SUMMER 2016
Distributor's Link Magazine Summer Issue 2016 / Vol 39 No3
Distributor's Link Magazine Summer Issue 2016 / Vol 39 No3
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84<br />
THE DISTRIBUTOR’S LINK<br />
DDI System’s executives, customer support<br />
managers and service leaders from across the<br />
country recently met in Austin, TX to share<br />
knowledge and continue to raise the bar for ERP<br />
customer service practices.<br />
With proven and successful transition methods<br />
already in place, this exceptional team was<br />
challenged to generate new ideas and expand<br />
upon existing practices to ensure wholesale<br />
distributors receive the highest level of support<br />
during and after an ERP software transition. This<br />
meeting of the minds ended with a revitalized and<br />
excited team that is ready to help distributors<br />
reach the next level of success throughout the<br />
data conversion, implementation, go-live, and<br />
ongoing support processes.<br />
Additional DDI experts were identified for mobile<br />
application support, advanced demand forecasting<br />
consultation, WMS installations, documentation<br />
creation and more. Additional ways to train Inform<br />
users throughout the implementation process<br />
were encouraged including our Inform user<br />
eLearning video library, highlighting the embedded<br />
and comprehensive help file, and granting early<br />
access to DDI’s ‘Client Services Portal’ to ensure<br />
new users are speaking with power users.<br />
“The transition to DDI’s Inform ERP software<br />
was flawless. A DDI industry expert came onsite<br />
six weeks before the go-live date to review current<br />
business practices and train our team. We were<br />
able to practice on the Inform software with our<br />
data and ran our business simultaneously on the<br />
old system. The DDI team came back for go-live,<br />
we turned the old system off, we turned Inform on,<br />
and we were running. It was fantastic! I still have<br />
people thanking me for making this upgrade.”<br />
With an excited team from the top down, and<br />
proven data conversion and transition methods,<br />
upgrading to a complete ERP package has never<br />
been easier! It’s time for distributors to embrace<br />
change and take the next step towards today’s<br />
technology innovations and future company<br />
growth.<br />
Distributors can see the benefits of Inform at<br />
www.ddisys.com or by calling DDI for a product<br />
demonstration or more information at (Toll-Free)<br />
1-877-599-4334.
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