ECO PLUS WBC (FTTX) FAULT REPORTING TRAINING GUIDE

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Step 6 Booking a SFI apppointmentClick on the calendar dropdown to open up the appointment calendarSelect the date required and then click on ‘SAVE’Issue 2 : 2011© British Telecommunications plcThis guide is for training purposes only and is subject to change by BTPage 88 of 111
Click on the ‘Appointment slot’ dropdown to open up the available timeslotsSelect the timeslot you want by clicking on the radio button.Then click on ‘OK’Issue 2 : 2011© British Telecommunications plcThis guide is for training purposes only and is subject to change by BTPage 89 of 111
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802641777ECO PLUS: WBC (FTTX)FAULT
Page 3 and 4:
Table of ContentsContents1 Introduc
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8 How to use eCo Plus to Amend a Fa
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1 IntroductionThis guide is designe
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An Ethernet MSIL (Ethernet Multi-Se
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2 InventoryStep 1 Customer ZoneThe
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Step 2a The Quick Start Functionali
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As you can see in order to raise a
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Step 5 Service DetailsThe Service D
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Step 2 Enter pinYou will be prompte
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Step 4 Test ResultsThis is the test
Page 26 and 27:
When the highlighted buttons are cl
Page 28 and 29:
Here you can see a list of the prev
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Step 6 Further DiagnosticsIf furthe
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Step 7 Logging out of KBDYou will n
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Step 2 Confirm that a KBD test has
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If the ‘Individual Circuit Failur
Page 38 and 39: Click on the calendar icon to selec
Page 40 and 41: Once you have provided a response t
Page 42 and 43: Step 7 Create a Fault ReportYou can
Page 44 and 45: 5 Submitting a CCSFI FaultLet’s n
Page 46 and 47: Step 3 Additional InformationEnter
Page 48 and 49: Step 5 Making an AppointmentClick o
Page 50 and 51: Step 6 Create Fault ReportFill in a
Page 52 and 53: 6 Reporting a fault when KBD is not
Page 54 and 55: Step 3 Structured QuestionsFrom thi
Page 56 and 57: Enter secondary contact name and te
Page 58 and 59: Step 9 Create fault reportFill in t
Page 60 and 61: 7 How to use eCo Plus to Track a Fa
Page 62 and 63: Enter your search perameter and cli
Page 64 and 65: The Service Details screen will sho
Page 66 and 67: Enter your search perameter and cli
Page 68 and 69: Step 3 Accepting possible chargesPl
Page 70 and 71: Please see below a list of cancella
Page 72 and 73: Step 4 Cancellation confirmationThi
Page 74 and 75: Enter the Service reference number
Page 76 and 77: Step 3 Action requiredYour Inbox sc
Page 78 and 79: Here you have the option to either
Page 80 and 81: 11 How to use eCo Plus to Reject a
Page 82 and 83: To return to your ‘Inbox’ from
Page 84 and 85: Step 4 Rejecting a fault via the
Page 86 and 87: Select the modules you requireNB: A
Page 90 and 91: This screen tells you that your req
Page 92 and 93: Step 8 SFI cancellation confirmatio
Page 94 and 95: Step 2 Select AccountThe Inventory
Page 96 and 97: Step 4 Initiate DiagnosticsIf you w
Page 98 and 99: You will see this screen after you
Page 100 and 101: Step 7 Search for resultsEnter your
Page 102 and 103: 13 Examples of Test ResultsBB Netwo
Page 104 and 105: XDSL Copper Line TestBBEU00021481Is
Page 106 and 107: Policy Manager TestConsistency Chec
Page 108 and 109: 14 Ordering AccessStep 1. Register
Page 110 and 111: User will receive on-screen confirm
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ECO PLUS WBC (FTTX) FAULT REPORTING TRAINING GUIDE

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