JDMFG_CATALOG_Full__15I
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General Policies<br />
Hours of Operation<br />
Customer Service:<br />
Shipping:<br />
7:00 a.m. - 5:00 p.m. CST<br />
7:00 a.m. - 4:00 p.m. CST<br />
Freight/Shipping Policy<br />
All shipments are F.O.B. Eau Claire, WI.<br />
Shipping Method: All shipments are completed best way unless carrier preference is indicated<br />
on the purchase order.<br />
Freight Estimates: J&D Manufacturing provides freight and shipping estimates as a courtesy<br />
to our customers. These estimates are based on information given to J&D at the time of inquiry,<br />
and are subject to change due to fuel surcharge, accessory charge, address change, redirected<br />
shipments, residential or commercial delivery address, or refused shipments. J&D does not<br />
assume liability for any difference in freight estimate versus actual billed freight charges, nor<br />
for any damage in transit. Freight estimates are valid for 10 days.<br />
Pickups: All customer pickups require a scheduled appointment with our shipping department<br />
a minimum of 24 hours in advance in order to prepare your load. Please call 1-800-998-2398<br />
or e-mail traffic@jdmfg.com to schedule your pickup. You must include a list of orders that you<br />
wish to pick up, as well as details regarding the size of vehicle (i.e. personal vehicle, flatbed,<br />
enclosed trailer) so we may notify you of any potential issues prior to your arrival.<br />
All orders must be picked up promptly upon notification from J&D that the order is complete.<br />
Any order that is left after 30 days will be shipped at the customer’s expense.<br />
Special Order Policy<br />
Any product that is issued a “ZZ” part number by J&D Manufacturing is considered a special<br />
order, and will require additional lead time. All special orders require a signed dimensional<br />
drawing of the finished product prior to manufacturing set up. Special orders are classified as<br />
NCNR (non cancelable/non returnable) once your order has been accepted by J&D. No changes<br />
may be made once set up begins without incurring additional charges.<br />
6200 Highway 12, Eau Claire, WI 54701<br />
ph. 800-998-2398 • fax. 888-972-4454<br />
Policies Page 1_13H<br />
ph. 715-834-1439 • fax. 715-834-3812<br />
www.jdmfg.com • e-mail: jdmfg@jdmfg.com
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