ECO PLUS WBC (FTTX) FAULT REPORTING TRAINING GUIDE

You can view details of your fault by using the Fault Tracking functionality. The FaultStatus will be ‘Open – Cleared’. For information on how to utilise the Fault Trackingfunctionality, please refer to Section 7 of this document. Your fault will be closedautomatically in 2 hours and the Status will be ‘Closed – Completed’.Please note that if you accepted the fault in error, you will need to fully raise thefault again as a new fault, but only after 2 hours as described above where theStatus would have changed from ‘Open – Cleared’ to ‘Closed – Completed’ asshown in the screen shot below.You can view details of your fault by using the ‘Fault Tracking’ functionality. The FaultStatus will be ‘Open – Cleared’.For information on how to utilise the Fault Tracking functionality, please refer toSection 7 of this document.Issue 2 : 2011© British Telecommunications plcThis guide is for training purposes only and is subject to change by BTPage 79 of 111