 and 105: XDSL Copper Line TestBBEU00021481Is
Page 106 and 107: Policy Manager TestConsistency Chec
Page 108 and 109: 14 Ordering AccessStep 1. Register
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ECO PLUS WBC (FTTX) FAULT REPORTING TRAINING GUIDE

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