CATELLA® - Products

CHAPTER 14 – TROUBLESHOOTING GUIDE
Commonly Asked Service Questions and Their Answers:
No image on monitor. 1. Check monitor cable – digital cables are touchy.
2. Turn monitor on & off to check for signal.
3. Reboot system.
PACS-1M User Manual
PACS not receiving images. 1. Modality not configured properly.
2. Network set-up not correct (check subnet, gateway and DNS)
3. PACS not plugged into network!
4. Firewall turned on.
5. Bad “Cat-5” Cable.
Imaging “hitting” the Image
Gateway, but going no further.
1. Check “self.ini” file and restart Gateway program….works every
time…almost.
Image Gateway is blue. 1. Verify removable USB is installed and powered on.
Can’t query images from the
archive.
1. Check privileges and rights of this user.
2. Check network cables.
3. Check network addresses.
CD will not print. 1. Check that ink cartridge is installed.
2. Is cartridge out of ink?
3. Is the Duet turned off?
4. Is Duet plugged into the proper USB port? MAY REQUIRE
DRIVER RELOAD.
CD will not record, print or both. 1. Verify that proper media is being used. Use CDR
blank discs, not CDRW or DVD’s.
Duet has a red light. 1. No print cartridge in tray.
2. Faulty print cartridge.
Form 330-4-135 Rev.06 Page 33