ECO PLUS WBC (FTTX) FAULT REPORTING TRAINING GUIDE

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Step 3 Structured QuestionsFrom this point you can chose which fault report is being reported. For example weare using No synch in this training guide .Issue 2 : 2011© British Telecommunications plcThis guide is for training purposes only and is subject to change by BTPage 54 of 111
Step 4 Technical detailsEnter Technical details and contact availability times for the technical service deskand primary contact name and telephone number and convenient contact times,Step 5 Secondary Contact DetailsIf there are secondary contact details then select ‘YES’ if not select ‘NO’Issue 2 : 2011© British Telecommunications plcThis guide is for training purposes only and is subject to change by BTPage 55 of 111
Page 1 and 2:
802641777ECO PLUS: WBC (FTTX)FAULT
Page 3 and 4: Table of ContentsContents1 Introduc
Page 5 and 6: 8 How to use eCo Plus to Amend a Fa
Page 7 and 8: 1 IntroductionThis guide is designe
Page 10 and 11: An Ethernet MSIL (Ethernet Multi-Se
Page 12 and 13: 2 InventoryStep 1 Customer ZoneThe
Page 14 and 15: Step 2a The Quick Start Functionali
Page 16: As you can see in order to raise a
Page 20 and 21: Step 5 Service DetailsThe Service D
Page 22 and 23: Step 2 Enter pinYou will be prompte
Page 24 and 25: Step 4 Test ResultsThis is the test
Page 26 and 27: When the highlighted buttons are cl
Page 28 and 29: Here you can see a list of the prev
Page 30 and 31: Step 6 Further DiagnosticsIf furthe
Page 32 and 33: Step 7 Logging out of KBDYou will n
Page 34 and 35: Step 2 Confirm that a KBD test has
Page 36 and 37: If the ‘Individual Circuit Failur
Page 38 and 39: Click on the calendar icon to selec
Page 40 and 41: Once you have provided a response t
Page 42 and 43: Step 7 Create a Fault ReportYou can
Page 44 and 45: 5 Submitting a CCSFI FaultLet’s n
Page 46 and 47: Step 3 Additional InformationEnter
Page 48 and 49: Step 5 Making an AppointmentClick o
Page 50 and 51: Step 6 Create Fault ReportFill in a
Page 52 and 53: 6 Reporting a fault when KBD is not
Page 56 and 57: Enter secondary contact name and te
Page 58 and 59: Step 9 Create fault reportFill in t
Page 60 and 61: 7 How to use eCo Plus to Track a Fa
Page 62 and 63: Enter your search perameter and cli
Page 64 and 65: The Service Details screen will sho
Page 66 and 67: Enter your search perameter and cli
Page 68 and 69: Step 3 Accepting possible chargesPl
Page 70 and 71: Please see below a list of cancella
Page 72 and 73: Step 4 Cancellation confirmationThi
Page 74 and 75: Enter the Service reference number
Page 76 and 77: Step 3 Action requiredYour Inbox sc
Page 78 and 79: Here you have the option to either
Page 80 and 81: 11 How to use eCo Plus to Reject a
Page 82 and 83: To return to your ‘Inbox’ from
Page 84 and 85: Step 4 Rejecting a fault via the
Page 86 and 87: Select the modules you requireNB: A
Page 88 and 89: Step 6 Booking a SFI apppointmentCl
Page 90 and 91: This screen tells you that your req
Page 92 and 93: Step 8 SFI cancellation confirmatio
Page 94 and 95: Step 2 Select AccountThe Inventory
Page 96 and 97: Step 4 Initiate DiagnosticsIf you w
Page 98 and 99: You will see this screen after you
Page 100 and 101: Step 7 Search for resultsEnter your
Page 102 and 103: 13 Examples of Test ResultsBB Netwo
Page 104 and 105:
XDSL Copper Line TestBBEU00021481Is
Page 106 and 107:
Policy Manager TestConsistency Chec
Page 108 and 109:
14 Ordering AccessStep 1. Register
Page 110 and 111:
User will receive on-screen confirm
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