ECO PLUS WBC (FTTX) FAULT REPORTING TRAINING GUIDE

Step 7 Fault submittedThe fault has been submitted and a fault reference generated. You can use thisreference to track your faults .NB: Please be aware that you will need to re-vist your fault by using the FaultTracker process (section 7) and the BT fault reference to check the status of thefault and the ‘Outstanding Actions’.If you get the option to raise another SFI thefollow the ‘Reject a Fault process’ in section 11.Issue 2 : 2011© British Telecommunications plcThis guide is for training purposes only and is subject to change by BTPage 51 of 111