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General Policies<br />
Changes/Substitutions<br />
J&D Manufacturing reserves the right to make changes or substitutions without prior notice on<br />
material or designs consistent with our policy on product improvement.<br />
Shipping Damage Policy<br />
You must always inspect your product upon arrival. Once you sign for a shipment, you<br />
take full ownership of the product, with or without damages. J&D Manufacturing recommends<br />
that you carefully inspect your shipment upon carrier arrival and report any damages to the<br />
carrier at once. You must notify J&D immediately of any damages so that we may prepare for<br />
refused shipments and gather the appropriate information to resolve the claim. You must notify<br />
J&D within 10 working days of product receipt for any concealed damages.<br />
In the event of freight damage, J&D will file a freight claim on your behalf for any “prepay and<br />
add” shipments. For Third Party or Collect shipments, it is your responsibility to file a freight<br />
claim with the carrier to recover the cost of product and/or freight charges.<br />
Return Policy<br />
Any item returning to J&D requires 24 hour advance notice, and a valid Return Goods<br />
Authorization (RGA) number. This includes product returned to J&D Manufacturing for any<br />
reason including damage, warranty, incorrect shipment, overstock, etc. The RGA number is<br />
used when product is received at J&D in order to properly issue credit on your account. To<br />
obtain an RGA number, please contact our customer service department at 1-800-998-2398 or<br />
e-mail jdmfg@jdmfg.com. You must have the part number and invoice number when obtaining<br />
an RGA number. RGA numbers expire 30 days from the date of issue and will not be re-issued.<br />
All product returns must be made within 30 days of purchase, or within the warranty period for<br />
warranty claims. Standard J&D products that are returned in “like new” condition will be issued<br />
full credit minus a restocking fee up to 25% of original product cost. For products that are<br />
returned in less than “like new” condition, the restocking/reconditioning fee will be determined<br />
following an inspection of the product by J&D Manufacturing.<br />
Returns are not accepted on special orders.<br />
Returns should be sent F.O.B. destination, pre-paid freight to: J&D Manufacturing<br />
ATTN: RETURNS DEPARTMENT<br />
6200 US Hwy 12<br />
Eau Claire, WI 54701<br />
6200 Highway 12, Eau Claire, WI 54701<br />
ph. 800-998-2398 • fax. 888-972-4454<br />
Policies Page 2_13H<br />
ph. 715-834-1439 • fax. 715-834-3812<br />
www.jdmfg.com • e-mail: jdmfg@jdmfg.com
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