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Slipstream - November 2003

The monthly newsletter of the Maverick Region of the Porsche Club of America

The monthly newsletter of the Maverick Region of the Porsche Club of America

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There are many retail, mail order or online retailers that sell auto aftermarket<br />

parts and accessories. (continued)<br />

Which of the following do you use most often? Please check all boxes that apply.<br />

❑ Paragon Products ❑ Gemballa ❑ Pelican Parts<br />

❑ Performance Products ❑ Tweeks ❑ Porsche Dealer<br />

❑ Automobile Accessories ❑ FabSpeed ❑ Stoddard<br />

❑ The Real Source ❑ Tech Art ❑ MY Garage<br />

❑ Automobile Atlanta ❑ Better Bodies ❑ Mid America Designs<br />

❑ Applied Business Concepts ❑ Tech Authority ❑ Performance Choice<br />

❑ other, specify<br />

❑ none<br />

22. Have you heard of Mid America Direct?<br />

❑ YES ❑ NO<br />

23. How long have you been a Tweeks customer? Please check one box.<br />

❑ never ❑ less than one year ❑ 1- 3 years<br />

❑ 4 - 5 years ❑ 6 years +<br />

24. What auto makes does Tweeks serve? Please check all boxes that apply.<br />

❑ don't know ❑ BMW ❑ Porsche ❑ Volkswagen<br />

❑ Buell ❑ Audi ❑ Lexus ❑ Corvette<br />

❑ Harley Davidson ❑ Honda ❑ Suzuki<br />

❑ Mercedes ❑ other, specify<br />

25. Which of the following mail order catalogs are owned by Mid America Direct?<br />

Please check all boxes that apply.<br />

❑ don't know ❑ Automotion ❑ Tweeks<br />

❑ The Real Source ❑ PB Tweeks ❑ Mid America Designs<br />

❑ Performance Products ❑ MY Garage ❑ Performance Choice<br />

❑ Four Wheel Drive ❑ Rocky Mountain MotorWerks<br />

❑ other, specify<br />

26. How would you rate Tweeks on the following qualities, using a scale of 1 to 10,<br />

where 1 = poor and 10 = excellent? Please circle 1, 10 or any number in<br />

between for each attribute listed.<br />

POOR<br />

EXCELL<br />

prices 1 2 3 4 5 6 7 8 9 10<br />

meeting expectations 1 2 3 4 5 6 7 8 9 10<br />

ease of ordering 1 2 3 4 5 6 7 8 9 10<br />

knowledgeable employees 1 2 3 4 5 6 7 8 9 10<br />

offering innovative products 1 2 3 4 5 6 7 8 9 10<br />

product quality 1 2 3 4 5 6 7 8 9 10<br />

timeliness of order 1 2 3 4 5 6 7 8 9 10<br />

order accuracy 1 2 3 4 5 6 7 8 9 10<br />

professional employees 1 2 3 4 5 6 7 8 9 10<br />

being an industry leader 1 2 3 4 5 6 7 8 9 10<br />

value for the money 1 2 3 4 5 6 7 8 9 10<br />

offering reliable products 1 2 3 4 5 6 7 8 9 10<br />

helpful employees 1 2 3 4 5 6 7 8 9 10<br />

product uniqueness 1 2 3 4 5 6 7 8 9 10<br />

product guarantee 1 2 3 4 5 6 7 8 9 10<br />

catalog appearance 1 2 3 4 5 6 7 8 9 10<br />

accuracy of catalog copy 1 2 3 4 5 6 7 8 9 10<br />

accuracy of catalog photos 1 2 3 4 5 6 7 8 9 10<br />

ease of item location<br />

in catalog 1 2 3 4 5 6 7 8 9 10<br />

product selection for my<br />

model & year Porsche 1 2 3 4 5 6 7 8 9 10<br />

27. On a scale of 1 to 10, how much do you disagree or agree with the following statements, with 1 = strongly disagree and 10 = strongly agree.<br />

Please circle 1, 10 or any number in between for each statement.<br />

Tweeks offers the highest quality parts, accessories and apparel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

When I need great designed Porsche parts, accessories or apparel I always look to Tweeks first. . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

Tweeks is just another "run of the mill" Porsche parts, accessories & apparel supplier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

I have never met a friendlier bunch of people. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

I know the package is from Tweeks before I even read the label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

When I deal with Tweeks, all they care about is making a profit off of me. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

My privacy is respected. I know they will not sell my name and address to every email and direct mail house. . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

If they are unable to meet my needs, they care about me enough to direct me to competitive sources to get what I need. . 1 2 3 4 5 6 7 8 9 10<br />

When I have a problem with an order, the customer service department is not em powered to fix m y problem on the spot. 1 2 3 4 5 6 7 8 9 10<br />

Tweeks offers the best value for my dollar in the marketplace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

They know what I need before I do. I can't believe how proactive they are in helping me care for my Porsche. . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

Tweeks guarantee is unclear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

I know more about Porsches than anyone at Tweeks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

Tweeks is so expensive, I can only dream of buying their products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

I think they really care about me and my Porsche. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

Packaging is packaging, who cares what it looks like. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

They are sensitive to my needs and making sure I am happy. Period. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

If the packaging were cool and useful; and if it could function as a storage device in my garage, I would pay more. . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

I wouldn't dare use any other Porsche parts supplier, than Tweeks. I know their products will make my car look its' best. . 1 2 3 4 5 6 7 8 9 10<br />

Their customer service department has a "can do" attitude." They are always willing to look for a "win win." . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

Tweeks has the best guarantee in the market. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

They are the most respected and professional Porsche parts supplier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

Aesthetically speaking, Tweeks doesn't have a clue. Their products look so cheap, I wouldn't consider buying them. 1 2 3 4 5 6 7 8 9 10<br />

Tweeks' offerings are unmatched in the marketplace. I know they will always have what I want. . . . . . . . . . . . . . . . . . 1 2 3 4 5 6 7 8 9 10<br />

STRONGLY<br />

DISAGREE<br />

STRONGL<br />

AGREE<br />

Tweeks Questionnaire<br />

15

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