ECO PLUS WBC (FTTX) FAULT REPORTING TRAINING GUIDE

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7 How to use eCo Plus to Track a FaultThis section covers the Track Fault functionality and provides a step by step guide onhow to use eCo Plus to track faults.Step 1. Track FaultsOnce you are logged into eCo plus, from the Customer Zone you need to click on‘Track a Fault’ or search via ‘Quick Start’ which will then take you to where you cansearch for your asset.Please note that searching against all accounts will take longer than searching againsta single account.Various search criteria is available for you to search your order. You can search forpart of a number or reference by using an asterisk (*) as a wild card (e.g. Servicereference ‘0123*) will search all instances where the Service reference begins withIssue 2 : 2011© British Telecommunications plcThis guide is for training purposes only and is subject to change by BTPage 60 of 111
‘0123’). You can also search orders against an account by clicking on the radiobutton to the left of the account name.The screen below follows raise fault journey by using the using the search function intrack faults, similar to the provision journey. Please fill in the search criteria, and thenclick ‘search.’The faults that you have searched for in the selected accounts will be listed in thescreen. For a new search on a different account, please choose the account and click‘New Search’.By clicking on the service reference, you will be taken to the Fault Details screenwhere the details of your fault, plus any notes or updates can be seen.Step 2 Search PerametersEnter your search perameter and click on ‘SEARCH’Issue 2 : 2011© British Telecommunications plcThis guide is for training purposes only and is subject to change by BTPage 61 of 111
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802641777ECO PLUS: WBC (FTTX)FAULT
Page 3 and 4:
Table of ContentsContents1 Introduc
Page 5 and 6:
8 How to use eCo Plus to Amend a Fa
Page 7 and 8:
1 IntroductionThis guide is designe
Page 10 and 11: An Ethernet MSIL (Ethernet Multi-Se
Page 12 and 13: 2 InventoryStep 1 Customer ZoneThe
Page 14 and 15: Step 2a The Quick Start Functionali
Page 16: As you can see in order to raise a
Page 20 and 21: Step 5 Service DetailsThe Service D
Page 22 and 23: Step 2 Enter pinYou will be prompte
Page 24 and 25: Step 4 Test ResultsThis is the test
Page 26 and 27: When the highlighted buttons are cl
Page 28 and 29: Here you can see a list of the prev
Page 30 and 31: Step 6 Further DiagnosticsIf furthe
Page 32 and 33: Step 7 Logging out of KBDYou will n
Page 34 and 35: Step 2 Confirm that a KBD test has
Page 36 and 37: If the ‘Individual Circuit Failur
Page 38 and 39: Click on the calendar icon to selec
Page 40 and 41: Once you have provided a response t
Page 42 and 43: Step 7 Create a Fault ReportYou can
Page 44 and 45: 5 Submitting a CCSFI FaultLet’s n
Page 46 and 47: Step 3 Additional InformationEnter
Page 48 and 49: Step 5 Making an AppointmentClick o
Page 50 and 51: Step 6 Create Fault ReportFill in a
Page 52 and 53: 6 Reporting a fault when KBD is not
Page 54 and 55: Step 3 Structured QuestionsFrom thi
Page 56 and 57: Enter secondary contact name and te
Page 58 and 59: Step 9 Create fault reportFill in t
Page 62 and 63: Enter your search perameter and cli
Page 64 and 65: The Service Details screen will sho
Page 66 and 67: Enter your search perameter and cli
Page 68 and 69: Step 3 Accepting possible chargesPl
Page 70 and 71: Please see below a list of cancella
Page 72 and 73: Step 4 Cancellation confirmationThi
Page 74 and 75: Enter the Service reference number
Page 76 and 77: Step 3 Action requiredYour Inbox sc
Page 78 and 79: Here you have the option to either
Page 80 and 81: 11 How to use eCo Plus to Reject a
Page 82 and 83: To return to your ‘Inbox’ from
Page 84 and 85: Step 4 Rejecting a fault via the
Page 86 and 87: Select the modules you requireNB: A
Page 88 and 89: Step 6 Booking a SFI apppointmentCl
Page 90 and 91: This screen tells you that your req
Page 92 and 93: Step 8 SFI cancellation confirmatio
Page 94 and 95: Step 2 Select AccountThe Inventory
Page 96 and 97: Step 4 Initiate DiagnosticsIf you w
Page 98 and 99: You will see this screen after you
Page 100 and 101: Step 7 Search for resultsEnter your
Page 102 and 103: 13 Examples of Test ResultsBB Netwo
Page 104 and 105: XDSL Copper Line TestBBEU00021481Is
Page 106 and 107: Policy Manager TestConsistency Chec
Page 108 and 109: 14 Ordering AccessStep 1. Register
Page 110 and 111:
User will receive on-screen confirm
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ECO PLUS WBC (FTTX) FAULT REPORTING TRAINING GUIDE

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