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THE DISTRIBUTOR’S LINK
RAPID RIVET FASTENER CORP. RAPID RIVET SAYS...”YOU NEED ‘EM, WE’VE GOT ‘EM” from page 50
Rapid Rivet & Fastener Corp. recognizes its
responsibility as a master distributor of fasteners and rivets
to government, aerospace and commercial industries. Our
quality management system aims to enhance customer
satisfaction through the effective application of our system
which includes processes for continued improvement of
the system and its assurance of conformity to customer
and applicable regulatory requirements.
Rapid Rivet has been reviewed by its major aerospace
customers and has gained approval by meeting or exceeding
the requirements of all such Quality System inspections.
Chemical and Physical test reports are available on all
inventory items with full traceability to the manufacturer of
record.
The Business Edge TM
In 2012 Rapid Rivet made a significant system
upgrade in order to continue their growth while
improving their service to their customers. They installed
The Business Edge TM
from Computer Insights, Inc. This
system has enabled them to automate many of the key
processes involved in delivering their highly technical
products quickly, accurately and with all the proper
documentation for each customer.
Streamlined Operations
The Business Edge TM
enabled them to create efficient
workflows that ensured the right product was received,
inspected and certified to the specifications required.
Once the product is inspected the results are entered into
The Business Edge TM and the certifications are automatically
attached to the lot that was just received. The system
enforces that the documents get attached based on
requirements that are established by the purchaser when
it is ordered.
Complete Visibility
When a customer calls Rapid Rivet, the person fielding
the call has everything at their fingertips. They can tell the
quantity on hand, available, going out and coming in for
each part. They can also tell what specification the product
is certified to by lot.
Each customer master file includes the specific
certifications or test reports required for each part that
they buy. Once these are established, the system enforces
that no relevant product goes out without the certifications
being attached. There is no manual intervention required;
it is completely automatic.
Great Service
Al Felice, President, said in a recent interview, “We
have a long established reputation for our knowledgeable
people and over the top service. This philosophy has
been supported and improved with the implementation of
The Business Edge TM ” He said, “We have cut down
dramatically the amount of paper in our business and
respond to our customers more quickly than ever. See
what our customers have to say by visiting our website!
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